Bagsplanet Complaints & Reviews

I ordered set of 2 bags from bagsplanet after seeing their advert on instagram. Am such a fool that even after seeing that they don't have cod option for payment i just ordered. Payment was made via instamojo. On 23rd dec 2017 i got email from them that the order is approved and the shipment will be dispatched by jan 2nd. Order 18673. After that email no communication from them. No contact number and no online help. Hard earned money is looted by online fraudsters. Any way to catch them?

Its been very long when i ordered bags from bagsplanet. There is no update or no response on the order no - 15570 ordered on 16/12/2017. Tried to contact on mail as well but that too got wasted. Money was already paid online at the time of order. It seems to be a fake website just to snatch money from people. There should be some strict action against this website and our money should be refunded back.

#order no. - 14245
I have ordered 3 bags online from bagsplanet.in and the amount is prepaid of rs.4875. But i have not yet received my products and the order was placed on 29th november 2017. They are not responding to my queries and there is no information regarding products. It is highly inconvinent for me so i would like a refund or the products as soon as possible. Its a request that certain action must be taken against this company.

I have placed an order (13857) on nov 28th. I got a mail from this team on dec 6th that the product is dispatched. After dec 6th, there are no updates. Sent many mails to bagsplanet. [protected]@gmail.com.
Lately i felt that this site is fake and so their email-id is pointed to gmail instead of any company domain.
I request this team to please verify this site existence and ban this from internet so that other buyers will not be cheated.

I tried to add feedback and go for live chat.
Feedback, always goes for some approval and live chat is always offline.

On 6/12/2017 i have ordered online bags from bagsplanet and according to the bagsplanet website we have to pay online, no cod is available. I made the full payment by credit card. And the application shows that it has been dispatch and will reach us on or before 27/12/2017. But till now no response after several reminder through mail they haven't replied only automated reply come that your query will be revert within 24hrs but no reply after that no contact no has been given in website. My order id is 15323 and have a total of ₹2, 127/-. Kindly take actions so that i can get my money back and no other customer is cheated in future.

I had ordered products of amount 4277. They are linked with payment wallet called "instamojo". I paid the amount through instamojo. But i have not received the products. I have written to their consumer support also. But i did not get any response. They are cheating customers. Please take necessary action against this company.
Order number: 11679 and 11684
Date: 23/11/2017

My order id: 7858
Date ordered: 13/11/2017

The order was confirmed on 13th november 2017 via debit card payment amount is 1558/- and order dispatched a few days later but its been over a month and i havent received it yet.
I have sent multiple emails and inquiries but they have never responded with any answer. They don't even have a phone number on their website. They have essentially stolen my money. I want a complete refund of my money.

Please do need full.

I have placed an order on site bagsplanet i have purchased aspiring trolley duffle set 4pcs - color: brown from here paid online 1860 rs but did nt got purses till now. There are not even replying to my mails.. No contact number. Plz do something help me
Order id: # 14138
Date added: 28/11/2017 payment method: online payment
Shipping method: free shipping

Address:-
Bagsplanet
21/1, hari corporate building, katargam, surat, gujarat 395004, india

Office hours
Monday to friday : 10am-6pm
Saturday, sunday : weekend off
Customer support : 24*7 online

Write to us
[protected]@bagsplanet.in for more info, share your query with us via live chat

Dear sir,

Please take an action and return my money early as possible

Thanking you,

K. N. Murthy
Mob: [protected]

Order id: 10863
Date ordered: 21/11/2017

Your order has been updated to the following status:

Dispatched on 28th nov, 2017 with the following link that includes the tracking order details
https://bagsplanet.in/index.php?route=account/order/info&order_id=10863

Expected delivery date is 6th dec'17 to 9th dec'17

Other than this stupid mail i havent received anything. Really need to know where is my order and what about the money that i have paid.

This is to bring into your kind notice that i have ordered 4sets of trolley model code cbg078 from bagsplanet.in on 22 nov 2017.. My money hase been paid via canara bank, amount paid was ₹1860 to mojo7b22005a65454882 their payment id. My order num was 11332. Delivery date was expected to b 7dec 2017 and today is 25dec. I have written many mails to them but there was no reply. Plz help me to get refund. I will b highly oblige to you.

On seeing an attractive adv in facebook
About bags planet i placed one order
For one set of cabin baggage on 25th nov 2017. Also i paid lrs:2, 127/= thro my andhrabank credit card. The company mailed the following details to my mail id.
Order id:12661 dt despatched 4th dec 2017. Expected delivery:11th to 14th dec.
As i have not received the product as assured i sent number of mails to them but no response. What's my next action please guide me...

