BookMyOffer.com / Saturday Sunday Media Internet Complaints & Reviews

I am shubham rakesh. I bought a power bank from book my offer which is not working. I buy it today. It is all new. Plz exchange it, i want good power bank which work properly. I ordered it on september 2 2016 and i got it on september 6 2016 via ecom on my proper address : near v2 retail, srk mini mall, chhapra, bihar, india.
Order no-[protected]
Product name - samsung 1680 mah power bank
Sku - bks_310816_sa m16800
It is my humble request, kindly solve my problem immediately. I am your regular costumer. My contact number is +91 [protected] and +91 [protected]. My email address is ms. [protected]@gmail.com

I ordered a samsung powerbank 16800 mah
iwant to cancel my order
my order no. is [protected]

From: [protected]@hotmail.com
To: [protected]@bookmyoffer.com
Subject: fw: defective order [protected]
Date: tue, 6 sep 2016 10:15:33 +0000

Invalid reason
I had shared the pictures of the broken order. you can check the attachments.
On asking you people are telling me that your case is closed.
Now will will file a case in consumer court and share this mail on social media.
You people are sending broken articles to the clients and fooling them.

Now i will close your case.

From: [protected]@bookmyoffer.com
To: [protected]@hotmail.com
Subject: re: defective order [protected]
Date: tue, 6 sep 2016 08:55:30 +0000

Dear sir,
Greetings of the day!

We would like to inform you that we had forwarded your order id for the replacement to our concern team and unfortunately your replacement has been not approved due to invalid reason so your product cannot be replaced. from our side your case has been closed.

Thanks and regard's
Bookmyoffer.com
Care team

How would you rate my reply?
Great okay not good
—
Prateek kumar
[protected]@bookmyoffer.com
{#hs:[protected]#}
On tue, sep 6, 2016 at 8:44 am utc, neeraj shaggy wrote:
Its been more than a week and i am waiting for replacement.

Regards
Neeraj

On sat, aug 27, 2016 at 6:08 am utc, bookmyoffer care wrote:
Dear sir/madam

Greeting of the day!!!

We really apologize for the inconvenience caused to you. kindly send us the snapshot of the product.

Thanks and regard's
Bookmyoffer.com
Care team
—
Prateek kumar
[protected]@bookmyoffer.com

On fri, aug 26, 2016 at 5:10 am utc, bookmyoffer care wrote:
Dear sir/madam

Greeting of the day!!!

We really apologize for the inconvenience caused to you. we'll replace your product. it will take 7-10 working days for whole process.

Thanks and regard's
Bookmyoffer.com
Care team
—
Prateek kumar
[protected]@bookmyoffer.com

On thu, aug 25, 2016 at 6:37 am utc, neeraj shaggy wrote:
Check the attachment sent you in previous mail

On thu, aug 25, 2016 at 6:35 am utc, neeraj shaggy wrote:
Check the attachment.
Ent you in previous mail.

Refference number [protected]

I ordered samsung 16800 mah power bank and got a fraudulent power bank with not even one time 30% charging capacity of 2600mah mobile. Fealing cheated. That product is a fraud. Requesting return immediately. Company coustomer care numbers are not responding calls. Bookmyoffer.com is giving fake brands and product with uncertified oem.

I had order and combo of sony power bank and jbl headphone but sorry to say that i got duplicate product and they r damage and i'm not able to connect to ur costumer care. My order number is [protected]

I ordered for a samsung/mi 20800mah powerbank with samsung 64gb memory card order no.- [protected]
But i get a 25000mah samsung "used and fully defective" powerbank it works only 2-3min after full charging and i didn't get any memory card.

I had a very long discussion in email with costumer care of this site but they did nothing.
I am writing all the replies that i got from there then it will easy to understand the case (And attaching pic of product and emails thread)

Mail -1 (23th august 2016)
Dear bookmyoffer team,
I ordered for a samsung/mi 20800mah powerbank with samsung 64gb memory card order no.- [protected]
But i get a 25000mah samsung "used and fully defective" powerbank it works only 2-3min after full charging. So i want to replace it or get refunded asap.

Reply-1
Greetings!
We got your help request! One of our agents will respond to you as soon as possible.
To process in a smooth way kindly share the following details:-
1. Image of the product.
2. Order no.
3. Issue that you are facing.

My-2
Thanks for your immediate reply, i'm attaching image of product and order no.
Order no.- [protected]
Problem - as i mentioned in earlier mail
Image attached

R-2
When did you received this product?

M-3
I received it on 23th august (Same day i mailed).
And please tell me asap that what to do with this or process of refund/replacement.

R-3
We apologize for the inconvenience caused to you. As this is a tested product and passed from several quality checks. You have to charge the power bank around 8-10 hours at 1st time.

M-4
I charged it for 12 hour then it shows full charged but again in 2-3 min of mobile charging it shows low power and turn off.

R-4
We apologize for the inconvenience caused to you. As per our company policy there is no warranty no guarantee. We can offer 50% bmo point you can use these points on your next purchasing.

M-5
But it's not about warranty/guarantee when you delivering a used defective/damage item. It's like you can deliver anything you want, regardless of what people order. Can you send me the your company's policy link, where they write that they can deliver 25000mah
Samsung "used and fully defective" powerbank "only" instead of samsung/mi 20800mah powerbank with "samsung 64gb memory card" (Where is that memory card). But i will forget about memory card if got "working" 25000mah samsung power bank but this much money i can't just let go for a rubbish.
And now you are offering 50% bmo points for next purchasing, so tell what i need to order if want a samsung/mi 20800mah powerbank.
And who will take risk to purchase again from there.
Ps: so please think about it again, may be package mislabeled or something.

