Airtel — Non receipt of security deposit on permanent disconnection 26.3.15 and on contrary demanding bill amount for the discontinued period.

Address:

Ernakulam, Kerala

-------- Forwarded message[protected] From: Ramakrishnan T A Date: Thu, Mar 26, 2015 at 4:54 PM Subject: Re: Your airtel Bill for Number: [protected], Bill Date: 06-Mar-2015 To: [protected]@in.airtel.com I may inform that I do not want to continue the broad band internet connection . I have already informed the the same to your office No [protected] . Today also I have requested . Hence please disconnect the service today itself. I have already paid the March bill also. Please refund securty deposit amt TA Ramakrishnan relationship No [protected] On Sun, Mar 8, 2015 at 7:30 AM, wrote: This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"), are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects. ---Original Message[protected] From: [protected]@gmail.com To: [protected]@in.airtel.com Cc: [protected]@in.airtel.com Sent: 08/05/2015 09:42:18 PM Subject: Re: Re: [|BAL|Ref14923227|] I was in Cochin and I retired from my service on 28.2.15. I was staying in rented house and as I have retired from my job, I have to vacate the house and accordingly on 26.3.2015 as detailed in the email; [see in the trailing mail itself ] I have contacted your Office/ customer care, on several times and spoken and conveyed the matter to the customer executives during feb 2015 & March 2015 and also I have sent email on 26.3.2015 to your bill desk from where I received the mail. The Mob No I have surrendered to the office. I have not availed land phone also. you may study / verify my email dt 26.3.15 for further details. I once again inform you that do not try to cheat the customers by demanding amount for the unused / unrelated period. April & May 2015 and not to create untoward incidents. . On Fri, May 8, 2015 at 4:50 PM, wrote: Dear Customer, Greetings from Airtel! Thank you for writing to airtel. I am unable to process your request since neither your airtel mobile number nor airtel landline number along with the STD Code is mentioned in your email. Please respond with your ten digit airtel mobile number, land line number or DSL id and I would be delighted to assist you. [protected]Original Message[protected] From :'[protected]@gmail.com' To :'[protected]@in.airtel.com' CC:' 'Subject :'Re: [|BAL|Ref14923227|]' Referring to your trailing mail, I have already informed your office about my shifting on 26.3.15 itself vide my email to [protected]@in.airtel.co and tele contact to [protected] and HENCE NOT USING THE FACILITY. I HAVE ALSO ASKED YOUR OFFICE THAT WHETHER MY CONNECTION CAN BE TRANSFERRED & CONTINUED IN TRICHUR. BUT I HAVE BEEN INFORMED BY YOUR OFFICE THAT THERE IS NO AIR TEL BROAD BAND SERVICE AT TRICHUR AND HENCE NOT POSSIBLE TO TRANSFER. I HAVE TAKEN BSNL CONNECTION AT TRICHUR AND FROM APRIL ONWARDS I AM USING THE SAME AT TRICHUR. AS SUCH THERE IS NO QUESTION OF PAYMENT OF THE Rs. 1556.20/- AS I WAS NOT IN ERNAKULAM AND HAVE NOT USED THE SERVICE ALSO. YOU HAVE TO REFUND ME THE SECURITY DEPOSIT URGENTLY. THIS I AM FORWARDING TO YOUR CHENNAI OFFICE AND TO CONSUMER FORUM. RAMAKRISHNAN On Fri, May 8, 2015 at 11:28 AM, wrote: Dear Ramakrishnan, Greetings from airtel! This is with reference to your email requesting to stop services on your airtel fixed line number [protected]. I tried reaching you at your mobile number [protected] and landline number [protected] to verify regarding cancellation. As verified in our records we have not in receipt of any request towards cancellation to [protected]@in.airtel.com. Hence, the connection in active status. However, I registered your request for cancellation. Your Reference number is 55593432. Please quote this in any future communication. Your request will be completed by 7 days. Rental will be seized from 08-MAY-2015. Incoming and outgoing calls will be barred within 7 days of placing the request. Your current amount due for bill dated[protected] is Rs. 1556.20/-. You can make the payment through any of the convenient modes of payment. Further, the final bill for the current bill cycle will be generated on[protected]. Rental applicable will be calculated on prorate basis. We hope to have you as our customer soon again. Best Regards, Ambika V Service Specialist airtel "If you are not satisfied with the resolution of your complaint, you may contact Appellate Authority with the SR number. Please click on http://airt