Cars24 Complaints & Reviews

My name is sanjay sharma and i have just subscribed to the premium package of cars24 after a pop up stated that since i had rejected the last offer i received on a free listing was refused by me
this subscription was supposed to give ma an all india listing and a better price.
my car is not yet listed for the auction and now i am supposed to be a pro seller.
also your executive Avishek Sarkar spoke to me very rudely today....

I sold my car through Cars24 approximately three months ago, but the vehicle is still showing under my name in the RC records.

The vehicle has also been parked in a No Parking area multiple times, and I am receiving calls from the police regarding these violations. Since the RC transfer has still not been completed even after three months, this is causing unnecessary inconvenience and potential legal issues for me.
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Dear Cars24 Customer Support / Escalation Team,
I am writing to formally escalate my complaint regarding the unjustified withholding of my payment against the sale of my vehicle.
Vehicle Registration Number: HR26CW7453
Appointment ID: [protected]
At the time of sale, Cars24 withheld approximately:
₹20, 000 towards hypothecation/NOC.
₹45, 500 towards pending challans.
I have already fulfilled...

My experience with Cars24 has been extremely disappointing and frustrating. I feel completely cheated. Despite promising me a sale price of ₹80, 000, they paid me less than the agreed amount without honoring their commitment. This has severely eroded my trust in the company and its business practices. I expected transparency and integrity, but instead I was left feeling misled and unfairly treated. Based on my experience, I would never...

I bought Ford Figo vehicle from cars24, Bachupally Hub, Hyderabad, Telangana. Before buying the vehicle, I did inform the issues observed and requested cars24 team (Charan, Bachupally Sales Manager) to have a thorough check.
After the car is delivered, I noticed many sever performance issues and now I do not want to keep the car and return it back. But due to their policies (RC transfer reduces 15% of invoice value upon return, once...

I cannot order my HSRP number plate for my car

I cannot download the digital RC

PUC requires otp as well

MH12PH4270...

When buying a car from Cars24 in Pune, you get a hefty charge of Rs. 10, 000 as transfer charges.

I have paid the charge because I felt the transfer will be hassle free, to my dismay, the car has been transferred but my mobile number has not been updated at the Pune RTO

This is when I realized this a scheme to extort more money from the buyer of the car.

On contacting Cars24 support, each ticket...

I sold my car through cars 24 that amount was paid for display the car in cars24 app.
That executive said that amount was refundable. But not not returning since onend half month over....

I have Purchased a Car from Cars24 on 7th August, Generally company claimed to handover the transfered RC copy in 30-45 Days. But now it is more than 75 Days and company has not giving any specific delay reason or clear update.

Generally RTO takes only 3-4 working days for RC transfer and physical RC handover. I have paid around 8000 for this process to Cars24.

I am unable to process fasttag and have to pay...

I sold my car to Cars24 on July 7, 2024, and have been trying to get the ownership transfer completed ever since. Despite repeatedly contacting their support team via emails and raising multiple tickets, I’ve received no concrete response or update on the matter. Each time I call their toll-free number[protected], I have to explain my issue from scratch, only to be told that the team is "working on it" and that they will highlight...

On 26th August I booked Round Trip from my Home Maratnon Galaxy II Mulund west to ICAR-Central Institute Of Fisheries Panch Marg off Yari Road Versova Andheri west from 4.00 PM for seven Hrs 11.00PM
ID number of driver 8Y0806G5 cell Number [protected]
Driver did not show up till 5.00 PM ; his mobilr tracking was showing still far away. I had an urgent engagement. I was forced to cancell the trip and use UBER, which costed...

Hope this message finds you well.

Three years ago, we sold our old vehicle to Cars24 ([protected]@cars24help.zendesk.com) under App ID: [protected] and Customer Ref. No.: [protected]. Unfortunately, Cars24 has not completed the transfer of ownership to their name. Recently, when we attempted to register our new Tata Nexon at the RTO, we were informed that the old vehicle is still listed under our name. Despite providing the RTO with all relevant invoices and documentation proving the sale, they refused to accept them and demanded an additional 2% tax.

We have contacted Cars24 multiple times regarding reimbursement for these additional taxes through request number: 1543930. However, Cars24 has been negligent in their response and has not addressed this issue.

