Alliance — Money debited but wifi recharge failed

I tried to get subscription for pace and paid through Google Pay. The money got successfully paid but the wifi recharge got failed. It's more than 24 hours didn't get my money back neither the wifi us working. My customer ID is [protected]
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    Alliance Broadband Phone
    +91 33 7100 2000
    Alliance Broadband Address
    Padmapukur (Entally). P-89, C.I.T Road, Kolkata, West Bengal, India - 700014
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