[Resolved] Airtel — My citibank credit card used fraudulently to make airtel payment | |||||
Hi all, My citibank credit card ([protected]) was used on 18th may, 2017 to make airtel payment. Since that day i have been sending e-mails to airtel, however they are not responding properly to refund the amount back to my credit card. The fraudulent has used my credit card for inr 1, 00, 000/-, here i am requesting you again please refund my amount, it is really a hug amount for me and it changes my financial state. Here i am pasting the transactions. Rs 10, 000.00 was spent on your credit card 4386xxxxxxxx3420 on 18-may-17 at airtel payment. Txn ref no : [protected] 1406 409 Rs 5, 000.00 was spent on your credit card 4386xxxxxxxx3420 on 18-may-17 at airtel payment. Txn ref no : [protected] 1405104 Rs 5, 000.00 was spent on your credit card 4386xxxxxxxx3420 on 18-may-17 at airtel payment Txn ref no : [protected] 140 4172 I have raised a police complaint both in hyderabad and delhi as per the paytm merchant share the details. Was this information helpful? | |||||
Jul 14, 2017 Complaint marked as Resolved Airtel customer support has been notified about the posted complaint. Verified Support Jun 01, 2017 Airtel Customer Care's response Dear Veera, This is with reference to your airtel complaint, we request you to call on 400 from your registered airtel number or[protected] from any other mobile or fixed line (standard charges apply). Should you require further information, please feel free to write to us [protected]@airtelbank.com Regards, KarishmaChauhan airtel presence (airtel Customer, service team) bhartiairtel ltd Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Verified Support Jun 10, 2017 Airtel Customer Care's response Dear Veera, This is with reference to your post dated 31 May 2017 . We tried calling you multiple times to get additional details to enable us to address your concern. However, there was no response. We will appreciate if you could share your alternate contact details and convenient time to call for resolving your concern effectively. Regards, KarishmaChauhan airtel presence (airtel Customer, service team) bhartiairtel ltd Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd | |||||
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This is with reference to your post, dated 31 May 2017 .
We would like to acknowledge that we are working to address your concern as soon as possible.
We will connect with you to get additional details, if required, to resolve the concern effectively.
You can also get in touch with us at airtelpresence@in.airtel.com
Regards,
KarishmaChauhan
airtel presence (airtel Customer, service team)
bhartiairtel ltd
Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
This is with reference to your post dated 31 May 2017.
We would like to confirm that we have shared the resolution details with you.
Should you require further information, please feel free to write to us at airtelpresence@in.airtel.com
Regards,
Rakesh Kumar
airtel presence (airtel Customer, service team)
bhartiairtel ltd
Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd