Bagsplanet Complaints & Reviews

To whom so ever it may concern

Kind attention!

I have given payment of rs. 1698/- dated 22.11.2017 payment method online for model no ; cbg029 & fdp022226a.
My payment was successful for instamojo payment id: mojo7b23005a33817006.

But i haven't received my order till date, kindly update on priority
I hope this is not a cheating with me which enforce me to take any unavoidable action against the company.
Kindly update.

Order id: 11494
Date ordered: 22/11/2017
Dispatched @ 02/12/2017
(Expected delivery date is 9th dec'17 to 13th dec'17)
My register email id –[protected]@gmail.com

Sir i have made payment through debit card to bags planet for delivery of bags on 13th december 2017. Given time period is over still not received product and there is no contact details on google and address given on site is not physically available my order id is #12301 i being a customer my money must not be wested and in future other customer should not be cheated by this type of company.
I want to know whether this type of company exist or not and what iz the possibility to get ordered item or refund to my account
Thanks waiting for favourable reply

Please post information that i had booked order on 22nd nov. 2017, order id 11188 and paid amount ₹1, 993 through instamojo payment id: mojo7b22005n65429874 but product is still not delivered on my postal address.
Please look into this matter and help to get ordered products or refund my paid amount i. E ₹1, 993.
Regards,
Saravejeet s
[protected]

I placed an order with following details: —
Order id: 10741. Date ordered: 20/11/2017.
Bagsplanet's update on 29/11/2017: —
Your order has been updated to the following status: dispatched..
The comments for your order are: dispatched @ 28/11/2017 (Expected delivery date is 6th dec'17 to 9th dec'17).

But till today they have not informed through what mode it is dispatched if so. I sent various emails and reminders but with no reply has been received from the seller.

My order no is #8170

It was a set of 4 suitcases amounting to 1958 rupees. The order was confirmed on 12th november 2017 and dispatched a few days later but its been over a month and i havent received it yet.
I have sent multiple emails and inquiries but they have never responded with any answer. They don't even have a phone number on their website. They have essentially stolen my money. I want a complete refund of my money.

Sir my order id is #13423 my transaction mojo7b27005a24983733 i have booked my order 27/11/2017 and the product was suppose to get delivered on 15th december 2017and i have booked the product on bagsplanet it was crocs 3 piece trolley bag they never reply on so called 24×7 live chats nor do they reply on mails nor do they have any contact number to contact them...

Sir i have made payment through instamojo.. Payment id is. Mojo7b0900 5w50984112 i got mail from them that i will get delivery of on 20th nov 2017. Given time period is over still not received product and there is no contact details on google and address given on site is not physically available my order id is #6182 i being a customer my money must not be wested and in future other customer should not be cheated by this.

I m trying to contact them by mail but i m not geatin any responses from there side

I have one order book to your service and already done payment with your online services but till date not received any information about my order.
I want to my product and why not given results for this
Mojo7b19005a80441911
Mail-id [protected]@bagsplanet.com
I have already drafted mail on this but not reply for my question and not right service provider.

Still waiting to deliver my product.contact number [protected]

Order Details
Order ID: #10132
Date Added: 19/11/2017 Payment Method: Online Payment
Shipping Method: Free Shipping
Payment Address Shipping Address
Gurwinder Singh
Flat No: 13G Block No: A7 Savitry Greens 2,
Gazipur Road, Oposite Metro Whole Sale,
Zirakpur 140603
Chandigarh
India Gurwinder Singh
Flat No: 13G Block No: A7 Savitry Greens 2,
Gazipur Road, Oposite Metro Whole Sale,
Zirakpur 140603
Chandigarh
India
Product Name Model Quantity Price Total
Croc Effect Cabin Trolley Set 3Pcs
- Color: Brown
Return Reorder CBG085 1 ₹2, 127 ₹2, 127
Rhombic Embossed Black Shoulder Bag Set 5Pcs
- Color: Black
Return Reorder FDP02221A 1 ₹859 ₹859
Sub-Total: ₹2, 986
Free Shipping: ₹0
Coupon (FDP02221): ₹-859
Total: ₹2, 127
Order History
Date Added Order Status Comment
19/11/2017 Placed, Approval Soon Payment successful for instamojo payment ID: MOJO7b19005A80436373
19/11/2017 Approved (Dispatch after 5 days) @ 20/11/2017
Consignment shall be dispatched/shipped after 5 days from our end. Prior intimation shall be shared with you before Delivery.
28/11/2017 Dispatched @27/11/2017
(Expected Delivery Date is 5th Dec'17 to 8thDec'17)
Consignment DISPATCHED/SHIPPED from our end, Prior intimation shall be shared with you before DELIVERY.
[protected][protected][protected]