R-5
We really apologize for the inconvenience caused to you. How much back-up you are getting with power bank after charging 8-10 hours and i am going share a link with you kindly have a look on that http://www.bookmyoffer.com/payments_and_returns

M-6
After you said, i again charged it for 15-16 hour but again 2% charging of mobile, it's gone.
And as per your policy first three point of your policy make me eligible for return/replacement screenshot attached.
1. Yes defective
2. Yes physically damaged because it has scratches and it used before.
3. Yes product is different from description on the website, i ordered samsung/mi 20800mah powerbank with "samsung 64gb memory card" but what i got is 25000mah samsung "used and fully defective" powerbank. (Not only different even less because i didn't got memory card.)

R-6
That means your product is working from my side your case has been closed.

M-7 (2th september 2016)
2% charging and it's gone. Here it's gone means discharged, means powerbank backup is for 3-4 min. Is that means it's working?.
And you naver mention about memory card what about that?
How can you close the case.

Today (05-sep-2016, 10:42 pm)
I got autogenrated mail of shipping confirmation.

It will be very helpful if you can help.

Please cancel my order as the delivery charges are too high. My order no. [protected]. The delivery charges about ₹995 which is very high charge for delivery. I ordered a samsung power bank which had delivery charge of about ₹200 and ₹50 for cod which was fine but when i ordered a bluetooth smart watch which is in the category of electronic, the delivery charges were too high. So please cancel my order.
Thank you

It is a duplicate product not of samsung brand.
No manual of how to use it of samsung power bank is provided.
Not able to charge even a one single mobile handset.
Ordered for 16800 mah power bank but on product received it is mentioned that it is of 25000 mah still its a total waste.
It appears to be duplicate and not of original samsung brand.

Order : [protected]

yesterday i have received this order.when i opend this package "Samsung Power bank 16800 mAh with LED light Just Rs 199 Only", net amount rs 448/-, this product totaly broken and demageged.Its not working.I want to retrun and refund my rs. as soon as possible.why r u sell fake and low quality product which is not working nd dameged ?

you the company think that my money is cheap to brought your low quality product??

Dear team

I received duplicate memory card so i need replacement form your side. Please do the needful from your side because i believe your company so i think i never got any fake from your side please once i remember you kindly do the needful.

This parcel only i received default

Thanking and regards
Manu
Chitradurga - 577501
Karnataka
India

The picture shpw on that time when i booked shoes is looking good and now that shoe u send me change now and shoe was damage i will complaint u return my money back your complaint number u given no book on online that u people in your company not pic my cal.

I just ordered the Samsung power bank few mins ago but after seeing the reviews and complaints against it i just decided to cancel it.I don't want to waste my money on this .order no - [protected]. Kindly dont despatch your product . Please cancel my order

I want to cancel the power bank because the review of the power bank is no good and there are many complaints regarding the charging of the power bank that is why i am not taking this kind of the power bank this power bank has many issues to the people that is the power bank is also getting heated many a times because of the continous use of the power bank my order no is [protected]

Hello Actually I orderd a Samsung new power bank capacity of 20800 mah.insted I got old and damaged on friday[protected] power bank worth of 749 rupees including shipping transport. I need to buy a reconnect 5000 mah so kindly refund my money back as soon as possible to the address warangal deshaipet Hno:22-1-374 mobile: [protected] telangana near c.s.I church pin:506006

Hi,

I am Sucharita and I ordered a Samsung Powerbank and received a damaged one. They called me after complained in this Consumer Complaints and they were asking my Debit card Number and I said I will not tell them instead I asked them to refund my amount to my bank account through netbanking or cheque but they were asking my Card Number and personal details of my debit card. so please help me and I want my refund amount through netbanking or cheque.

please do the needful..

Thanks&Regards,
Sucharita
[protected]

I ordered a Sony headphones from this online site. But the shipping is done of a different product, they shipped headphones of 'beats'. I emailed them but the reply that came from their side is 'the product is not damaged, hence the case is closed from our side'. What should I do now. Then delivered headphones are of bad quality, seems like it has been used and then shipped.

Respected Sir,
I had ordered a Samsung 16000 mAh powerbank from bookmyoffer.com but they sent me a damaged and really outdated product and it is not even working from start. I mailed them the issue but they say that they don't think the product is damaged and there is no type of warranty or guarantee against the product but the product isn't working from the first day itself. Please help me get my refund from this fraud company which show wrong photos while selling the items and then send fake products. Thank you.

Dear Sir,
I had purchased power bank last week online.. Ref no is [protected]. The product what I received is third class. only packing is good. It's not like original power bank from Samsung. Even connector given by them is from MI company. That also looks so cheap & duplicate Product. now I am trying to call centre number it will get disconnected without transferring to exec.
Worst I expect from them is replace or refund my money back.
Need someone to help to refund my amount. &Take strict action against book my offer.com

Thanks & Regards,
Chandra Shekar
[protected].

Brought Samsung 25000 mah power bank through bookmyorder on 29 august 2016, this is a wrist and very old product, not charging mobile, led light is continue lighting, whole scratched. I want to return & refund the product immediately. My order no is [protected] mob no.
[protected], email ID [protected]@gmail.com

I just ordered samsung power bank 25000mah with jbl earphones. but after seeing the reviews and complaints against the company it i dont want to buy it so plz cancel my order at my given adress as it is low quality product and i dont want to waste my money on this .order no [protected]. And they gave me a fake customer care no. Kindly dont despatch the product . Thank u