[Resolved]  Axis Bank Limited — Fraudulent Transaction

Address:

Haryana

Hello everyone,

This complaint is to alert all the existing/prospective customers of Axis Bank Limited. I am an employee of Max Life Insurance Company Limited and have got my salary account with Axis Bank LImited at their DLF Galleria Branch. In the beginning of September '12 when I wanted to know the balance of my account I called Axis Bank's telebanking phone and stunned to know that somebody has withdrawn Rs.20,000/- from my account from Varanasi (probably with a cloned ATM card). Though I advised the tele-banker to immediately close my ATM card and lodged a complaint with Axis Bank, DLF Galleria Branch, I never got a satisfactory solution. Firstly, as a formality to take my case further, the Bank wanted me to lodge a F.I.R. with the police and make the complaint with a copy of the FIR thus received. To get the F.I.R. registered, I literally ran from pillar to post from one police station to other. When I approached the Gurgaon DLF Phase-II Police Station, the SHO advised me to approach the Gurgaon, Sector-29 police station. When I met with the duty officer (an ASI) he advised me to go to Varanasi to lodge the FIR, saying, the jurisdiction doesnt fall at Sector-29 police station, as the fraud happend at Varanasi. On much argument and debate I met withe the SHO there, who too told me that he cannot help me, but advised me to contact the DLF City-Phase-II PS. My requests, went to deaf ears. I came to know shokingly the fact that, an average Indian citizen will never get justice from the police. On my emails to the Commissioner of Police, Haryana did not elicit any response so far.

For the first time in my life, I felt pity for getting birth as an average Indian citizen without having any political clout.

On my forwarding the complaint to Ms. Shikha Sharma, Head of Axis Bank, I never received a positive response. While Ms. Shikha Sharma joined from ICICI Bank to take Axis Bank to further heights, what she conveniently fogets is the fact that persons like me helped Axis Bank's phenominal growth in such a shorter span, in one way or the other. No organization can grow this faster, without having support from the masses. Some three weeks ago, one person, who introduced himself as Rakesh, the "Nodal Officer, Axis Bank" ([protected]) called me to know about my case in detail. Though he took every detail from me and assured me of every possible help, he too conveniently forgot my case and upon my reminding him yesterday (09.10.2012) he said some lame excuses like, he was too busy with some training, etc. and if I want him to proceed with this case further, I will have to provide him with the video footage of the ATM machine from which the fraudulent transaction happened and also produce the FIR report. Happless me, cursed the moment when I thought of beginning a relationship with Axis Bank. What I understand, as compared to ICICI Bank, HSBC, Standard Chartered or any other new generation banks, Axis Bank has got the most vulnerable software system which can easily be hacked by the anti-social and frauds. Personally, a few of my friends had also shared their miseries of these sorts while dealing with Axis Bank.

Having seen no possible solutions from Axis Bank, as every responsible officer kept mum of my cries and it is not even far at sight, I have got no other options, but to forgo the loss. As the current hues and cries against corruption and the so-called social issues are at its height, what pains me the most and makes me realize with utter fear of the validity of an average Indian citizen and his value.

So my poor, average, lower/middle salaried class fellow brothers/sisterms, just a word of caution, keep away from any sorts of relationship with AXIS BANK or any of its associates in future and use other banks, which has still left some human sentiments with them, as dealing with a CHEAT would be dearly. For a social cause - try to safeguard your own rights, try boycotting votes/elections, when the election comes with much fanfare, never ever trust the political class or other elite class of society. Never ever trust AXIS BANK !! Never ever trust the corrupted police system!!