Bharti Airtel Limited — full & final settlement request - best it world india private limited.

Address:	110070
Website:	www.airtel.in

TO,
BHARTI AIRTEL LIMITED
CIN NO. L74899DL1995PLC070609
Bharti Crescent 1, Nelson Mandela Road, Vasant Kunj, Phase II, New Delhi DL 110070 IN

We would like to bring your kind attention to the fact that Bharti Airtel Limited having Corporate Identification Number is (CIN) L74899DL1995PLC070609 and its registration number is 70609. Its Email address is compliance.officer(at)bharti.in and its registered address is Bharti Crescent 1, Nelson Mandela Road, Vasant Kunj, Phase II, New Delhi DL 110070 INDIA has failed to refund an amount of Rs. 7974/- within 60 days from the date of disconnection of our Corporate Broadband Services in the name of Best IT World India Private Limited, Guwahati, LogicalID/Circuit Id is :[protected]/BWOR-ILP-001, & our Customer Account No. 70616497 against our full and final settlement with Bharti Airtel Limited.

As per TRAI Guidelines all Telecom Operators are mandatorily required to REFUND any amount lying with themselves within 60 days of disconnection of services failing to which THEY HAVE TO PAY THE AMOUNT WITH AN INTEREST OF 10% p.a FOR THE ENTIRE DELAYED PERIOD OF REFUND. BUT IT HAS TAKEN BHARTI AIRTEL LIMITED FULL 719 DAYS (APPROXIMATELY 2 YEARS) TO REFUND OUR FINAL SETTLEMENT AMOUNT that too without any INTEREST for the delayed period as per TRAI Guidelines and rules. Bharti Airtel has not followed TRAI Guidelines and has been found in NEGLIGENT IN RENDERING SERVICES in our case.

So, we request you to take appropriate actions on this against Bharti Airtel Limited who has been found NEGLIGENT in rendering services to us which has caused huge problems/damages caused for our business including Financial Loss & Mental Harassment because of the delayed payment and non payment of Interest for the delayed refund. Our day to day business has been hampered due to allocation of human resources to make appropriate mails and follow ups for getting the refund from Bharti Airtel Limited.

We want Bharti Airtel Limited to compensate us with

1) The amount of Interest as per TRAI Guidelines for the delayed payment made to us which has taken nearly 2 years. and

2) Compensation due to problems/damages caused for our business including Financial Loss & Mental Harassment because of the delayed payment and non payment of Interest for the delayed refund. Our day to day business has been hampered due to allocation of human resources to make appropriate mails and follow ups for getting the refund from Bharti Airtel Limited.

Hope the concerned department will take appropriate actions on our urgent matter.

On 15/02/2018 11:09 PM, Asha Kanta Sharma wrote:

Dear Concerned Officials,

We would like to bring your kind attention to the fact that Bharti Airtel Limited having Corporate Identification Number is (CIN) L74899DL1995PLC070609 and its registration number is 70609. Its Email address is compliance.officer(at)bharti.in and its registered address is Bharti Crescent 1, Nelson Mandela Road, Vasant Kunj, Phase II, New Delhi DL 110070 INDIA has failed to refund an amount of Rs. 7974/- within 60 days from the date of disconnection of our Corporate Broadband Services in the name of Best IT World India Private Limited, Guwahati, LogicalID/Circuit Id is :[protected]/BWOR-ILP-001, & our Customer Account No. 70616497 against our full and final settlement with Bharti Airtel Limited.

As per TRAI Guidelines all Telecom Operators are mandatorily required to REFUND any amount lying with themselves within 60 days of disconnection of services failing to which THEY HAVE TO PAY THE AMOUNT WITH AN INTEREST OF 10% p.a FOR THE ENTIRE DELAYED PERIOD OF REFUND. BUT IT HAS TAKEN BHARTI AIRTEL LIMITED FULL 719 DAYS (APPROXIMATELY 2 YEARS) TO REFUND OUR FINAL SETTLEMENT AMOUNT that too without any INTEREST for the delayed period as per TRAI Guidelines and rules. Bharti Airtel has not followed TRAI Guidelines and has been found in NEGLIGENT IN RENDERING SERVICES in our case.

So, we request you to take appropriate actions on this against Bharti Airtel Limited who has been found NEGLIGENT in rendering services to us which has caused huge problems/damages caused for our business including Financial Loss & Mental Harassment because of the delayed payment and non payment of Interest for the delayed refund. Our day to day business has been hampered due to allocation of human resources to make appropriate mails and follow ups for getting the refund from Bharti Airtel Limited.

We want Bharti Airtel Limited to compensate us with

1) The amount of Interest as per TRAI Guidelines for the delayed payment made to us which has taken nearly 2 years. and

2) Compensation due to problems/damages caused for our business including Financial Loss & Mental Harassment because of the delayed payment and non payment of Interest for the delayed refund. Our day to day business has been hampered due to allocation of human resources to make appropriate mails and follow ups for getting the refund from Bharti Airtel Limited.

