| Address: 122002 |
| Website: www.bookmyoffer.com |
Hi, this is mahesh. I have booked a bag in bookmyoffer.com on 3rd sept 2016 bearing order num: [protected] and it has delivered on 10 sept 2016 and i paid money through cash on delivery. And after opening the seal i have checked the bag, and i found that the bag is not original product, and found a defect. So then i mailed the customer care ( [protected]@bookmyoffer.com ) regarding the defect i have found, on the same day itself. Then they replied me to send the photograph of defect and asked me to explain me briefly about the problem i was facing with that product. And then i have sent a mail including the photo of defect and about the quality of the product. And then i didnt get any reply from the customer care, so i called the customer care on the num [protected] on the next day and talked with them about the product, then they told me to wait for 48hrs and you will get responce mail from them. I waited but i didnt get any reply from them, i have lost my patience and again i have mailed them about my problem. After then i have got a mail from them as such " the product has no warranty/guarantee ". But i was not bothering about the guarantee and warranty, the main thing i want is the original product with a good quality and the product they sent me is already defected. Even though they didnt mention that it has no warranty or guarantee in site. All that i want is my money back because i dont hope that they would good quality product in future, they might send same product again and they can make my time waste. So please kindly help me, i want justice.
"""The defect i found is the teared plastic buckle"""
Oct 25, 2016
Complaint marked as Resolved
BookMyOffer.com / Saturday Sunday Media Internet customer support has been notified about the posted complaint.
Verified Support
Sep 24, 2016
BookMyOffer.com / Saturday Sunday Media Internet Customer Care's response "Dear Customer,
We apologies for the inconvenience.We share your details to Customer support team. They will contact you soon. We will make all efforts to meet and exceed your expectations.
Thanks"
It is not at all done. This website is such a cheat. Help me out please.
I WANT MY MONEY BACK FROM THEM.