Avenues India — amount is debited but recharge not complete technical issue

Sir mai my Jio app se recharge kar raha tha aur phone pe app se payment kar raha tha aur payment ki link aayi maine open kiya aur Recharge kiya par technikal issue karke Recharge nahi huya aur mera amount debit ho gaya 18.12.2018 ko sir maine phone pe app pe complain kiya to bole amount aa jayega but amount nahi aaya sir bank me contact kiya bole aap se contact karne ke liye mere bank se bhi amount debit ho gaya hai please sir return my amount.