Amazon India — Company asking customer IMEI number to put on website to miss use in exhnage offer after that deniying t o give new phone

Address:	New Delhi, Delhi, 110045
Website:	www.amazon.in

Me: Hello
You are now connected to Abdul Rehman from Amazon.in
Me: Hello
Abdul Rehman: Hi, Welcome to Amazon Customer Service. My name is Abdul Rehman. How may I help you today?
Me: I want to chat with your Manager or supervisor
Abdul Rehman: I understand you wish to speak to our Manager or Superviosr
I will surely do the needful for you
However I request you to please allow me a chance to assist you with this
Me: Sorry
want to talk to only Manager
Abdul Rehman: Let me connect you to a member of our Leadership tteam. It will only take a moment.
Me: ok
A Customer Service Associate will be with you in a moment.
You are now connected to Nooman from Amazon.in
Me: Hi
Nooman: Hello my name is Nooman and I am one of the supervisor on the floor. I will be assisting you further.
Kumar please give me a minute or two while I read the above conversation you had with my previous associate to understand the issue.
Me: ok
Nooman: I see you haven't addressed your issue to my previous associate.
How may I help you ?
Me: I really wanted to highlight issue with to your company Mr. Jeffrey A. Wilke along with social media
ok
i have 3 issues
no 1 I had given online order Samsung pro 7 under exchange offer
which i received sms from amazon courier person number
when i wife called to deliver one of your courier person spoke in Hindi ( Aaj ke baad dobara call mar karna bol deta hu )
is this the way to speak with your client in marketing field
Nooman: Oh that is completely unprofessional and unacceptable for a delivery agent to behave with our customer.
Me: When that is office mobile number how can he spoke in wrong way to my wife wanted to highlight in social media, Your associated people are rowdy ???
I want an actions against that guy or else i will have to hight light on social media against amazon.in Jeffrey A. Wilke
Nooman: Could you tell me when exactly this happened ?
Me: I dont feel secure people working in your company ...your company impression will be like uber company
Yes this happend yesterday else why should i make a complain as i am busy person working In Makemytrip company to waste our time
2nd Thing in the evening your courier person came to deliver Samsung phone before delievry he checked my old phone IMEI number was mismatched
he returned the product
After that i chat with Jeeva your staff asked me to send me snap shot of IMEI number
Nooman: Please accept my sincere apologies on behalf of the delivery agent.
Me: After checking email he said now Samsung mobile will be deliver today morning not yet any update
Please check email ...i shared snap shot on your CS email
Nooman: I am checking.
Me: I re send email conversation with JEEVA AND SNAP SHOT AGAIN
Please check
Nooman: I have checked Kumar.
Me: Now what is solution
He promised me to deliver today morning ...
Nooman: I have checked with station and I see that the package has departed to our warehouse.
Me: Ok
Now what is next
Nooman: Unfortunately I wont be able to create a replacement for your order as this is an exchange order.
Me: So
You cant deliver
Nooman: Yes we cannot redeliver this order.
You will have to place a new order with new exchange offer.
Me: If you cant deliver then do one thing Cancel the product refund the money after that i will deactivate this account permanent...2nd thing what type of action u will take against the person abused
i dont want to place an order ...i will email mark to your company CEO
Nooman: I will escalate the issue about the delivery agents behavior to the station and make sure he is appropriately coached.
Me: Please cancel the product right now and refund the money
Nooman: The refund will be initiated as soon as the product is delivered at our warehouse.
Me: after that give me your head number t complain that courier person coz i already wasted so much time with you
Nooman: I am sorry to hear that you will no longer be part of Amazon.
Me: You said product is in your ware house and refund the money
Nooman: I informed you it has departed to our warehouse (fulfillment center)
Me: I am taking action for the guy abused us we have recorded call for FIR against amazon tooo
Now tell me did you cancel the product or not
kindly give me ref... number
Nooman: I will go ahead and issue you refund manually and drop you a confirmation mail.
Me: ok
Nooman: So is there anything else apart from this I may help you today, Any pending issues I can look into for you ?
Me: Your peopel are asking me to plave new order when offer is not availbale very good
You people asking me to place new order when this offer is closed right
Nooman: It is not true.
Me: I saw online when now trying to order no exhange offer is available
Nooman: I request you to try again within 24 hours.
Me: on what basis u are saying 24 hours
are u making me fool ?
When this offer already closed 4 days ago on what basis u said after 24 hours
u are working in amazon dont know your offer ?
Nooman: It depends on the partners who offer exchange offer.
Me: How can u say in 24 hours
Nooman: They might offer again.
Me: I doubt you are supervisor now heer
here
Can i talk to your senior manager
I have to talk to him that your courier person abused us
i know u cant help and u are helpless
Nooman: If there is no Exchange offer available then I am sorry we wont be able to do anything.
Me: Just wasting my time nothing else
Nooman: I have already escalated the issue to the station about the courier person.
Me: i dont want to talk to you as i said want to talk to your Manager only
Nooman: I am sorry but I am the last point of contact for this chat.