This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"), are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects. Ramakrishnan T A May 9 (1 day ago) to 121 Hey Mr.Mahesh, I am not supposed to pay the amount demanded by you repeatedly for the unused period. Ramakrishnan T A May 9 (1 day ago) to 121 please expedite refund of the security deposit to me . all the tele companies including BSNL are returning the security deposit at the time of surrendering and why not itr is applicable to your AIRRR TELL? If you are not returning the amount I will fight & go to the maximum consumer protection level till I receives. let us see amakrishnan T A May 9 (1 day ago) to 121 No question of payment of Rs.1556 unused amount. you have to refund me the deposit amount. Ramakrishnan T A May 9 (1 day ago) to 121 Mr Pratap. You have agreed & admittted the delay in cancellation and noted your remarks in your mail as below: I apologize for the inconvenience. Let me assure you that necessary steps are being taken to prevent it from happening in the future. How you can demand payment for the delay caused from your end from customers. Is it justifiable. Pl note that I can not pay the amount for fault of your staff. If you are still demanding, I may give the details to media / news paper agency about the harassment to the customers. [protected]@in.airtel.com May 9 (1 day ago) to me Dear Ramakrishnan, Greetings from airtel! This is in reference to your email inquiring about the bill plans for your airtel fixedline number [protected]. We would like to inform you that, as checked in our records we are not in receipt of request regarding cancellation of services before 08-MAY-2015 for the above mentioned airtel fixedline number. Hence, we are unable to provide the billing adjustment. Further, your request for cancellation of your airtel fixed line service is already registered with the reference number 55593432. Your request will be actioned by 7 days. Request you to note that rental will be seized from the date of registering your request i.e 08-MAY-2015. Incoming and outgoing calls would be barred within 7 days of placing the request. Further, the final bill for the current bill cycle will be generated on[protected] and will include the rental on a prorate basis along with usage charges. There is an amount of Rs. 1556.20/- due on your account for the bills dated[protected] and[protected]. For further queries, please do email. Best Regards, Balakrishna B Service Specialist airtel "If you are not satisfied with the resolution of your complaint, you may contact Appellate Authority with the SR number. Please click on http://www.airtel.in/applications/xm/BroadbandInternet_AppellateAuth.jsp for Appellate Authority details." [protected]Original Message[protected] From: [protected]@gmail.com To: [protected]@in.airtel.com Cc: Sent: 09/05/2015 09:26:23 AM Subject: Re: [|BAL|Ref14998457|] Hey Mr.Mahesh, I am not supposed to pay the amount demanded by you repeatedly for the unused period. On Fri, May 8, 2015 at 10:22 PM, wrote: Dear Ramakrishnan, Greetings from airtel! This is in reference to your email requesting us to terminate the services and billing related on your airtel fixedline number [protected]. Your request for cancellation of your airtel fixed line service is already registered with the reference number 55613060. Your request will be actioned by 07 days from the date of request registered. Request you to note that rental will be seized from the date of registering your request i.e[protected]. Incoming and outgoing calls would be barred within 7 days of placing the request. Further, the final bill for the current bill cycle will be generated on [protected] and will include the rental on a prorate basis along with usage charges. There is an amount of Rs. 1556.20/-due on your account for the bill dated [protected]. Further, regarding billing we have registered your request and the reference number is 55613060. Let me assure you that the issue would be resolved by 08:00 on[protected]. Thank you for choosing airtel. Best Regards, Mahesh R Service Specialist airtel "If you are not satisfied with the resolution of your complaint, you may contact Appellate Authority with the SR number. Please click on http://www.airtel.in/applications/xm/BroadbandInternet_AppellateAuth.jsp for Appellate Authority details." [protected]Original Message[protected] From: [protected]@gmail.com To: [protected]@in.airtel.com Cc: [protected]@in.airtel.com Sent: 08/05/2015 09:42:18 PM Subject: Re: Re: [|BAL|Ref14923227|] I was