[Resolved]  Airtel — Issues and problems faced by the post-paid users

Address:	Mumbai City, Maharashtra, 400093
Website:	www.airtel.in

I have been using airtel post-paid services for over a year now. However, there are a lot of issues which i am currently facing:
1. The bill amount - i have two sim cards - one vodafone and one airtel. I mostly use the airtel for mails and calls and i use the vodafone for internet browsing and online-streaming and still my airtel bill comes to around 2, 200 per month (Even after taking myplan services) and the vodafone bill comes to a max of 1, 250. I am not sure how there's such a difference.
Suggestion: just like prepaid services, send balance updates to postpaid customers after every call, message and times when the mobile data is switched on or off. That will help us to keep a check on our usage.

2. Internet usage - i have taken a 10gb - 4g plan per month and yet all my data pack is finished within a span of 20-25 days (Not even lasts for a month). However, the vodafone card which has a 4gb plan lasts more than that.

3. Bill/ credit limit - so i get a message from airtel on 9th august to pay my postpaid bill (For 6th july to 5th august) of rs 1, 838.15 by 24th august. That means i have 15 days to pay my bill. However, on the very next day (10th aug), i get a message saying, "usage on your airtel mobile till 9th august is 1843.00 which has exceeded the credit limit of rs 1000.00. Please pay rs 1838 immediately for continued services."
Firstly, this is confusing, if i have timing till 24th august, then why does airtel want me to pay immediately?
Secondly, i was in an important meeting. So i decided to finish the meeting and call customer care and ask.
And it so happened that my meeting was adjourned within a couple of hours and by the time i came out, all my outgoing services and internet connections were terminated? Why, when and what did just happen?
Suggestion: please be very clear in about the billing terms - we pay you more than you actually spend and hence we have all the right in the world to know where my money would go.
And give a couple of days' time at least after your "first-and-last and the one and only warning/blackmail message"; people might be travelling or busy. Disconnecting all services within a couple of hours is just cruel and taking undue advantage.

4. Customer care - the worst thing is that if you want to talk to airtel's customer care executive, you wouldn't get the option in the main menu. You will have to go deep inside and explore all the options. And when you finally get through, the executive will put you on hold and turn up with no explanation. And when the airtel terminates all your services at once (Like the case i had yesterday), it doesn't even allow you to dial there "121" number. How am i supposed to get through and find out what's gone wrong - are you kidding me to expect me to visit a airtel service center which is not even in the vicinity of my office and home.
Suggestion: please have a customer care option in the main menu. It should be a tollfree number. A customer with no balance or terminated outgoing services should also be able to talk to the customer care and understand what and where things are going wrong. After all, airtel is now an "open network".

5. Services - so eventually, i decided to go home and pay my bill and then deal with the customer care once my services are active (Because i am a working woman who socializes and writes blogs and deals with arrogant cranky clients who need immediate replies to their mails). And so i used freecharge and made the payment of rs.1866 at 10:30 pm on 10th aug. It is 11am of 11th august now and my services (Outgoing calls, messages, internet/data pack) are still inactive. I went all the way to their service center in the morning only to find it closed.
Suggestion: please do not say the "payment is successful" until the bills are actually paid. I got a successful payment message from freecharge. But my services are still inactive.

6. Network: even after seeing that my near-by tower strength is good, why do i don't get proper network in an area like andheri? For internet, there are a lot of times when i have to switch the mobile data - on and off, multiple times. This is not a handset problem as i have tested this on iphone, xperia z, samsung grand and moto g2.

As a customer, i demand answers (In fact, airtel's prompt action) to all these issues. The so-called open network needs to open-up and start valuing its customer. Please resolve these problems - which when put together have me thinking about why exactly am i still using airtel services?

Regards,
Sharvari