Cars24 Complaints & Reviews

Even after telling them more than a million times that I do not have a car to sell, I am getting calls everyday from their agents

Crs24 is a complete fraud company... Never believe any word of any employees of this company.

I took my four year old maruti swift to cars24 in delhi. They kept the car and said they will evaluate the car and tell me he price at which they will buy the next day. When i went there the next day, they told me the car has gone to their head office in gurugram and they will tell me the purchase price very soon. It has been 80 days since they have taken my car and not returning my car and not giving me any money. They are just making me run from pillar to post. It a fraud company... Never go to cars24

Once bitten, twice shy...but twice bitten by Cars24. I bought a used car from them, a Skoda Superb 1.8TSi Automatic. They keep boasting about 144 point check which is pure humbug. They gave 5 stars to AC of the car; turns out the AC doesnt even switch on. I said I will fix it at my cost since I liked the car. Turns out sensors and electronics, which Cars24 had rated 5 stars needed replacement. I had to foot a ₹27, 000/- bill for the AC and ₹28, 500/- for the sensors. After all this, I was restless and I sold the car. It doesn't stop here. When I was searching for my next car, I found their prices reasonable. So I expressed interest in them, they reached out to me. I told him to set up a meeting with 2 of the car sellers.He said yes. I confirmed with him before leaving home and he asked me to come to Kharghar. After I sat in the rickshaw and travelling 4km, he said that the car is in Panvel. After I reached Kharghar, he said the owner cannot meet today and the other car is unavailable. I was left on the roads during lockdown. This is their service.

Cars24 is a Fraud Company. Cars24 ek number ki Chor Company hai.

Cars24 ek number ki Chor company hai. Yeh Fraud company hai, logo ka paisa lekar bhagti hai yeh company. Token Money Rs 20, 000 vapis nahi karti yeh FRAUD company.

Inse car kabhi bhi mat kharide and na hi inko apni car beche. Yeh aapko loot lenge.

Bcos they finance car at 26% rate of interest, and they will say 12-13% before submitting the token money.

But on submission of token money of Rs 20, 000 they will say that car will be finance at 26% rate of interest. They are befooling people and looting their money. After that they will not refund your money.

It has been more than 1 month that they have not refund my money of Rs 20, 000 . Ab yeh call nahi pick kar rahe meri and na hi refund kar rahe hai money.

Attach is the payment proof i made to them of Rs 20, 000.

Ek number ki Chor company hai Cars24. Kabhi bhi car mat kharidna inse and na hi sale karna agar nuksan nahi chahte ho apna toh.

I purchased a car through cars24 in delhi on 9th oct. 2019. (Dl2cav5533). I made the full payment including the brokerage i and fee for noc as i live in chandigarh.
After about 3 weeks i was told that a challan is pending from seller side (Which should have been known to the cars24 team earlier) which led to delay in noc and later on i paid rs.1100 for a pending challan along with the challan amount of rs. 100.
Now after 3 weeks of paying the amount of challan, i still haven't received the copy of challan paid and no one has communicated to me regarding the status of noc.
Moreover the guy who was there from cars24 for this deal (Mr. Gaurav jha) is not responding.
This is very unprofessional from your team and just because of these delays i am not able to drive my car regularly as the car insurance will be transferred only when i get the new registration for the car.
I request you to look into this matter and i resolve it asap.

I am a person who was trying to sell my innova car through your cars24 app and got an appointment at edachira, kochi, kerala yesterday morning with the registered number [protected] and after reaching your office 25kms away from my residence the executive attented to my sale details is telling not to sell or evaluate in cars24 as you will not get the cost anything nearby my expectation and asked us to leave this is my first time experience from any company

To,
Cars24 team,

It has been more than a week that i sold my honda brio mh 02 cw 7910 to your borivali west branch mumbai. The registered no. Is 99695*

It was the most painful and unprofessional experience i have had till date. I have sold cars before but unfortunately this time i tried selling it through cars24.

My car was picked up before 12 noon on 10th august 2019. The payment was promised to be credited in 36 hours and according to your contract 3-4 days. After a week i haven't received my payment.
I tried calling mr. Asif from borivali w branch who was my contact person. He doesn't answer to my calls or messages. Thereafter i tried calling the customer care since past 4 days. They tell me they have registered my complaint and then they don't do anything about it. When i ask them about how they can satisfy my concern they say they can just register my complaint.

I also complained about not getting any answer from mr. Asif, after repeated complains also i haven't got a single call back or any answer to my queries. I have simply requested a neft screenshot showing that my payment is processed. I have received that also.

I have saved all the messages and call recordings for further action against your company. It has been the most disappointing experience ever. I will urge to my friends and family not to use your services.

I request you to reply to my email and also with the status of my payment. There has been a undue delay from your side. I also request to have my vehicle back incase you are unable to keep up with your contract.

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Adv. Aishwarya joshi

I've sold my car to cars24 sira road tumkur branch on 02/05/2019. On the same day after all the documentation process and agreeing for instant payment option they credited 1000rs to my account in the evening and told me i'll be getting the remaining balance amount by tomorrow but tomorrow when i speak to concern person at the branch they told me i'll be getting the remaining balance amount within 48hours, but it's already 5 days but they are not responding and now they are telling me that their dealer has backed off from buying my car and they tell me to refund the amount of 1000 they had credited to my account and take the car, i have even raised a complaint on there customer care number twice but they only issue a ticket (Ticket no:105806) and tell me our team will resolve the issue but till date no one has even respond or contacted me on the issue, it is your companys issue so you can not fraud customers in broad day light, im going to file a case in consumer court

Cars24,
Cars24 one guy calling on my number he said are u looking to sell any car after that they offering to book an appointment for free but i said im not a rc owner of that car he said your car will be sale in cars24 and he booked my appointment then i visited at cars24 for branch and i just waste 4-5 hour of my day then i call that person he said i will not connect to cars24 branch that time i shock end i thing what kind of company car24 all the process is fake and they offered me worst price... After that they said their is no require of owner signature... I worst company really dont book any appointment..

Rubbish company. Especially Lajpat Nagar New Delhi branch. They will entice you with a good price and there starts the game. No RC transfer, no payments coming in. I sold my car 8 months ago. They transferred 5000 as token, another 25 as second instalment, about 2 in the next and then the true colours. They kept holding the balance payment on some pretext. DO NOT GO TO THEM. TRUST ANYONE WHO MAKES PAYMENT IN ONE GO.

I'm disgusted with this so called brainless and brain-dead cars24 company people who couldn't stop sending sms to my mobile even after repeated correspondence and verbal communication through phone to their so called customer service, every time i call them up the answer which i got was
"we regret for inconvenience caused and would take up the issue on priority basis and have raised a complaint in this regard to the concerned department and will not receive further communications" but the same thing continues the next day itself.
I don't know is it rocket science for these people to stop sending the sms? Are u r people and company so incompetent to address petty issues?
If you cannot stop sms even after 2 years of communication, what sort of transactions we can expect from you?
Hope this time at least it hasn't fallen on deaf ears, and serious action is taken to protect the consumers right.

With regrets not regards
Ravikiran b m