Airtel — Zero network/Call Drop/Network issue

Hi, I ported my no back to AIRTEL from IDEA last month on 18th March with commitment given to my for full network coverage. But unfortunate to see that there is no improvement in the services. I raised the issue with the appellant Authority as well but till now I have only given assurance. I have lost connect from society whenever I am at my home and incurred loss in my professional world. Now I am stuck with AIRTEL for next 60 days as I got my no ported just 30 day back. Pls find the trail below mail from me and AIRTEL. In the last mail they claimed to visit my home but no one till now has visited my home which is on the First Floor. Interestingly when I received a call on my one handset with AIRTEL no the signals were so week that even they admitted the fact that yes I was right and they had to call my other no of IDEA. May I request you to kindly help me as I have lost hope from AIRTEL. Dear Dileep Kumar Sharma, This is with reference to your email dated 18th April 2015, regarding network issue for airtel number [protected]. Basis our discussion, we would like to inform you that we have checked and established that on receipt of your complaint, we have raised service request and our technical team has conducted a network survey in your area. The team has confirmed availability of adequate outdoor coverage in your area; however, in deep indoor and basement the coverage may be weak. For your information, the strength of signals on your handset screen can vary due to the atmospheric conditions and topography affecting the radio waves. Further, we have taken your address as an input for future planning and we will keep you updated on the same. We appreciate and value your feedback as this helps us in planning our future network augmentation. At airtel, we value our customers feedback. We would like to assure you that your feedback will be used to improve our products and services to ensure that your experience with airtel is a pleasant one. airtel regrets the inconvenience you are experiencing. We assure you the matter will be resolved at the earliest. Your suggestions/feedback are always welcome. airtel regrets the inconvenience caused. Customer touch points: Level 1: Customer care: 121/198 & [protected]@in.airtel.com, working Hours - 24/7 Level 2: Nodal Team: nodalofficer.[protected]@in.airtel.com & ([protected]), working hours: 9:30 AM to 6:30 PM: Monday to Friday. Level 3: Appellate Authority: appellate.[protected]@in.airtel.com & ([protected]), working hours: 9:30 AM to 6:30 PM. Monday to Friday. Please visit our website www.airtel.in for a range of products and services. Yours sincerely Vikrant Ahlawat bharti airtel limited [protected]Original Message[protected] From: Dileep.[protected]@tataaia.com To: appellate.[protected]@in.airtel.com Cc: [protected]@gmail.com Sent: 18/04/2015 07:36:21 PM Subject: RE: [|BAL|Ref14343351|] PORTED MY NO BACK BUT NO IMPROVMENT ([protected])...URGENT Dear Asha, I think you are understanding but not admitting the fact that how can I deal with NO COVERAGE/NO NETWORK/CALL DROP issue at my home. Pls suggest as I am raising my concern after 30 days of the Portibality.If you cross check your record I raised my first issue on 18th March¿not on 18th April which is today. Pls suggest as I have already given 30 days to AIRTEL. I am stuck with you for next 90 days and cannot take it for even one day. Pls appreciate I am paying for the services. Also I can¿t be staying out of my home just to help you to understand your ¿No TIMLINESS¿ assurance. My 100% of job requires unintrupted network and coverage. In fact I should not get banishment from the society if I am at my home. Thanks & Regards Dileep Kumar Sharma Branch Head Tata AIA Life Insurance Company Ltd. 1st Floor, 16 Community Centre, New Friends Colony, New Delhi 110065 Mob. : +91 [protected] Email : dileep.[protected]@tataaia.com cid:image002.[protected]@01D04A13.C02E2CB0 "Defeat the DEFEAT before DEFEAT defeats you" From: appellate.[protected]@in.airtel.com [mailto:appellate.[protected]@in.airtel.com] Sent: 18 April, 2015 19:26 To: Sharma, Dileep Subject: Re: [|BAL|Ref14343351|] PORTED MY NO BACK BUT NO IMPROVMENT ([protected])...URGENT Dear Customer, This is in reference to your email dated 18/04/2015, regarding network coverage issues on your airtel number [protected]. airtel regrets the inconvenience you have experienced. We have cross verified your account details and we would like to inform that concern on network issue, our team is in implementation and approval required to process the same, also there is no feasibility to commit a timeline for the resolution right now but rest assured the team is on the job for the best fit solution. Your feedback acts as the roadmap for our planning and decisions on network deployment and we have noted your address for the same. Network enhancement also involves clearance and approvals from local authorities and owing to these other external factors it may not be possible to provide you with a specific time frame for resolving your specific concern. Please be assured that we are personally looking into providing the resolution to the highlighted network concern. We seek your kind cooperation. Our effort has always been to provide enhanced customer experience. Your valuable feedback is noted and sincere apology for any lapses from our end. airtel appreciates your business and always welcomes your suggestions/feedback. Yours sincerely Asha R bharti airtel limited [protected]Original Message[protected] From: Dileep.[protected]@tataaia.com To: appellate.[protected]@in.airtel.com Cc: [protected]@gmail.com Sent: 18/04/2015 07:18:51 PM Subject: RE: [|BAL|Ref14339648|] PORTED MY NO BACK BUT NO IMPROVMENT ([protected])...URGENT Dear Asha, Thanks for your response. Let me inform you that I did not raise any dispute regarding billing charges. The concern was raised on the basis of the NETWORK/CONNECTIVITY at my residance¿not at my office.Your techician visited my office(addres mentioned below) and promised me to pay visit at my residance and no one visited till now. I before porting my no enquired and was pormised to give me full network at my home address. Now This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"), are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects. Dear All, This is to inform you that I ported my mentioned mobile no from IDEA to AIRTEL last month on the basis of the commitment given by you sales team that your services have improved.But I feel cheated that you have worst services. At my residance I have been facing issues from call drop to singnal going to ZERO. Intrestengly I have maximum Signal in my best room is only 2 bars.I reported this issue to your Call center to Mr Sandeep Singh on 22nd March @ 17:56 hr. Today when I called up to check the status on it I came to know that there is no complaint taken on my behalf. When I insisted to speak to your Manager I was told by Mr Ramanjyot that I would receive the call back in next 10 min time but I have not received any of the call by the Manager. I would like to understand as what for I am paying. In case you fail to give me the services do let me know so that I can go to another cellular provider. thanks & Regards Dileep Kumar Sharma Branch Head Tata AIA Life Insurance Company Ltd. 1st Floor, 16 Community Centre, New Friends Colony, New Delhi 110065 Mob. : +91 [protected] Email : dileep.[protected]@tataaia.com