Airtel — transferred money to payments bank, but cc claims that no transaction is done

Address:560084
Website:www.airtel.in/bank

I have transferred rs 250/- on[protected] from phonepe to my airtel payment bank upi ([protected]@airtel). Now, money has been deducted from my icici bank which is linked with phonepe and phonepe claims that my transaction is successful. The utr number they provided matches with bank invoice transaction (Utr number is[protected]. However, airtel claims that there is no transaction received. Phonepe claims that transaction is successful. If their both claims are correct, then how come my money has deducted from my bank and it is not to be seen anywhere? I contacted them several times, but airtel cc are adamant to answer my queries, i have written to their grievance officers to no avail. Now, please help me to find my money.

For your reference i am providing you the case number of airtel, transaction numbers with phonepe and my bank.
Airtel case number :966454.
Phonepe transaction number : p1710301738253628241864.
Bank transaction number:[protected].
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Ported my Vodafone postpaid to airtel prepaid. Dialing 59059 gets disconnected... unable to complete tele verification.

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