We kindly request that you take appropriate action against Cars24 and facilitate the reimbursement of approximately 30, 000 INR (thirty thousand rupees), which includes travel expenses incurred while following up with Cars24 offices.

Thank you for your attention to this matter.

Regards,

Rama Krishna Rao

[protected]

Dear Sir/ma'am,

I was contacted by Cars24 on last Tuesday i.e. 29th August 2023.

Cars24 executive informed that there is a deal for INR 4 Lacs although it was mentioned as INR 3.85 lacs in this chat.

As per Cars24 policy, PAN Aadhar and cancelled cheques were shared for closure of the deal at INR 4 lacs.

Attaching whatsapp chat for ready reference, please.

I have raised my concern over customer care too.

Please help me in this regard.

Cars24 is not providing my registration certificate i have bought car on 08 August 2022 . They are just giving me excuse and extended date every time. When i bought my car they have promised me that the Car loan will be on reducing rate of interest. But now they are deducting my amount on fixed rate basis. When ever i call their customer support they are giving only one line they have excelated my issue but i am not getting any proper response. Please help me to resolve these issues with Cars24

CARS24 bought our car belonging to my wife (Monami Ghosh) on 28th Dec 2021 but RC is still not transferred

I purchased Honda CITY from your website and got it delivered from Lucknow Ansal Branch. the date of purchase was 17th June 2022. and according to companies policies the estimated Time for transfer of RC takes 75 days. however it has been more than 4 months and no action has been taken on this and the transfer is still pending.

however I made several queries and raise complaints and even time different excuse we made, sometimes seller party is not ready for peshi sometimes blaming the LKO RTO authority and now I got the mail that due to festivals their is the delay in work.

Car No: TN14 R4295
Appt ID: [protected]
Car sold Invoice No: PS[protected]
Customer Ref. No. : [protected]

I sold my company car - Nokia Solutions Pvt Ltd, CLV (company lease vehicle) to Cars24 during Oct 2021. Its been now 9 months and still the RC transferred not done by Cars24.

Nokia Solution Pvt Ltd blocked my salary as RC transfer is not done in the provided grace period. I was not able to run my day today life and I have to pay my EMIs to. Nokia Solution Pvt Ltd recommend me to reach Cars24 and solve this issue ASAP; They are not ready to wait any more to have car in Nokia name and added that Cars24 Seller Protection Policy can't be used under Indian Motor Vehicle Act

I reached cars24 helpline to resolve this problem ASAP but then I am getting copy / paste message via email saying "we are working on RC Transfer" and its been more than 200 days and I don't see any update from them other than above message.

I am requesting Cars24 to do RC Transfer to new owner or transfer to there name so that I can get my salary from my company Nokia Solution Pvt Ltd.

I sold my company car - Nokia Solutions Pvt Ltd, CLV (company lease vehicle) to Cars24 during Oct 2021. Its been now 9 months and still the RC transferred not done by Cars24.

Nokia Solution Pvt Ltd blocked my salary as RC transfer is not done in the provided grace period. I was not able to run my day today life and I have to pay my EMIs to. Nokia Solution Pvt Ltd recommend me to reach Cars24 and solve this issue ASAP; They are not ready to wait any more to have car in Nokia name and added that Cars24 Seller Protection Policy can't be used under Indian Motor Vehicle Act

I reached cars24 helpline to resolve this problem ASAP but then I am getting copy / paste message via email saying "we are working on RC Transfer" and its been more than 200 days and I don't see any update from them other than above message.

I am requesting Cars24 to do RC Transfer to new owner or transfer to there name so that I can get my salary from my company Nokia Solution Pvt Ltd.

I have sold my renault duster having numbber AP29AY3999 to Cars24 in Telangana. Cars24 have sold the same to a person lived in Andhra pradesh and RC got transferred in his name in AP RTO. But in TS RTO car is still appearing in my name.

Informed the same to Cars24 customer care, but they said their job is over, RC got transferred. They are not bother about my issue.

I m a car dealer, I bought cars from cars24, they lost 2 cars rc which I bought by them after struggle of months they paid compensation of rs 8500 for 1 car. I applied for DRC Rto office had sent it to registered owner addres now he is not interested to give me DRC and cars24 says we compensate you by amount now we r not responsible for that and second one is till pending now cars24 giving me 2500 for 2nd car DRC how it's possible to make DRC in 2500.