On 19/11/2017 i have purchased online bags (Croc effect cabin trolley set 3pc) according to the bagsplanet website we have to pay online no cod is available after payment done by us the order no and payment details has been come to my mail and as they have given the mail on 28/11/2017 that material has been dispatch and will reached by us on or before 8/12/2017 but till now no response after several reminder through mail they haven't replied only automated reply come that your query will be revert within 24hrs but no reply after that no contact no has been given in website.

My order id is 9891
Website :- www.bagsplanet.in

I want my order to be completed.

On seeing an attractive adv in facebook
About bags planet i placed one order
For one set of cabin baggage on 28th nov 2017. Also i paid lrs:2, 127/= thro my hdfc bank credit card. The company mailed the following details to my mail id.
Order id:13785. Dt despatched 6th dec 2017. Expected delivery:13th to 16th dec.
As i have not received the product as assured i sent number of mails to them but no response. What's my next action please guide me

I had ordered set of bags from the bagsplanet site through online shopping. The order # is 10031 dated 19th nov 2017. The payment was done through debit card.

The delivery date for the package was 08th dec 2017.

Post 8th dec, i have sent mails to their official mail id as mentioned on their site & on the confirmatory mail received in my inbox. These mails are unresolved.

The customer care cell is always offline.

I have now started suspecting on the integrity of the site.

The copy of one such mail sent by me is attached.

This is to state that i have placed order for three pc trolley set and made payment rs 2021-00 on line and payment id by istamojo is mojo7b10005a18659694 dt 10-11-17 and on 18-11-17 i got mail that my order is dispatched order id 6696 and will be delivered within 9-to 11 days but so far i have not received the same and no any reply for my mails

Rajnish puri
Shant vihar, mission road,
Pathankot. Punjab

Domain ID:D[protected]AFIN
Domain Name:BAGSPLANET.IN
Created On:03-Sep-2017 15:08:27 UTC
Last Updated On:02-Nov-2017 19:21:09 UTC
Expiration Date:03-Sep-2018 15:08:27 UTC
Sponsoring Registrar:GoDaddy.com, LLC (R101-AFIN)

Registrant ID:CR[protected]
Registrant Name:Anushka Shrivastav
Registrant Organization:BagsPlanet
Registrant Street1:21/1, Hari Corporate Building, Katargam
Registrant City:Surat
Registrant State/Province:Gujarat
Registrant Postal Code:395004
Registrant Country:IN
Registrant Phone:+91.[protected]
Registrant Email:[protected]@gmail.com
Admin ID:CR[protected]
Admin Name:Anushka Shrivastav
Admin Organization:BagsPlanet
Admin Street1:21/1, Hari Corporate Building, Katargam
Admin City:Surat
Admin State/Province:Gujarat
Admin Postal Code:395004
Admin Country:IN
Tech Phone:+91.[protected]
Email:[protected]@gmail.com
Tech ID:CR[protected]
Tech Name:Anushka Shrivastav
Tech Organization:BagsPlanet
Tech Street1:21/1, Hari Corporate Building, Katargam
Tech City:Surat
Tech State/Province:Gujarat
Tech Postal Code:395004
Tech Country:IN
Tech Phone:+91.[protected]
Tech Email:[protected]@gmail.com
Name Server:NS17.DOMAINCONTROL.COM
Name Server:NS18.DOMAINCONTROL.COM

I purchased bags croc effect cabin trolley - set 3pcs from bags planet from thier official website.

This purchased was made on 29th oct'17.
I got order id as order id: #1796

The items were not received by me yet and the status is still showing expected delivery in 72 hours. Whenever i mail them for enquiry they always reply with same message that they will revert to you in 24 hours. Very disappointed ☹️
Order id - #1796
Amount - ₹2127

Subject: bags ordered not delivered
My name: lalit oswal
My city: pune
My state: maharashtra
My complaint against: bagsplanet
Complaint category: online shopping
Claim amount (Approx.): 2021
My complaint description:
I had ordered set of 3 bags order 13747 in november after repeated emails received an email that bags dispatched, till today i have not received them.

Even after paid the full amount to bags planet vide order id: 8169 dtd 14/11/2017, the delivery has not been made by the company. I have reminded several times, but bagsplanet still has not replied or replied even. Kindly take up the matter strongly with bagsplanet and do the needful so that my ordered bags can be delivered to me. Bags planet has already taken the payment against this order, but not has delivered me the said bags even after more than a month.

Order details -
Order id: #6826
Date added: 10/11/2017 payment method: online payment
Shipping method: free shipping
Amount - 1450/-

Today, it has been a month now. Neither they have provided customer care number nor they are replying to the emails. The company is fraud.. Please take strict actions to refund the customer money.

Their mentioned address is;

Bagsplanet
21/1, hari corporate building, katargam, surat, gujarat 395004, india

Office hours
Monday to friday : 10am-6pm
Saturday, sunday: weekend off
Customer support: 24*7 online

Write to us
[protected]@bagsplanet.in for more info, share your query with us via live chat