The placed order details/status can be viewed after logging in your BagsPlanet Account.
Click To Access Your BagsPlanet Account - https://goo.gl/AYYwQz
(Use Your Registered Mail ID and Password used for creating the BagsPlanet Account. In case if you have forgot your login password, kindly click on the link of FORGOT PASSWORD provided in the Login Form and you will be able to receive the default password in your registered email)

Further for more information about shipment and delivery kindly refer to the link https://goo.gl/4S2k6F

I would like to bring to your notice the fraud perpetrated by m/s bagsplanet through deceitful transactions in e-commerce.

I had purchased a set of travel bags from m/s bagsplanet on 24th oct' 2017 through their web portal viz. www.bagsplanet.com.

The payment was consummated through you on the same day via credit card transaction.
However, the purchased items were not delivered to me even after many reminders. Firstly it was said that i was not delivered because i was not present at the address. Then reattempt was done and finally because the goods were damaged the would give refund.

M/s bagsplanet, later started making false claims that the material was not delivered by the courier carrier and subsequently promised to refund the amount by cancelling the said order.

However, the paid amount has not been refunded even after sending many reminders. Infact, they have stopped responding to my emails also.

M/s bagsplanet claims to have their office at surat at the following address as per their website:

M/s bagsplanet,
21/1, hari corporate building, katargram,
Surat, gujarat - 395004

My name sharda modi
Buy online a purse pack of 2 peice set
On 20th november they give status that 28th november dispatched from their side received about 6 to 9th december. But still i don't receive my item.
My order no is 10551.
Site name is bagsplanet.in
Still today i try to contact them 2 time on their site. One time by my email. But still they don't contact also can't get mail. They don't send my money rs.798 back. Also don't contact. So plz do needful for this complain.

Booked travel strolley set of 3 on nov. 4th 2017 and it was expected to deliver by nov 18th 2017 but parcel lost in transit (Received mail from bags planet) and company informed through email that refund has been initiated and will reflect in my account with in 5-7 days (Informed on nov 26th 2017) but till now refund amount not credited to my payment account.

I booked trolley bag for 2100 still now i didn’t received the product i requested many mails to them but no rply from them my order id is #13072 date of booking is 26/11/17 they said it will reach by 14/11/17 but there is no rply from them. There is no customer contact no contact they provide a mail service but there is no rply from them only computerised messages r delivered from them but no other information of the courier and it’s tracking process it’s a very big fraud company i saw few complaints about this company now in this forum but no result from u

I have ordered a bag on bagsplanet on november 12th. It's more than a month still i didn't receive my order. It shows that the order will be delivered between 9th and 13th december... Have sent many mails but there is no proper response from them. A complete cheater. I don't know why they are maintaining the live chat when they are always offline. Worst customer service.. I think that they are frauds. Now i am afraid to raise refund as many people are complaining that the money is not getting refunded from them.

Order no.12550 dt.25.11.2017. Informed as despatched on 02.12.17 and it will reaching between 9 to 13.12.17. There after no information no contacts no response our e. Mails. They are cheating. Like me many of reported the same. Beware of cheating company. Gujart people only help to all o[censored]s to take action against them. Our pm mr. Modi also in the same state. But the people of gujart damage his name.

