Bagsplanet Complaints & Reviews

I purchased bags from bagsplanet using website : https://bagsplanet.in/index.php?route=common/home
This purchased was made on 16th november 2017.
I got order id as order id: #8874
Date added: 16/11/2017.

After this i got following message but not got delivery till date
@24/11/2017
Consignment dispatched/shipped from our end, prior intimation shall be shared with you before delivery.

I send several mails, updated above website under contact us but no response.
Please help
Gopal dhuri
[protected]

I ordered 2 sets of bags on 11 november 2017 but till date product has not been delivered. Finally i cancelled the order due to excess delay on 24 november 2017 and still waiting for refund.in reply of my email i am getting only auto genereted reply mail that "they will revert in 24 hours"

Extract of their last email are as below:-

From: contact bagsplanet.in
Sent: friday, november 24, 2017 11:24 am
To: pankaj parwal
Subject: re: thankyou for contacting us re: order id #4265

—
Kindly share your reply to this mail above this line. Do not create a separate new mail.

Dear pankaj,

As per your trail mail, the cancellation with refund mail is being forwarded to the concerned department.

We need 24-48 hours to verify all details regarding parcel status and the order details and hence your request shall be approved for refund.

The complete paid amount of ₹ 2127/- against order id# 4265 shall be refunded back in to your source payment account.

The amount takes 5-7 business days from the date of initiation to reflect in your customer's account, as per bank policy. Please note that this time estimate does not include weekends and bank holidays.

Also, we wish to inform the return status update can be viewed in your bagsplanet customer account.

Note: you need not request for refund anywhere else as this creates ambiguous situation and hence problems in tracing the return request, only you are requested to share the order id and we will process the request asap.
—
With warm thanks & regards,
Ankita
Customer support
Bagsplanet

Their address as per website is
21/1, hari corporate building, katargam, surat, gujarat 395004, india

These guys should definitely be arrested.

I have purchased blue geometric shoulder bags 4 piece. I paid by debit card amount of rs.599. On 28th november 2017. I got message that your order is confirm. And you will get delivery by 5th to 8th dec. But time is over and i don't get my purchased item set of shoulder bags. My order no is 9992. Please do fever. I read reviews about this company on google. Now i came to know that this is really a cheater company. This company must banned. So that more people don't be victim's of this fraud company. Thanks.

My order id :1107, dt.[protected] and paid an amount of rs.1860/- via debit card.

Still today i. E.,[protected] my order was not delivered despite requests made.
Further, the company informed to following:

@20/11/2017

Dear siva,

As per the reports received, due to mishandling by the courier person, the product has got defected in the transition and hence they firstly delayed the delivery and when checked by the dispatch team the truth came infront o[censored]s.

Further, since getting the fresh package and delivering it to you will be again the long process we request your permission to cancel the order with refund.

Your complete paid amount shall be refunded to you.

Still to day my amount was not refunded.

Hence, i requested the consumer forum authorities to take necessary action on the fraud firm bagsplanet and to arrange my amount from the fraud firm.

Sir i have made payment through debit card to bags planet for delivery of bags on 12th nov 2017. Given time period is over still not received product and there is no contact details on google and address given on site is not physically available my order id is #7688 i being a customer my money must not be wested and in future other customer should not be cheated by this type of company.
When i contacted the company through the mail, they replied money will be refunded. But till now nothing has be done. I have been sending the mails but no response.
I want to know whether this type of company exist or not and what iz the possibility to get ordered item or refund to my account
Thanks waiting for favourable reply

Please Help Largest online scam will be unearthed.If you'll take action. There are hundreds of consumers like me who have purchased bags from this site
https://www.bagsplanet.in . They Stop responding as soon as we do the payment.I had made purchase online . Got confirmation of my order no 14099 along with my payment details which is submitted along . There after no response is there for any emails sent. Just an auto generated message which guides us to their site. Please Help me recover my hard earned money. There are hundreds of other customer if you do research by these fraud company called https://www.bagsplanet.in

We had ordered 3 bags from bagsplanet.in on 3rd november 2017, in total of rs. 2149. When they failed to deliver in their given time frame, we asked them about the status of delivery. They asked us to cancel the order in return as they got to know that the products got damaged in transit and assured that they will refund our money in 5 to 7 days. We cancelled, as suggested. It has been 13 days from tge date of cancellation and we did not get our refund. We have tried communicating with them but their 24x7 available assistance is not responding to any of our complaints. We don't know what is the next step or how to get our money back.

We have placed an order below mentioned details as under:
Order id: #2693
Date ordered: 01/11/2017
Product details : croc effect cabin trolley set 3pcs - - color: brown
Model : cbg085
Amt. Paid price : ₹2, 127/-
Payment status : payment successful for instamojo payment id: mojo7b02005a92421577
We have already lodge many compliant but we have received any response after 17th nov, 2017.
Till date (07/12/2017) we have not received the items. And not received money back.
Please do the needfull action at the earliest.
We are waiting for your reply.
Regards,
Subhash kardam
[protected]
Mail id : [protected]@gmail.com

On nov 6th i placed an order for 3 bags vide order no. 4584 with full payment. I was told that the bags will be delivered within 15 days. After several enquiries, on 23rd nov i got a mail stating that the bags were defected due to mishandling in transit and that they will refund the money immediately.

