[Resolved]  Bigbasket.com — regarding services

Address:	Mumbai City, Maharashtra, 400011
Website:	www.bigbasket.com

Dear officer,

I would like to raise my voice against big basket, i have placed around 10 orders last six months. They have not delivered the order on time. I have always paid them before the order - online payment. While ordering they shows the next available slots. I have choose those options and paid them the reason i have choose the option is i need those items on that particular date and time.
Now unfortunately they have never delivered this items on that particular time slot. They never call or sms about this status, i have waited waited long and call them to ask about the order. When i called them they have ready made answers - kindly wait for some more time or order is on the way. After sometimes i called again why still not delivered - they will put on hold for 10-15 minutes and say deliver person is not answering the call or unreachable. They will cancel this order and place new order after 3-4 days.
Now each time they change the price of the order and charge customer extra amount for the same.
Date of incident[protected]
Register email - [protected]@gmail.com
Already raised complain to them but all managers are busy; no manager has spoke to me.
Resolution should be : order should deliver on desire time if not refund all amount to the bank account or paytm, they have their own money in wallet. They sent amount in the wallet not paytm.
Recent order number - #mmvo[protected]Canceled one)
New order number - #emro[protected]
Order amount - rs.1406