Amazon India — order #[protected]

Address:

560035

Had a most pathetic experience with amazon while purchasing nikon d5600 camera (Along with 18-140 mm lens) during the great indian shopping festival, october 2018.

1. Delivery — for high value items, amazon has introduced secure packaging wherein a code is sent to the customer which must match with the code on the package.in my case it didnt match and in spite of opting for 1 day delivery and urgent requirement of the camera, i had to deal with extremely non-chalant delivery personnels and customer service executives, some of whom even blatantly suggested cancelling the order and re-ordering. Finally it took 2 days and lots of harassment to finally obtain the package.

2-. Pricing — as part of the great indian sale, there was a bank cashback offer (To be received 3 months later) and amazon pay bonus cashback too after which net cost came around 46.5k. Mind you, i paid inr 50, 850 upfront. The very next day the product was available at 45k on flipkart big billion day sale after 7k upfront discount on hdfc bank card.
I did not cancel the order on amazon since i required the product urgently, yet they failed to deliver on time.

3. Defective bag received — the free bag recieved with the product was of extremely cheap quality and defective, possibly even used. I brought it to the attention of amazon customer care immediately after delivery. The customer service executive asked to send pics of the bag and they agreed that it was defective.in stead of offering compensation or offering to ship a new replacement bag, they ridiculously offered to replace the entire thing. Is it a joke for a customer to send a inr 50, 000 worth camera back just because a bag worth inr 500 was received in damaged condition?

I have been a loyal amazon customer for last 5 years, yet the nightmare of an experience i had recently has left me deeply disappointed. They claim to be earth's most customer-centric company yet this is the kind of service they provide to customers for such high worth products.