[Resolved]  Airtel — Problem not solved

Address:

Gurgaon, Haryana

- Between Feb 14 to Oct 14 and from Aug. 15 to current date - [protected] - I have consumed cellular phone service from telecommunication giant Airtel between Feb. 14 to Oct. 14 (approx.) later ported out to Vodafone and recently re-ported to Airtel after watching advertisements of best ever network in Delhi NCR. My problem is that, I have repeatedly complaining to Airtel regarding worst network coverage and data services connectivity at my residential address "RZF - 630, Rajnagar Part 2, Palam Colony, New Delhi - 110045. My smartphone handset model is Sony Xperia C (Sony C2305). I have made clear my problem through myAirtel app and my personal email ([protected]@gmail.com). A series of emails were exchanged between Airtel and myself but strange part of the whole matter is that, Airtel have provided a formal solution i.e. "New Site Planed". I wish to question the telecommunication giant, how could you misinterpret consumers with your fake promises by way of advertisements. When 3G services were launched in market many telecommunication companies in India come with their advertisements showing that video streaming is browsing in 2G but running very fast at 3G. Now, in a famous Airtel 4G challenge advertisement the Airtel tried to showcase that other 3G or 2G users couldn't do thing so fast that an Airtel 4G user can be (in Delhi NCR). Now, my question is, if Airtel 3G is not good in the area I am residing so how they can give ultrafast speed of 4G in the same area. Situation 1: If Airtel can give the advertised services of 4G then it means Airtel giving impression in users mind that Airtel cannot good 3G services after launch of 4G. Situation 2: If Airtel cannot give the advertised services of 4G in the area I am residing then Airtel is accepting, because new site is planned, so Airtel is willingly accepting any claim/ claims of the consumers & potential customers residing in that geographical location for 'Lifetime free bills" (as advertised). 3G is not better and 4G is launched with tagline "agar isse fast internet miley to lifetime bills free". - In the end of this complaint, I request Airtel to give full network coverage of Airtel 3G at my location of residence rather giving resolution "New site planned". Everyone know that the site is not newly planned and I have full evidences that you are giving the same reason from from than 18 months of my discrete periods o[censored]sing telecommunication services from Airtel.