Dealer paid full amount of cars in advance after that suffring from months

All fault and mistake made by cars24 papers lost by them not by dealer then why should dealer suffers for that

I don't have booked any car, I don't want to sell my car, everyday I got 3, 4 calls from cars24 from other locations please I don't want unwanted calls. My mobile number is [protected].

CARS24 representatives have been calling me incessantly every day, 4-5 times a day disturbing me during random times. They even call me on weekends even on Sunday evenings.

I have informed them many times that I am not interested in selling any vehicle but I am being harassed by them.

Please help in stopping this nuisance from CARS24.

I sold my car through Cars24 GURUGRAM on 17/2/22and they withheld Rs 10000/-towards party peshi to be released within 2 months or after party peshi whichever is earlier.
They also deducted Rs 5600/- towards Pending chalaans.
Before selling my car I also checked all pending challans against my vehicle but as per my record no chalaans were due, and when I asked for copies of paid chaalans they did not provided any, despite repeated reminders.
I regularly receive reminders for party peshi at RTO Ghaziabad and as per their message I went all the way to Ghaziabad about 70 Km from my residence but no one was there for party peshi.

Repeated and regular follow-up has yielded no results hence this complaint so that any one dealing with them should be careful in advance!

D K Sharma
A3 202 Emerald Bay Sec 104
Gurugram.

Ph No [protected]

I sent the refund payment request on the mail id of 24 January 2022 [protected]@cars24, com till date no action has been taken by you
Ravi kumar
Mail I'd [protected]@gmail.com
Contact no
[protected]
[protected]

I recently bought Honda Jazz from Cars 24. They sold me a defective car the engine check light came right next day after delivery. I raised ticket with car they picked up car for repair kept car with them for almost week. looks like they gutted catalytic convertor within this 5 day period and delivered it back late in the evening with engine check light still on. I raised Issue again and got checked car from my end to identify issue with exhaust system based on service center suggestion and cars24 sales advisor I raised repair request cars24 reimbursed part amount I got it repaired at honda service center and engine check light came back again after driving 15- 20 km. Honda diagnosed issue again and this time they found that catalytic convertor is gutted due to which engine check light. This time I got bill of 65k from honda to replace cat. I raised repair ticket with cars24 again this time picked up car from honda service center and got it to their workshop to diagnose issue and confirm weather they fix this problem or not depending on if cat covered under warranty. I have been requesting them to replace car since its having issue right from day one and also rc transfer not completed yet. But cars24 is saying its not possible and suggesting sell car to cars24. I bought car for safety and comfort of my family but having terrible experience with these guys. Cars24 please take your car and refund my money

I bought honda jazz for my wife from cars24 on 19th Nov. The very next day engine check light . I raised repair request with cars24 on 21st Nov. Cars was picked on 22nd Nov and after several followup it was returned late in evening with issue not resolved. So next day I got car checked at authorized service center and they said it's issue with o2 sensor. Cars24 reimbursed partial amount and I decided to pay remaing from my own pocket to replace at honda service center. After sensor was replaced check light came again honda diagnosed and identified that catalytic convertor is tampered the whole honey comb is missing and send me an estimate of 63k . I raised issue with cars24 to return car since its having issue right from day one. But they are making excuses for repair pickup and return not possible since it outside of 7 day trial. How can a trial period not considered if issue was identified on day one and never resolved after that ? I bought car for safety and comfort of my family but all invain only to realize that I have lost my money and mental piece.

I, PANKAJ SINGHAL SOLD MY MARUTI SUZUKI, ALTO LXI CAR to CARS24 20 January'21 details as under:
App ID[protected]
Reg. no DL9CR4524

Further, at the time of selling my car to CARS24, they had assured that ownership and RC would be transfer by 180days from the date of handover my car to them, as I had delivered my car on 23 January 2021 and till date Registration certificate transfer is pending and it is in my name.

Please send me confirmation and assurance that my Alto LXI DL9CR4524 is in your inventory and safe in your custody.

Car sold to cars 24 on 07/08/21, car not transferred to buyer till date

I m a youtuber, I did 2 Ads for them, 7500 & 9500 respectively. I didn't get the payment, now the contacted number is switched off & also watsapp is not working

Stop calling me repeatedly to sell my car. i dont wnat to ever hear from you. i will throw my car rather than contact you for selling.
you have no sense of law.