Hope the concerned department will take appropriate actions on our urgent matter.
On[protected]:48, Asha Kanta Sharma wrote:

Hi, Bharti Airtel Limited,

We would like to update you all that our problem is still not RESOLVED which is going to have 2 years now pertaining to REFUND of Rs. 7, 974/- against Full and Final Settlement of Account in regards to disconnection of our Corporate Broadband connection in the name of Best IT World (India) Private Limited, Guwahati, LogicalID/Circuit Id is :[protected]/BWOR-ILP-001, & our Customer Account No. 70616497.

We had mailed to several Bharti Airtel Officials several times and also had telephonic discussion mANY TIMEs but NO RESPONSE AND NO ACTION is taken at all which is going to complete 2 years now.

1. Are your people working on our issue in spite of mailing since last 2 years ?

2. What is the problem you people are facing in returning our money ?

3. Who is going to compensate us on Loss of Interest amount on those money which are still lying with Bharti Airtel Limited since last 2 years ?

4. Why your inefficient team is not able to resolve this issue and no manager from your team is ready to take accountability to fix it ?

5. Is Bharti Airtel Limited facing any scarcity of fund since last 2 years because of which it was/is not possible to return the money ?

Let us know your final decision on our refund request which will guide our future course of action in this regards.

-------- Forwarded Message --------
Subject: Re: Fwd: Fwd: Fwd: Re: Full & Final Settlement Request - Best IT World India Private Limited.
Date: Thu, 9 Feb 2017 17:29:30 +0530
From: Asha Kanta Sharma
Organization: Best IT World India Private Limited
To: [protected]@IN.AIRTEL.COM, iBALL Parakash Agarwal, data.[protected]@in.airtel.com, collection.[protected]@airtelworld.com, datasupport, [protected]@in.airtel.com, NESA1 DATASUPPORT, service.[protected]@airtelworld.com, [protected]@IN.AIRTEL.COM, NODALOFFICER.[protected]@IN.AIRTEL.COM

On[protected]:23, Asha Kanta Sharma wrote:

Dear Concerned s,

Requesting you to kindly settle our account and Refund Rs. 7, 974/-.

The connection is in the name of Best IT World (India) Private Limited, Guwahati, LogicalID/Circuit Id is :[protected]/BWOR-ILP-001, & our Customer Account No. 70616497.

IT HAS BEEN MORE THAN 2 YEARS ASKING FOR FULL AND FINAL SETTLEMENT OF OUR ACCOUNT.

-------- Forwarded Message --------
Subject: Fwd: Fwd: Re: Full & Final Settlement Request - Best IT World India Private Limited.
Date: Fri, 25 Mar 2016 20:10:41 +0530
From: Asha Kanta Sharma
Organization: Best IT World (India) Private Limited
To: [protected]@in.airtel.com, collection.[protected]@airtelworld.com, NESA1 DATASUPPORT, datasupport, data.[protected]@in.airtel.com, service.[protected]@airtelworld.com

Gentle Reminder...3

It has been more than 3 months still the refund is pending to be settled from your end...

Pls clear the same...

-------- Forwarded Message --------
Subject: Fwd: Re: Full & Final Settlement Request - Best IT World India Private Limited.
Date: Mon, 29 Feb 2016 12:25:47 +0530
From: Asha Kanta Sharma
Organization: Best IT World (India) Private Limited
To: [protected]@in.airtel.com, collection.[protected]@airtelworld.com
CC: Parakash Agarwal, Sorvesh Prakash, swapan.[protected]@iball.co.in

Gentle Reminder...2

It has been more than 2 months still the refund is pending to be settled from your end...

Pls get pending cleared on urgent basis. Thanks

-------- Forwarded Message --------
Subject: Re: Full & Final Settlement Request - Best IT World India Private Limited.
Date: Fri, 22 Jan 2016 12:11:13 +0530
From: Asha Kanta Sharma
Organization: Best IT World (India) Private Limited
To: collection.[protected]@airtelworld.com, Jitendra.[protected]@airtel.com, [protected]@in.airtel.com, Raja.[protected]@airtel.com, riaz.[protected]@airtel.com, a_kaushik.[protected]@airtel.com

Gentle Reminder...1

On 17-Dec-15 6:29 PM, Asha Kanta Sharma wrote:
Dear Concerned s,

Requesting you to kindly settle our account and Refund Rs. 7, 974/- in our below Axis Bank Account.

The connection is in the name of Best IT World (India) Private Limited, Guwahati, LogicalID/Circuit Id is :[protected]/BWOR-ILP-001, & our Customer Account No. 70616497.

Thanks

On 15-Dec-15 11:43 AM, Swapan wrote:

FYI



From: data.[protected]@in.airtel.com [mailto:data.[protected]@in.airtel.com]
Sent: Monday, December 14, 2015 8:39 PM
To: swapan.[protected]@iball.co.in
Subject: Bharti Airtel Invoice for Data Services



Namaste!



Please find attached your latest invoice for data services.



Do get in touch with your collection/account manager in order to acknowledge receipt of this invoice.



