Cloudtail India Pvt Ltd Complaints & Reviews

I have ordered 1.5 ac in June 2021 by Amazon from cloudtail
I have received item without accessories. Then I have replaced with another order for
1.5 ton another ac
But now after one week ac is not working that out door stopped itself and didn't start again. Only fan is working in ac😡😡

I have ordered pradeep physics reference book 2 volumes for Rs.1368. Last 2 times I have received vol.II only. I made replacement order and returned. The earlier order amount not credited in my account. Since I need the book I ordered again duly paying Rs.1368. Today I received vol.I.
I am very much fed up with your service.
I am in the state about complaint in comsumet court. you are taking full money and delivering one book only.

This product is not working properly its all three lights are not working and its adapter light are also no blinking.
I called the service centre many time but no one come from there.
This product are still under warranty but no service centre person is yet to service it.
I called the service center many times but no one from there to fix it.
Service centre always ignore my problem

Please help me.

I have ordered a instant pot on may 20th in Amazon. But till.now it is not yet despatched n shows expected delivery by july 4th. Ie 44 days from the date of order. Y so delay.

I was buy product on amazon but product deliver is expire dated

We bought Toshiba TV through Amazon. The remote is not working and the said model remote is not available anywhere...we were not able to contact anyone too. Pls.help

Payment done by google pay it takes more time due low servet.
We recieve parcel and do cash payment.
The net payment get completed after the salesmen left

Order no[protected]
Dtd 05.03.2021
Amount Rs 302

Pl return additional payment of Rs 302
Copy of invoice is attached

I had ordered 6 Berrylush frocks from Amazon, which were assigned with 2 different order ids, 1 order id had 2 frocks and the order id had 4 frocks, that were supposed to be delivered, however, I received 1 frock for 1st order id and 1 frock for 2nd order id. I raised a complaint against this stating the same, but Amazon is not refunding for the missing items.

I have purchased one KENSTAR FRESH 15 litres water heater on 18/03/21 and delivered on 19/03/21. We have installed on 20/03/21 by a experienced plumber.After completion, the equipment is not working at all. There is no indication of power in the equipment.But we ensured there is power from switch board. That day I have booked a complaint to KENSTAR through helpline number which is given in warranty booklet. But no response. We felt very bad.seeking immediate response from you.

Dear Sir/madam
I was purchased titan watch from amazon on 26 may 2019 of model NK2480SM02 whose seller was cloudtail india pvt ltd but i got another local brand watch. I make unboxing video of product and also have pic. The box of watch was of titan but have a prodect of forever
When i complained to amazon at that time they deny to do anything while i have sended unboxing video of that product.
i am very disapointed with these type of service from titan amazon as well as titan
Email id: [protected]@gmail.com
Mob.no. [protected]

I have purchased 01 No. Ebee Blue Multipurpose Rack (7 step)/ B07KVGVZRY (B07KVGVZRY)
HSN: 7323

Order No.[protected]
AMOUNT: Rs.2099/- (Rupees two thousand ninety nine only)

But I have received 3 racks and the plastic strips do not fit with the base pipes. I have tried to return the product but your customer care is misguiding me since 24/12/2020. Please arrange to take your item back and refund my money. I have uploaded two photos in the customer care link. Please see what you have sent.

Thank you.

15th December my 4 oders cancelled? Why ? Totally bed experience? What's resin 4 oders cancelled only oneday ? This is very bed experience 4 oders cancelled only oneday? Why ?

Microtek inverter purchased from you on 24.09.2020 is not working

Sir/Ma'am,
I had ordered a Casio watch being model number Casio Edifice Chronograph Black Dial Men's Watch - EFR-539D-1AVUDF (EX191) on 06.04.2019. The watch worked fine for 8 months then the battery died however I thought it was normal. However unfortunately the nation got stuck by the COVID-19 pandemic and I couldn't get it repaired by the Authorized service center. On October 16.10.2020, I took my watch to an Authorized Casio retailer named New Jain Watches located at 30, Mahatma Gandhi Marg, Hazratganj, Lucknow, Uttar Pradesh, to get the batteries charged and I was informed by the seller that my product was fake. He then showed me the same watch at his store and I was then able to observe the differences. When I came home I did some research and tried looking up the watch at different sites and realized that I really received a fake product. I paid Rs. ₹8, 145.00 for the watch. At the time of purchase, I made sure I purchased the product from an Amazon Fulfilled partner like Cloudtail since they have a good reputation. I did not expect to be deceived like this by a reputed company like Cloudtail India. I paid a premium amount for a fake product which the seller at the authorized shop told me was not worth more than 1000.

