[Resolved]  ICICI Bank Nri Account — Wrong statement / Delays in Service Request

We wanted to complain about unresolved service requests we created with ICICI bank about 1.5 months back. The service request numbers are SR[protected] and SR[protected]. The service requests were to get a statement of the fixed deposits we had with ICICI bank in the calendar year 2012 (Jan 2012 – Dec 2012) and the amount of interest we received and the tax that was withheld. This was needed for the purpose of filing tax returns in the United States. To begin with, ICICI sent us a completely wrong statement which the customer service rep acknowledged when we spoke to them. After that, all we have been getting as a response is that due to unavoidable circumstances, they cannot send me the details and that it will take another 7 business days. We have now gotten this email 3-4 times. We fail to understand why it is taking so long to get a simple statement from ICICI bank. This is highly incompetent and no way to treat their NRI Edge customers. We requested the same from HDFC and got a response in less than 8hrs. We are already more than 1 month late in filing the tax returns in the US now with no idea when ICICI will send us the details. Expected better service from ICICI bank especially given that we have been customers for almost 10yrs now.