Appreciate your early settlement for the same.



Warm Regards,

Data Billing - Bharti Airtel Limited



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--
With Regards,
Mr. Asha Kanta Sharma (Ashok)
Senior Accounts Executive
Best IT World (India) Private Limited
1st Floor, L L Tower, Tarun Nagar, Main Road,
G.S. Road, Guwahati - 781005, Assam.
Mobile No. +[protected] / +[protected]
Official E-Mail:- asha.[protected]@iball.co.in
Personal E-Mail:- [protected]@yahoo.co.in

Disclaimer
The information contained in this email and any attachments transmitted
with it are confidential and/or privileged material and intended solely
for the use only to whom they are addressed. If you have received this email
in error, please notify the sender and delete it from the system. The email
may contain confidential and private information or information relating
to “Best IT World India Pvt Ltd.” Any unauthorized Distribution, or copying
of this communication and the attachments in any manner, is strictly prohibited
and actionable at law. We do not guarantee the security of any information transmitted
through email and are not liable for any interception, corruption or delays. Anyone
communicating with us by email accepts the risks of email communications and their
consequences.

--
With Regards,
Mr. Asha Kanta Sharma (Ashok)
Senior Accounts Executive
Best IT World (India) Private Limited
1st Floor, L L Tower, Tarun Nagar, Main Road,
G.S. Road, Guwahati - 781005, Assam.
Mobile No. +[protected] / +[protected]
Official E-Mail:- asha.[protected]@iball.co.in
Personal E-Mail:- [protected]@yahoo.co.in

Disclaimer
The information contained in this email and any attachments transmitted
with it are confidential and/or privileged material and intended solely
for the use only to whom they are addressed. If you have received this email
in error, please notify the sender and delete it from the system. The email
may contain confidential and private information or information relating
to “Best IT World India Pvt Ltd.” Any unauthorized Distribution, or copying
of this communication and the attachments in any manner, is strictly prohibited
and actionable at law. We do not guarantee the security of any information transmitted
through email and are not liable for any interception, corruption or delays. Anyone
communicating with us by email accepts the risks of email communications and their
consequences.

--
Mr. Asha Kanta Sharma
Senior Accounts Executive
L: Guwahati - Assam.
O: +[protected] M: +[protected]
W: WWW.iBall.co.in

Disclaimer
The information contained in this email and any attachments transmitted
with it are confidential and/or privileged material and intended solely
for the use only to whom they are addressed. If you have received this email
in error, please notify the sender and delete it from the system. The email
may contain confidential and private information or information relating
to “Best IT World India Pvt Ltd.” Any unauthorized Distribution, or copying
of this communication and the attachments in any manner, is strictly prohibited
and actionable at law. We do not guarantee the security of any information transmitted
through email and are not liable for any interception, corruption or delays. Anyone
communicating with us by email accepts the risks of email communications and their
consequences.

--
Mr. Asha Kanta Sharma
Accounts Executive
L: Guwahati - Assam.
O: +[protected] M: +[protected]
W: WWW.iBall.co.in

Disclaimer
The information contained in this email and any attachments transmitted
with it are confidential and/or privileged material and intended solely
for the use only to whom they are addressed. If you have received this email
in error, please notify the sender and delete it from the system. The email
may contain confidential and private information or information relating
to “Best IT World India Pvt Ltd.” Any unauthorized Distribution, or copying
of this communication and the attachments in any manner, is strictly prohibited
and actionable at law. We do not guarantee the security of any information transmitted
through email and are not liable for any interception, corruption or delays. Anyone
communicating with us by email accepts the risks of email communications and their
consequences.

--
Mr. Asha Kanta Sharma
Executive - Accounts & Finance
Best IT World India Private Limited
L: Guwahati - Assam
O: +[protected]
W: WWW.iBall.co.in
Email ID: asha.[protected]@iball.co.in

--
Mr. Asha Kanta Sharma
Executive - Accounts & Finance
Best IT World India Private Limited
L: Guwahati - Assam
O: +[protected]
W: WWW.iBall.co.in
Email ID: asha.[protected]@iball.co.in
--
Thanking You,
Mr. Asha Kanta Sharma
Executive - Accounts & Finance
Best IT World India Private Limited
L: Guwahati - Assam
O: +[protected]
W: WWW.iBall.co.in
Email ID: asha.[protected]@iball.co.in

--
Thanking You,
Mr. Asha Kanta Sharma
Senior Executive - Accounts & Finance
Best IT World India Private Limited
1st Floor, LL Tower, Tarun Nagar,
G. S. Road, Guwahati 781005, Assam
L: Guwahati - Assam
O: +[protected]
W: WWW.iBall.co.in
Email ID: asha.[protected]@iball.co.in

--
With Best Regards,
Mr. Asha Kanta Sharma
Senior Executive: Accounts and Finance
Best IT World India Private Limited
1st Floor, LL Tower, Tarun Nagar,
GS Road, Guwahati 781005, Assam, India
+[protected]
+[protected]

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