[Resolved]  Online Recharge Of Vodafone — refund of undone transaction

Address:South Goa, Goa

Dear sir/madam

I use Vodafone services on my mobile. I frequently use my debit card to make online recharges.
Today 06/02/2013 at 01:45 pm i was trying to perform a online recharge of rs 300 on mobile no [protected].
The transaction was incomplete, but in spite of that rs 300 was deducted from my account..
1. I immediately called up Vodafone services for the same. They confirmed no transaction was made or any kind of recharge was done.
2. I confirmed the mobile number..( to rule out error on my side).
3. I called up my local Bank of Maharashtra help desk and they forwarded a contact no and an email id [protected]@billdesk.com.


I shall be obliged if you can provide me with a solution

regards
Gaurav Salunke
[protected]@gmail.com
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Dec 6, 2016
Complaint marked as Resolved 
Verified Support
Feb 07, 2013
Vodafone India Customer Care's response
Hello Gaurav,

Thank you for your time on the call. As conveyed, please email us the bank statement at vodafonecare.[protected]@vodafone.com for further assistance.

Regards,
Vodafone Customer Care.
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