in Cochin and I retired from my service on 28.2.15. I was staying in rented house and as I have retired from my job, I have to vacate the house and accordingly on 26.3.2015 as detailed in the email; [see in the trailing mail itself ] I have contacted your Office/ customer care, on several times and spoken and conveyed the matter to the customer executives during feb 2015 & March 2015 and also I have sent email on 26.3.2015 to your bill desk from where I received the mail. The Mob No I have surrendered to the office. I have not availed land phone also. you may study / verify my email dt 26.3.15 for further details. I once again inform you that do not try to cheat the customers by demanding amount for the unused / unrelated period. April & May 2015 and not to create untoward incidents. . On Fri, May 8, 2015 at 4:50 PM, wrote: Dear Customer, Greetings from Airtel! Thank you for writing to airtel. I am unable to process your request since neither your airtel mobile number nor airtel landline number along with the STD Code is mentioned in your email. Please respond with your ten digit airtel mobile number, land line number or DSL id and I would be delighted to assist you. [protected]Original Message[protected] From :'[protected]@gmail.com' To :'[protected]@in.airtel.com' CC:' 'Subject :'Re: [|BAL|Ref14923227|]' Referring to your trailing mail, I have already informed your office about my shifting on 26.3.15 itself vide my email to [protected]@in.airtel.co and tele contact to [protected] and HENCE NOT USING THE FACILITY. I HAVE ALSO ASKED YOUR OFFICE THAT WHETHER MY CONNECTION CAN BE TRANSFERRED & CONTINUED IN TRICHUR. BUT I HAVE BEEN INFORMED BY This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"), are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects. Ramakrishnan T A May 9 (1 day ago) to 121 Hey Mr. why you are bluffing and telling utter lie. You can very well see the email I have sent to the billing department and requesting to cancel the services on 26.3.2015. Before that I have informed you that I have talked to your customer care executives also to terminate the service and the same was noted as informed over phone also and over & above to confirm the same I have send / reminded by sending mail on 26.3.15 . As such your contention that you are not in receipt of request regarding cancellation of services before 08-MAY-2015 for the above mentioned airtel fixedline number is baseless remark . you are advised to refund me the security deposit immediately. Ramakrishnan T A May 9 (1 day ago) to 121 Any customer makes any requests / representation to any of your department, it is the responsibility of your people to share with/ or inform the concerned department bymutual co-ordination. It is purely your internal maTTER for which customers can not be blamed. I know very well that so many people / friends have the opinion about the very poor cheating service of AIR TEL earlier they have experienced in the case of post paid mobile service also. Innocent people will fall in your trap . This is not the way to make profit Mr. Ramakrishnan T A May 9 (1 day ago) to 121 I am expected to respond and reply to the mail from where I have received / originated. In this case I have received the bill due mail; from [protected]@in.airtel.com and hence I have replied and informed to them clearly on 26.3.2015. I am not supposed to bother about Balakrishna OR Mahesh or any other guys. Ramakrishnan T A 4:31 PM (51 minutes ago) to ebill, appellate.sout., 121 REMINDER! REMINDER ! REMINDER ? URGENT DESPITE OF MY REPEATED REQUESTS BY MAIL AND CALL, I AM YET TO RECEIVE THE SECURITY DEPOSIT BACK FROM YOUR END. As per your terms & conditions mentioned in the bill under Head - " OTHER INFORMATION " which reads as follows:: In case of permanent disconnection, security deposit amount will be refunded within 60 days of disconnection. Else interest @ 10 % will be paid. YOU ARE ONCE AGAIN ADVISED TO REFUND ME THE SECURITY DEPOSIT IMMEDIATELY WITHOUT NECESSIATING ANY FURTHER REMINDERS. As I have already requested for permanent disconnection and discontinuation of the service during the month of March 2015 by various telephonic request to the customer service Executive through your toll free No and also through your land No [protected] AND confirmed / informed you on 26.3.2015 by e mail also, There is no question of payment of bill amount for the unused period during which I was not in station also. [ I have vaccated my house at Ernakulam on 26.3.2015 itself permanenetly].