I never expected to receive a counterfeit product from Amazon and that too from one of their most trusted partner.

DIfferences in the Fake Watch and Original Watch:

1. The belt of the watch in my watch bends all the way down to the back of the watch. In the original watch the belt is very stiff, heavy and doesn't bent all the way.

2. The back of my watch started getting rust & stains because of the sweat, the authorized seller told me genuine casio watches do not face this issue because of high quality polishing and quality testing at Casio which ensures the metal remains stainless.

3. The time markers at 12, 3, 6 & 9 in my watch are white and in the original the time markers are red.

4. The buckle of the watch belt in my watch is comparitively smaller than the backle in the original which has a more clean look.

5. The Chronograph indicator on the left side of the watch's face has a metal bracket that extends from 8-10. The distance between the edges of the bracket and time markers at 8, 9 & 10 is more in the original watch. In my watch, there is no space between the bracket and time markers.

6. In the original watch the Chronograph indicator located on the top below the 12 marker, has a white/metallic loking semi circle that is very clealy visible and within the semicircle there are markers painted in black that are also clearly visible. In my fake watch these details are very difficult to look at as they are not painted properly.

7. The time markers in the original watch are more clearly detailed and are very properly spaced out. In my fake watch these details are not there and the spacing between the time markers is not as clearly marked out.

8. The needles in the three Chronograph dials on the original watch are broader in shape compared to the fake watch that I have.

9. In the original the three chronograph indicators in the watch have a shinier metallic dial that looks metallic white however in my fake watch the dials inside are not same looking.

Desirable Resolution:
1. Original Replacement of the watch.
or
2. Refund

ANNEXURES:
1. Three photos of my watch that I bought
2. 1 Photo of the watch at the authorized online shop of Casio India for comparison
3. 1 Photo of the watch available at the ShoppersStop, an authorized retailer for casio watches for comparison.
4. 1 Photo of the invoice dated 06.04.2019

I hv purchased Kohler - 562IN-SD-VS Malleco Pull-Down Sprayer Kitchen Faucet, with multi-function Spray Head, Sweep Spray and Docking Spray Head Technology, Vibrant Stainless from Amazon, because of this pendamic situation there is delay in installation of this product,
Now i m facing issue with pressure from faucet, for this product i hv installed automatic pressure pump but then also it is not giving pressure because it has very low pressure and thats y pressure pump sensor is also not working for this faucet

I request you to plz resolve this issue and plz accept return process

Plz do the needful

Thank you.

Mr. Chaitanya Sudhakar Jage

Ear sir/madam,
My name is anil vishwakarma and i m regular customer of amazon india, i had placed the order for wd hard drive 2tb capacity through amazon india and sold by cloudtail india pvt ltd which was received on 24.09.2017 till then it was kept safely and not opened till date, but when today it was opened for use it shows some different used hard drive of 64gb instead of 2tb was inside the pack.
Since it's beyond three years when order was placed and received but not opened and checked, even though i request your organisation to replace and provide me with the new wd hard drive of 2tb. I know its beyond the policy of refund and replace/return but even i request you to do the needful at the earliest from your end.

I ordered tommy hilfiger shorts from amazon worth rs. 4999 and they supplied me a us polo assn shorts. Above all the price tag was of tommy but the actual product was o[censored]s polo. This cannot be a mistake, its clear case of cheating.

Few months back, I bought Thermosteel flask from Amazon
From last few days it’s not working properly.. I’m putting Hot water in flask within a minutes it’s turning into Cold from inside hot from outside frame..
actually Water need to be hot but it’s not working like that..
Kindly resolve this issue...
it’s in under warranty.
Order # is[protected]

Hi,

I got a viva bycycle delivered to me on 14th july and i was out of town, couldn't return as planned due to covid lockdown. By the time i reached my home the return period was over. I know it is my problem and not amazon's or the vendor's.

Once i came back and installed the cycle, after 4 rides i found that the rear disc brack is not working and the front derailleur is alo not functioning properly, so i went to a local mechanic and found that the front derailleur and the rear brake is gone.

