Blue Dart Express — Blue Dart delivered credit card to unknown person without checking ID proof

Address:	Vadodara, Gujarat, 390012
Website:	www.bluedart.com

I had applied for American Express Credit Card two weeks back. The card issuing company had couriered the card through Bluedart courier facility on 28/12/2016 with AWB No. [protected]. The consignment was arrived to my hometown Vadodara, Gujarat on 29/12/2016. As per the tracking details, it was supposed to get delivered to me on the same day or next business day i.e latest by 30/12/2016. As per the tracking details, the consignment had been delivered to some unknown person named "Jatdep" on 30/12/2016 and I am still waiting for the consignment to be delivered to me. So the complaint is,
1) Without checking ID proof, how did BlueDart executive had delivered the credit card to unknown person. This can lead to mishandling of my credit card which is a serious legal issue.
2) I had Called customer care regarding this issue 2-3 times, their response was, there is a possibility of status wrongly updated on tracking site meaning the tracking details BlueDart provides is non-trustable.
3) The local BlueDart office at my hometown is also not responding on phone +[protected]

I want the resolution of this issue at the earliest as this behavior shows the carelessness of the well known company.