Bajaj Electronics — Sony Bravia TV replacement issue in Bajaj Electronics Kothaguda branch Hyderabad

kartheekyakkati

from Hyderabad, Telangana

Address:

Ranga Reddy, Andhra Pradesh, 500084

I have purchased Sony Bravia LED 43W950D TV on 09-Sep- in BAJAJ ELECTRONICS KOTHAGUDA (V), KONDAPUR 'X' ROADS, SERILINGAMPALLY (M), RR DIST PH: [protected]. TIN: [protected] (KDP/16/8502)

Issue: - Bajaj electronics delivered a defective piece and the TV Camera that I have got with the TV is not working. During the first installation engineer who installed the TV also observed that there is some issue with the camera but he overlooked it. Soon after usage of TV for couple of days I realized that I have got a defective piece from Bajaj Electronics.

I have checked with branch manager Srikanth from Bajaj Electronics (above mentioned showroom) and he is rejecting my TV replacement request, saying that it will be repaired. I have raised a concern that I have got a defective / used product and they are now telling that it will be repaired. This is a false delivery of bad product saying that it is brand new and good product.

Repair clause is applicable if there is any defect raised after the usage of TV for some days but the issue is identified during the 1st day of installation, which says that have got defective/used product from Bajaj Electronics.

Also manager Srikanth has supported us well till we purchase the TV and after we purchased the TV he is not supporting us and he is making un worthful quotes that purchase of good TV depends on the faith and luck. He is not helping in taking up this request.

Please help me in getting TV replaced and help in taking action on Srikanth to avoid further issues to other customers.

Was this information helpful?

No (0)

Yes (0)

Oct 04, 2016

Updated by kartheekyakkati I have purchased Sony Bravia LED 43W950D TV on 09-Sep- in BAJAJ ELECTRONICS KOTHAGUDA (V), KONDAPUR 'X' ROADS, SERILINGAMPALLY (M), RR DIST PH: [protected].

Issue:- Along with the TV I have purchased an extended warranty with certificate number OG[protected]-00490531 from the dealer/agent located in Bajaj electronics above address, his name is SHAHEN/SHA bearing phone number [protected] from Bajaj Alliance. He gave wrong information on the insurance policy, he clearly mentioned that he is offering 2 years policy (3rd and 4th year) and for the 2nd year also Bajaj is providing warranty for all the parts of the TV along with panel while Sony (Product vendor) is providing warranty in 2nd year for only the panel. He missled us with the wrong information mentioning that Bajaj alliance is providing full warranty for the 2nd year also and made me to purchase the policy. After I checked with the agent regarding this discrimination of the information, he is telling me to contact Bajaj Alliance office and he did not said any wrong information. This is a kind of wrong selling of the policies by Bajaj Electronics.

This is a complete miss lead by the agent of Bajaj Alliance tied up with Bajaj Electronics. Please help in resolution of the issue.