[Resolved]  Bharti Airtel — Activation of 3G GPRS services without any intimation and monthly charges on my number

Address:

Bangalore, Karnataka

Dear Sirs, Greeting for the day!!! Thank you very much for giving us the hasselfree network and service to us. I have a long pending concern with the my another mobile number +[protected] which has not been resolved since Jun'13. I have been contacting Airtel customer service team [through e-mail & phone calls] but no solution and hence I'm approaching you for resolving the problem. Concern: 1. Activation of 3G GPRS service on my mobile number [protected] & rental charges - I have not given any request to activate the 3G GPRS service on my number. This was noticed only when i was looking at the month end bill. - Immediately i called up customer care and enquired about this but none of the person gave me the answer. The only answer i got is that the server is down and pls contact us later. - There is no usage of this service by me [usage timing = 00:00:00 Hrs] and charged monthly rentals on my number. - Since than i requested your team to stop the services on my number until the problem is resolved [after disconnection there will be no monthly rental charges, as confirmed by your customer care executive] - Every month i started getting one phone call from your airtel team regarding the payment and when i explain this concern, they never call me again. - Today i got the call from Legal dept. and for which i'm totally confused. My sincere request to settle down this issues are: 1. Kindly wave-off the additional charges that are being charged on my number [Monthly rental of 3G services] and will pay the remaining bill. 2. If above option cannot be done, than I'll make the payment of Rs 1600/- and give me discounts in coming month bills for the extra charged amount. 3. I would like to activate & retain the same number as[protected] Kindly look into the matter asap and awaiting for you to resolve the isse. Incase of any clarification or discussion, pls feel free to contact me on +91-[protected] or at [protected]@gmail.com, or [protected]@toyota-kirloskar.co.in Thanks & Regards [protected][protected][protected][protected][protected]- Mahantesh S B Email: [protected]@toyota-kirloskar.co.in Mobile: +[protected] ----- Forwarded by Mahantesh Bangari/TKM_IND on 12/04/2013 01:53 PM ----- From: Mahantesh Bangari/TKM_IND To: a_h.[protected]@in.airtel.com Cc: Mahantesh <[protected]@gmail.com> Date: 12/03/2013 02:56 PM Subject: [Urgent]: FINAL REMAINDER FOR YOUR AIRTEL MOBILE NO :-[protected] Dear Mr.Shankar, Thank you very much for your cooperation and support. Request you to go through my earlier mail communication dated 14th Nov'13 regarding payment for my number[protected]. I am expecting some help from you and till today received no reply. Today I have received a phone call from your legal Dept [Ms.Priya, phone number +[protected]] requesting for the payment. I have briefed her the entire story and she would check with your team and revert, but I hope it will be the same case like your people have done in the past. I have tried to reach Jackline - [protected] many times but not able to connect him. Request you to look into the matter asap since it is a long long pending issue. In case of any clarification pls feel free to contact undersigned. Thanks & Regards [protected][protected][protected][protected][protected]- Mahantesh S B Email: [protected]@toyota-kirloskar.co.in Mobile: +[protected] qReduce, Reuse & Recycle | P Go Green ----- Forwarded by Mahantesh Bangari/TKM_IND on 12/03/2013 02:43 PM ----- [protected] Forwarded message[protected] From: "Mahantesh" <[protected]@gmail.com> Date: Nov 14, 2013 4:05 PM Subject: Re: FINAL REMAINDER FOR YOUR AIRTEL MOBILE NO :-[protected] To: <a_h.[protected]@in.airtel.com> Cc: Dear Mr.Shankar. Thank you very much for your cooperation and support extended towards me. Regarding the payment issues i have been informing to all of your colleagues who will call me for the payment issue that Airtel have activated the 3G services on my mobile number without any information nor i have requested. I have been requesting your people to wave off the additional charges put in my number but till date no actions taken. Last week received a call from your legal team, i explained the entire story and she promised me that extra charges pertaining to 3G services will be waved off but till today she hasn't reverted. Request: 1. Pls wave off the additional charges and i will be paying only the monthly charges as per my call tariff plan 2. I want to retain and activate the same number. Trust the above matter is clear and if you need any clarification pls contact me on my mobile no [protected]. Trust this time you would help me out in resolving this long pending issue. Regards, Mahantesh S B +[protected] On Nov 13, 2013 9:40 AM, <Corporate.[protected]@in.airtel.com> wrote: NOTICE Dated: 12-NOV-2013 To, Mr./Ms. Mahantesh S BangariToyota Kirloskar Motor Pvt Ltd Mobile No: [protected] Account No: [protected] we do hereby issue you notice as follows: We state that we are Cellular Mobile Telephony Service provider in the city of Bangalore. We state that you had approached and requested us to provide you our cellular mobile phone facility. Relying upon your representation and assurance, we provided the said facility to you, with the clear understanding that you shall pay the bills on or before the due date. We state that you have availed the facility but, in breach of the aforesaid representation and promises made by you, you have failed and neglected to pay the amount of Rs. 1607.79 which is due and payable. We state that in spite of our repeated reminder and request to pay the aforesaid amount, you have failed and neglected to pay the said amount till date. We state that from the aforesaid, it is apparent that you have intentionally and deliberately not paid the said amount for the facility used by you. We state that as on 01-NOVEMBER-2013 a sum of Rs. 1607.79 due and payable by you. We state that believing your representations to be true, we acted upon in good faith and entrusted upon you with our cellular mobile phone facility, which you put into extensive use and accumulated the above outstanding amount. In the circumstances, we hereby call upon you to settle the amount amicably from the respective due date till the full & final payment, within 7 days from the date of receipt of this notice, failing which we shall be constrained to initiate appropriate legal proceedings against you in the Civil Court and/or in such other appropriate court/forum to institute legal proceedings against you for having utilized our cellular network and defaulting, entirely at your risk as to cost and consequences. We state that without prejudice to our rights, if you are willing to make the aforesaid payment, within the stipulated time, you are requested to contact Jackline - [protected] Please do not reply this mail, mark a mail to . a_h.[protected]@in.airtel.com Thank you, Bharti Airtel Ltd. This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. 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