Airtel — porting and miscommunication | |||
Hi, I was happy customer of Vodafone until recently where I kept receiving calls from your channel partners even on weekend and later in nights. When asked to stop disturbing me i was told by the executive that if I port to airtel then they will stop calling me. Finally i agreed to transfer to airtel and then the problem started. While porting I was told I will get 399 plan with 15 gB data and unlimited call. I agreed and had somebody to collect the documents on 23/07/2017. they handover the SIM[protected]u) but after my vodafone service stopped on 7th August and Airtel service didnot start I called 121 airtel customer service to hear that they have updated the wrong SIM number. Had to visit airtel outlet to get that changed and got the service on 9th August. Today i received a call from service team and i was surprised to hear that they got the porting done with the plan Rs 649 and 7 gB data (only an insane person will agree to this plan in this world and that too when I was in better plan in Vodafone). Request your help to change my plan to 399 with 15 GB data and unlimited call. If you can please help me to port back to Vodafone. Attached the document i received from Pruden where they never document the plan. My Mob No in dispute: [protected] Was this information helpful? | |||
|
Airtel customer support has been notified about the posted complaint. | |||
 1 Comment | |||
Comments
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
42%
Complaints
54499
Pending
0
Resolved
21958
View all 54499 Airtel reviews & complaints
+91 96 6339 5551
+91 11 4266 6500 [Head Office]
+91 11 4666 6100 [Head Office]
20, Sarakki Main Road, JP Nagar 1st Phase, Bangalore, Karnataka, India - 560078
View all Airtel contact information
Please see the attached email and a photo of whatapps which was sent to me by one of your alliance partner thinking that I am still not on airtel network. There are two concerns that I would like to raise here:
1. You as airtel customer service dont have details of discussion which I had with your alliance partner before moving to airtel. This resulted me in having misguided by your alliance partner. You dont seem to have plan which your alliance partner is selling to the customer.
2. How can you leave your customer at such a vulnerable stage where the commitment made to the customer is not fulfilled?
Even this alliance partner of yours was not ready to share any details or send information on email Finally when he did, he sent it from gmail and shared the details on whatsapp and not sure whose number is that. They dont want to keep evidence of any discussion they had with customer and this is how typical behaviors of all your alliance sells partners are. And I feel they are only in business of trapping customers.
If you are looking forward to have long term relationship please change the plan to 499 with 15 GB as it was promised else reduce the billing to 399 and expect me to move out in 2 months (thats the locking period for porting now, I will go back to Vodafone if you fail to change it). In todays competitive world it is insane on your part to change so much for 7 GB data.
Regards,
Ranjit