[Resolved]  Bharti Airtel — Totally Unhappy with their service.

Address:

Bangalore, Karnataka

I've been an customer of Airtel for about 6 years now. I recently booked Xiaomi Redmi 1s from Flipkart and since this phone has 3g connectivity i was in need of a new sim card which can handle 3g frequencies. I got myself a 1gb 3g internet pack and guess what i get 5-10kbps speed. I go to their local Airtel store and they blame my brand new phone saying "its faulty". I was a fool to believe them inspite other Sim cards worked perfectly fine, i asked Flipkart for a replacement of the product as they've 30 day return policy. After i received the new phone i insert the sim card with a ray of hope that internet will work properly, this time its even worse, it won't even connect to the Internet. I go to their Main office in Bangalore, Talk to them and they've only one option "Change Sim Cards" I pay 50rs again for a new sim card hoping the issue will be resolved. To add up to my disappointment the story repeats. Their customer service people are rude. All i told them was" I used Docomo for 3g and it worked perfectly fine but Airtel isn't, what might be the problem?" I don't understand how this is comparing the two service providers. And i clearly told them i Use Mi Redmi 1s and i receive the settings for Mi3. I'm not sure if they've the same settings. I've the scrrenshots of every message i've recevied and all the sim cards. In the picture i've attached you can see that internet is not connected even though Data connection is enabled. I'm hoping this issue can be resolved ASAP.