Order details
Order id: #9159
Date added: 17/11/2017

Had ordered 3 bags which was dispatched on 25 th nov 2017 but never delivered. Have mailed them several times.. But to know response. I always get a automated reply to the mail saying someone will get back in 24 hrs. People should not interact with them. They can be located coz they are routing their payments thru a payment portal and they can be tracked

I had placed an order for trolley bags on 19/11/2017 and had paid an amount of rs. 2127.00. The order number is 10179 dated 19/11/2017. Till today the order is not received and several follow up mails have responded stating that it is has been despatched but no details of logistics company or tracking number. It appears to be an organised fraud as there is no customer care number, which is mandatory as per government regulations

My order was placed on n23/11 and paid also the same day but till today the order has not reached me
23/11/2017

Placed, approval soon

Payment successful for instamojo payment id: mojo7b24005n91833227

25/11/2017

Approved (Dispatch after 5 days)

@ 25/11/2017
Consignment shall be dispatched/shipped after 5 working days from our end. Prior intimation shall be shared with you before delivery.
—

The placed order details/status can be viewed after logging in your bagsplanet account.
Click to access your bagsplanet account - https://goo.gl/AYYwQz
(Use your registered mail id and password used for creating the bagsplanet account.in case if you have forgot your login password, kindly click on the link of forgot password provided in the login form and you will be able to receive the default password in your registered email)

Further for more information about shipment and delivery kindly refer to the link https://goo.gl/4S2k6F

02/12/2017

Dispatched

Dispatched @ 02/12/2017
(Expected delivery date is 9th dec'17 to 13th dec'17)

Consignment dispatched/shipped from our end, prior intimation shall be shared with you before delivery.
—

The placed order details/status can be viewed after logging in your bagsplanet account.
Click to access your bagsplanet account - https://goo.gl/AYYwQz
(Use your registered mail id and password used for creating the bagsplanet account.in case if you have forgot your login password, kindly click on the link of forgot password provided in the login form and you will be able to receive the default password in your registered email)

Order id: #11878
Date added: 23/11/2017
Payment method: online payment
Shipping method: free shipping

Date added order status comment
23/11/2017 placed, approval soon payment successful for instamojo payment id: mojo7b24005a91828621
25/11/2017 approved (Dispatch after 5 days) @ 25/11/2017
Consignment shall be dispatched/shipped after 5 working days from our end. Prior intimation shall be shared with you before delivery.
—

The placed order details/status can be viewed after logging in your bagsplanet account.
Click to access your bagsplanet account - https://goo.gl/AYYwQz
(Use your registered mail id and password used for creating the bagsplanet account.in case if you have forgot your login password, kindly click on the link of forgot password provided in the login form and you will be able to receive the default password in your registered email)

Further for more information about shipment and delivery kindly refer to the link https://goo.gl/4S2k6F
02/12/2017 dispatched dispatched @ 02/12/2017
(Expected delivery date is 9th dec'17 to 13th dec'17)

Consignment dispatched/shipped from our end, prior intimation shall be shared with you before delivery.
—

The placed order details/status can be viewed after logging in your bagsplanet account.
Click to access your bagsplanet account - https://goo.gl/AYYwQz
(Use your registered mail id and password used for creating the bagsplanet account.in case if you have forgot your login password, kindly click on the link of forgot password provided in the login form and you will be able to receive the default password in your registered email)

Further for more information about shipment and delivery kindly refer to the link https://goo.gl/4S2k6F

I purchased bags croc effect cabin trolley - set 3pcs from bags planet from thier official website.

This purchased was made on 23rd oct'17.
I got order id as order id: #1065.

The items were not received by me for quite a few days.

After repeated followup i got a message falsely stating that the material was delivered to me on 10th nov'17. I had strongly contested this with them through my mails.

Later, again after strong follow up, the company informed me that their courier agency had wrongly claimed to have made the delivery, whi, ch has come to their notice and that they would now organise for the refund. This was on 14th nov'17.

However, after that, i have neither received the material nor the promised refund from the company even after continuous follow up and incessant mail communication.

Vandana kasbekar