[Resolved]  Airtel — Prepaid mobile no [protected]

Address:785001

Sir,
Basically myself and my spouse using airtel mobiles. My mobile is post paid and my spouse one is prepaid. My no. is [protected] and my spouse one is [protected]. Most of the time we made oniine payment for both the mobiles.

Yesterday between 6.00 pm too 6.30 pm I made four online payments online payments, one for BSNL landline broadband, one for my mobile [protected], one for my spouse [protected](prepaid) and one for Vodaphone mobile . Out of four payment three are Ok. But money deducted for all payments from my account thro' net banking ( Axis Bank) and one of the mobile no. [protected] of my spouse is not updated with payment. Kindly check; the details of the tranjection are as follows;

INB/[protected]/CCAVENUE.COM/charge/airtel prepaid

Order No;[protected]
TXn NO. IUTI[protected]
date and time: 26/4/2017 time 06:16:35 PM
Bank Axis Bank
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Jun 2, 2017
Complaint marked as Resolved 
Airtel customer support has been notified about the posted complaint.
Verified Support
May 02, 2017
Airtel Customer Care's response
Dear Tepuram,

This is with reference to your post dated 27 April 2017.

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at [protected]@in.airtel.com

Regards,
Rakesh Kumar
airtel presence (airtel Customer, service team)
bhartiairtel ltd

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