Thereafter i had sent many mails, but no reply so far. There is no phone number to contact them and live chat is always offline.

Please advise as to how i can get my refund.

I ordered on bagsplanet.in on 12st nov. 2017 order no. 7454.
Still i didn't get my stuff or money i paid full amount through my account amount of rs 2127/-, they are not returning the money also.
It's fake company they are not responding my email and mesgs also.
They blocked me on facebook page also... I am commenting on there page that's why
Kindly check it...
Thanks and regards
Sudeep
[protected]

On 14/10/2017 i have ordered two no. Bags from bagsplanet through online given rs.1699 payment also. But after one monthof order they not deliver the iteam, so i have ask for the refund. They sent me mail on 18/11/2017 that within 5/7 days i can get my refund. But after 10 days also they are not given my refund. I have sent 5-6 mail but now not anser. My order no is # 492

Product never delivered to me.

Order id: 8002
Date ordered: 13/11/2017

Your order has been updated to the following status:

Dispatched

To view your order click on the link below:
https://bagsplanet.in/index.php?route=account/order/info&order_id=8002

The comments for your order are:

@21/11/2017
Consignment dispatched/shipped from our end, prior intimation shall be shared with you before delivery.
—

The placed order details/status can be viewed after logging in your bagsplanet account.
Click to access your bagsplanet account - https://goo.gl/AYYwQz
(Use your registered mail id and password used for creating the bagsplanet account.in case if you have forgot your login password, kindly click on the link of forgot password provided in the login form and you will be able to receive the default password in your registered email)

Further for more information about shipment and delivery kindly refer to the link https://goo.gl/4S2k6F

I ordered on bagsplanet.in on 1st nov. 2017 order no. 2449.
Still i didn't get my stuff or money i paid full amount through my icici bank debit card amount of rs 2149/-
It's fake company they are not responding my email and mesgs also.
They blocked me on facebook page also... I am commenting on there page that's why
Kindly check it...
Thanks and regards
Mohammamd khilji
+91-[protected]

I have paid a sum of rs.2127 through online payment on 11.11.2017 towards supply of croc effect cabin trolly set 3 pcs - color brown (Model cbg085) (Order id 7283). I have received email from email id : bagsplanet. [protected]@gmail.com, confirming payment received with message " payment successfull for instamojo payment id:mojo7b12005a48719201, despite of reminders i have not received any response.

My order id is 5673

I order on 08/11/2017 after that i got mail your order is confirm and you get delivery within 15-20 days. I pay full payment by credit card. After that i write the mail 5-6 times but no any one response. This is fake and cheated to buyers. I don't know when i get the delivery. Please help for this issu.

My mobile no.[protected]

I placed 2 orders,
1. Order no. 5612 dated7.11.2017 for rs.3801
2. Order no.7336 dated 12.11.2017 for rs.2597.

I paid both orders through my debit card

Though the status in the website is showing as "despatched" from a long time, i have yet to receive them.
There is no answer to mails or live chat or contact for tracking details

Please do the needful

Thanks and regards

Shaik ifthekar

I have ordered a set of bags (Black shoulder bag) worth rs 721 with an offer on 12th of november.

Payment id: mojo7b13005d70301411... Order id: #7734 from bagsplanet.in.
I have seen this on instagram

I have mailed these guys 4 times on [protected]@bagsplanet.in. However, there is no response except the autogenerated mail.

There is no mobile number or customer care number.
Only this msg

The placed order details/status can be viewed after logging in your bagsplanet account.
Click to access your bagsplanet account - https://goo.gl/AYYwQz
(Use your registered mail id and password used for creating the bagsplanet account.in case if you have forgot your login password, kindly click on the link of forgot password provided in the login form and you will be able to receive the default password in your registered email)

Further for more information about shipment and delivery kindly refer to the link https://goo.gl/4S2k6F

I had ordered bags worth 2021/- on 5th november2017, i have still not got my order, the payment has gone through instamojo, kindly find these fraud company, my order number is 4072, inspire of sending many emails, i have not heard from them, only automatic generated mails are sent that they will contact. I received a sms from instamojo for the payment with id no:mojo7b05005a37986929. Thankyou

Order id#7860...amount paid through debit card Rs.900...received messaged that it will be delivered by 25th november but not yet recieved please help me with this..i have been sending emails and messages on live chat but no response Iam in very much need of the product...please help me in receiving my money back...please i beg of you..I booked the product on 13 november I just received only one message that product has been dispatched but till know I did not got the product...please help me in getting back the money...Its of great value for me Rs.900.

My order i'd is 4923
Order was placed on 6/11/2017. Payment is made through credit card. Assured delivery was 16/11/17. Since did not receive item till 1/12/17, wrote email to expedite delivery or refund the paid amount but no response from bags planet. Seems fraud company. No contact number is given. Also live chat always off so you can not approach