[Resolved]  LG Electronics Airconditioner — UNSATISFACTORY SERVICE

Address:

Amritsar, Punjab

SIR , I HAVE DONE FOLLOWING CORRESPONDENCE WITH ([protected]@lge.com) LG COMPANY BUT THEY HAVE NOT PROVIDED SERVICING FOR AC . MY MAIL ID IS [protected]@gmail.com

Respected sir ,

I have purchased one LG AC on 15.05.2012 from Amritsar and I enjoyed two servicing free of cost provided by you . But for 3rd and 4th servicing I could not called your servicing center in time , It is my mistake totally . As I choose your brand because your company provides best dealing with customers and the best quality of material ,So I hope that by ignoring my mistake you will give me chance to avail the facility of free of cost servicing . I shall be thankful to you .


With Respect and Regards , In expectation of your kind co-operation .

Sudeep Saini
Manager, Bank Of India
Zonal Office ,Amritsar
Ph : [protected]

Dear Customer,

Thanks for writing in to us.

In order to assist you with your inquiry, we require your Postal address.

Kindly send your complete address (along with this mail), so that we can do the needful.


Thanks and Regards
Manoj | Customer Service|
LG Electronics | INDIA |
Email ID: [protected]@lge.com
Toll Free—[protected]


Sir,

My postal address is as below .

Sudeep Saini C/ O K S Rekhi
H No : A - 114 , 2nd Floor, Ranjit Avenue
Amritsar ( Punjab)

Thanks & Regards

Sudeep Saini ( [protected] )


Dear Customer,

We acknowledge your concern & forward it to our Branch office in order to take an immediate step in this regards.

To help us serve you better, please provide us your valuable feedback, on our service ID [protected]@lge.com.

Thanking you and reassuring you of our best services always.

Thanks and Regards
Manoj| Customer Service|
LG Electronics | INDIA |
Email ID: [protected]@lge.com
Toll Free—[protected]


Sir,
I have not got any solution of my problem. Servicing personnel asking money for servicing where as it should be free of cost .


Dear Customer,

With reference to your mail, We would like to assure you that we have thoroughly reviewed your issue and feel we owe you our deepest apologies for the inconvenience that has been caused to you.

We wish to confirm that we acknowledge your complaint and same has been forwarded to our branch office of your area in order to sort out the issue on priority. Kindly grant us some more time to resolve your issue and we appreciate your patience.
In addition, we will be monitoring the steps taken and will guide them for your complete satisfaction as an elite LG Customer.

For any query regarding your complaint contact our Branch Service Manger Mr. Gurminder Singh Sidhu on his Contact number 0-[protected].

Thanking you and reassuring you of our best services always.

Thanks and Regards
Manoj | Customer Service|
LG Electronics | INDIA |
Email ID: [protected]@lge.com
Toll Free—[protected]


SIR,
WHEN I PURCHASED AC FROM YOU SELLER TOLD ME THAT I SHALL BE PROVIDED THREE SERVICING FREE OF COST BUT THEY PROVIDED ONLY ONE . AS YOU HAVE TOLD ME TO CONTACT GURMINDER SINGH ABOUT THIS BUT HE HAS ALSO REFUSED TO PROVIDE FREE SERVICING . I AM ATTACHING SCAN COPY OF SERVICING COUPON GIVEN IN MANUAL OF AC WHICH CLEARLY INDICATES ABOUT THREE FREE SERVICING . IT WAS NOT EXPECTED FROM A REPUTED COMPANY . THIS IS NOT A MATTER OF 200-300 Rs , I CAN ALSO SPEND THIS MONEY OUTSIDE FOR SERVICING BUT IT IS THE MATTER O[censored]NBELIEF IN FUTURE ON YOUR COMPANY , SIR IT CAN BE THINK A ETHICAL CORRUPTION BECAUSE YOU ARE NOT FULFILLING YOUR PROMISE . NOW I REQUEST YOU TO GIVE ME FULL AND FINAL SOLUTION AFTER READING ALL TRAILING MAIL IN THIS REGARD . MR MANOJ PLEASE PROVIDE ME YOUR MOB NUMBER TO ME TO CONTACT YOU DIRECTLY.

THANKS & REGARDS


SUDEEP SAINI
MANAGER
BANK OF INDIA,
AMRITSAR
[protected]


Dear Customer,

Greetings for the day!!!

We would like to inform you that your case is in follow up with us and our service personel will contact you at the earliest.


Thanks and Regards
Simpi | Customer Service|
LG Electronics | INDIA |
Email ID: [protected]@lge.com <mailto:[protected]@lge.com>
Toll Free-[protected]



RESPECTED SIR,

YOUR SERVICE PERSONAL VISITED MY HOUSE FOR SERVICING OF AC BUT REFUSED TO CARRY OUT SERVICING
FREE OF COST ,KINDLY DO THE NEEDFUL IN THIS REGARD.

THANKS.

SUDEEP SAINI
AMRITSAR



SIR,


PL REPLY

THANKS AND REGARDS ,

SUDEEP SAINI



RESPECTED SIR ,

KINDLY SEND ME YOUR NODAL OFFICER' S CONTACT NUMBER AND E MAIL ADDRESS .

THANKS AND REGARDS

SUDEEP SAINI