Bharti Airtel — ordered "ASUS WIFI ROUTER MODEM payment done, product not received

Address:

Balaghat, Madhya Pradesh

i have ordered "ASUS WIFI ROUTER MODEM" from airtel website (infibeam handles all airtel online product) on 16th Aug 2013, order no-511124(as i received), payment done,
but when i try to track my order it shows invalid order number and email adress
i also contacted customer care.but they not able to solve my problem they say give me full 13-14 digiti order id. And and they says your order is in frozen state.But i have received 511124 as order no in my confirm email.

SBI reference no is - CCA13HRBL900


THIS IS THE EMAIL I HAVE RECEIVED FOR PAYMENT CONFIRMATION AND ORDER PLACED ALMOST 2 MONTHS OVER STILL NOT RECEIVED MY MODEM OR REFUND


----- Forwarded Message -----
From: "[protected]@ccavenue.com" <[protected]@ccavenue.com>
To: [protected]@yahoo.co.in
Sent: Sunday, 18 August 2013 6:07 PM
Subject: Your Order No. 511124 from http://www.infibeam.com has Now been Updated as Successful by the Bank

Dear Customer,

Thank you for your order from http://www.infibeam.com

For your convenience, we have included a copy of your order below.
Please Note :-The charge will appear on your credit card/Account Statement as 'ccavenue.com/charge'

If you have a question about your order status, you can contact the seller directly by
e-mail at : [protected]@infibeam.net.

ORDER DETAILS:
Merchant Site URL : http://www.infibeam.com
Order Number: 511124 Order Received: Aug 16, 2013
Total Amount : INR (Indian Rupees) 2039.00
SBI BANK Account Holder:A Yadagiri
Billing Address : (As entered by the Customer)
Q No-B-2-139, HCL/MCP Township, Malanjkhand, Balagaht(District), Madhya Pradesh, 481116
Customer's Phone Number : [protected]
Customer's E-mail ID : [protected]@yahoo.co.in
Customer's IP Address : 223.230.243.30

Recipient's Name : A Yadagiri

Shipping Address :
Q No-B-2-139, HCL/MCP Township, Malanjkhand, Balagaht(District), Madhya Pradesh, 481116

Recipient's Phone Number :
[protected]

Special Instructions :

Regards,
CCAvenue Customer Service