Me: I dont care about your escalation
dont teach me wrong thing
Nooman: I am not teaching you wrong things Kumar.
Me: You have no idea about anything coz you did not resolve my issue
just chatting nothing else
even today i am free to chat till night untill or unless resolve the issue
Nooman: I have already provided you the available options for your issue.
I have escalated the issue to the station.
I have issued you refund manually.
Me: I will talk to your senior manager else i will not drop chat if you do can but will see later the matter online
When your staff Jeeva promised on chat the item will be deliver today morning on what basis
Nooman: www.amazon.in/gp/css/summary/edit.html?...(see full link)
Me: how can your agent misguide people
Nooman: My associate tried to roll back the item for re-delivery.
Unfortunately it was too late as the item was already departed to our warehouse.
Me: i chated in evening after returning of 5 mins
he was misguiding
Nooman: It didn't get acknowledged because the IMEI mismatched.
Me: This is not my fault if your people bring dffrent IMEI no
I mentioned the which was in my mobile
Nooman: I am sorry for the trouble caused to you.
If it was error from our delivery agent we will make sure he is coached accordingly.
Me: I have already email mark [protected]@amazon.com everying how you people misguide and helping guest
with courier guy tooo
Nooman: As the order have already departed to our fulfillment center I am afraid I wont be able to do anything I kindly request you to place a new order.
Me: Again you are misguding me when u know exhnage offer is not available
Nooman: If no exchange offer is available kindly wait till it is available again as the Exchange Offer program is dependent on our buyback partners.
As you said you tried placing a new order but no exchange offer was avail please wait till it get available.
Me: Can you check and let me know what offer is going on your site or not
Nooman: You want me to check for offers going on Amazon website ?
Me: Yes
Nooman: https://www.amazon.in/b/ref=amb_link_22...(see full link)
Are you able to access the link above ?
Me: What is this
Nooman: Offer going on for Lenovo Z2 Plus
Me: Samsung pro
Samsung pro 7 only
Nooman: I am afraid there are no offers for Samsung Pro7 available right now.
Me: Why dont u ask that person to redeliver
Nooman: As I informed you earlier it has departed to our fulfillment center.
Me: That is why i asked to connect to Senior person who has authority
Nooman: and there is no way to roll back the package for re-delivery.
No one have that authority Kumar.
Me: Really ...
ok
Now come to point what is thet guy who abused us
Nooman: Pardon me !
You mean the delivery agent.
It has already been escalated to the station and he will be coached appropriately.
Me: But I did not receive any call from his senior team
Nooman: You may not receive a call.
It will be handled internally.
Me: I want a call from courier team with apology
Nooman: I will inform the same to the station.
Me: Everyone is informing Since yesterday but no action yet taken
Nooman: I cannot promise you if a call will be made to you but I will still inform the station to arrange a callback.
Me: I think your station people not serious untill or unless will go on higher matter and trust me will not leave anyone ...
Can you tell me at the time of placing order what IMEI number was mention ...
on what basis your courier people said mismatched
At the time of placing order i had mention IMEI number please share me the same here
Hello Are you there ?????
Nooman: i am sorry due to security reasons it is not shared on the portal which I use.
Me: I am asking MY PHONE IMEI NUMBER
which i had mention at the time of placing
Redmi 1 phone asking IMEI number not samsung phone
Nooman: It is mentioned on the Invoice or the delivery acknowledgement which is on the box.
yes I am talking about that only.
Me: AS your courier people said mismatch if this is fault of amazon then i will ask for panality and compensation
which i wasted time as well
I had mentioned my IMEI number [protected]
just check and now confirm me where is mismatch
Nooman: I don't have the details which IMEI you mentioned.
Me: i already shared you IMEI number now tell me it is correct or not
Nooman: As I have informed you if it is an error from our delivery agents end we will make sure he is coached.
Me: I am asking you something diff and you are reply me something diff
I am asking this is my exchange mobile IMEI no [protected] confirm me where was the error to mismatched
can u check when i entered IMEI number online was the same or not
Nooman: No I cannot check that Kumar.
Me: why
Then how would i know whose falut is this as couier person said IMEI number mismatched
Nooman: Due to security reasons it is not shared on the portal which I have access to.
Me: Then it means you people are cheating with client after giving order online
when u dont want to deliver then simplay say IMEI no mismatch
coz i entered correct IMEI no
All this was your staff ???/
Nooman: The IMEI number is only mentioned or printed on the receipt which you receive from the delivery agent.
Me: i have given my phone IMEI number now you people will miss use of my phone
Nooman: Delivery agent check and cross verify the IMEI number if it mismatch he will not accept the mobile.
Me: When delivery boy came with diffrent IMEI no why
i placed something else he bought something else
Is this fraud of your compay or scam ???/ to collect customer IMEI number
to miss use ???
Nooman: I am sorry you think that way but that is not true.
Me: wait wait i will have to hight light all thse on facebook
give me 1 min
Let me paste on all chat on facebook just give me 1 min
Nooman: Ok