Is amazon seriously allowing their vendor's to sell such products and that too without warranty details. The derailleur company shimano itself provide warranty, but there is no warranty details of the viva bikes using the same product.

Can amazon help me getting warranty for my bicycle and replaced my defective parts.

Amazon number[protected]

My foolowing product was bought on line on 29/09/2019.
Amazonbasics compact ergonomic wireless mouse with fast scrolling - silver | b0787pgf9r (B0787pgf9r
Its central scroll is not working since two days.
Kindly rectify

I purchased sg hilite 4.0 shoes with amazon.
It didn't come with soft spikes and spanner..
I purchased it is 3439 rupees.
Kindly also send the missing soft spikes and spanner.

Ankit dhanoria
Hospital road chhabra distt. Baran raj 325220
[protected]

Kindly resolve the issue.. It'll we very helpful to me.

I had placed an order for 6 diaper packets of kare medium adult diapers for my paralyzed adult son. The delivery person saw only five packets and he still insisted on taking full payment and said you complain to customer service, i kept trying to complain and amazon customer service never responded as they were too busy for more than 5 days... I was just asking them to send me the 6th packet and they would not respond. I also put it as complaint thru my product delivery issue and they have just blocked me for complaining. I know cloudtail india had packaged it and they made the mistake.
Delivery by amazon
Tracking id:[protected]

Sir, i am ksn reddy from andhrapradesh, east godavari district, village of anaparthy-533342. Now i submiting a complaint on cloudtail india ltd., due to in 09/2016 i have purchased the above subject tv model no.42kt424ksmn01 after 3years the tv was not working. Now i required where it was repairing because this tv spares are not available in local markets. And tv repairs center's are not accepted due to no any technical circuits and drawings are not available in markets. Then i tried to clouedtail india delhi tollfree no[protected] but this number not working and also tried to amazon.in there also proper responce. Pl. Accepet my complaint. Ksn reddy, [protected]

I had returned my damaged skechers shoes one month back which i had bought through amazon seller - cloudtail india pvt ltd. I had already paid for those shoes. Skechers and cloudtail has responsibility to replace those shoes with another pair. But after one month i realized that cloudtail india pvt limited is just mailing me that we will create one promocode and will share shoes with you within next 3-4 working days. They have sent this mail again and again after every 3-4 days. They are doing nothing to provide me new shoes. Shoes are worth 6000 rs. I had asked them to provide there number and even i gave my number to have a call, but no response from them.
I have whole communication proof to provide.
Kindly consider this as a genuine request to resolve. It's mental harassment to customer.

I am complaining about mentioned product in subject, i had buy the product 15 July'2019, and last 3 days it is leakageing, yesterday i made a complaint, and one technician visit from Pureit for repair, but after repairing its is leakaging again leakage.
contact Pureit costumer care they replied contact to concern who sold the product to amazon.

I have original invoice for the same .
Requesting to replace the product .

Thanks

I am deaf and Dumb handicapped and not hear. I ordered to buy Safari Thorium Stubble 66 cms (Lenght 66 cm x Width 46 cm x Height 27 cm) Polycarbonate Blue check in 4 wheels hard suitcase in Amazon online. They delivered wheels hard suitcase to my house on 13.06.2019. I opened to check up size of suitcase in package. Unfortunately size is small - Safari Thorium Stubble 55 cm ( Length 55 cm x Width 40 cm x Height 23 cm). I ordered to replace small size suitcase to Big suitcase but delivered same small size - Safari Thorium Stubble 65 cms on 15.06.2019. Delivery man said that I complain to your company through phone line . I do not hear to communicate you in phone line that I am deaf and Dumb. How ?
Kindly check up Order dated 11th June 2019 -
Amazon in order number :[protected] & dated 13th June 2019 - Amazon in order number :[protected].

Hi
I had purchased Suryajwala Royale CI Glass 2 Burner Manual Gas Stove, Black from amazon dated 24th aug 2018 via order number[protected] but yesterday it on and off nob is not working and it 's spring is completely out some time fire shows from that knows please resolved before some thing happening big at home through fire.

my name is Pooja Arora
my number [protected]

I ordered the g shock watch on feb 24. Supposed to be a gift.

The watched arrived on feb 27.

Unfortunately when my friend opened the package,
The product contained a redux watch instead.
Yes the box was of gshock. But the actual watch is not.

How can you prove that amazon sent us the correct product?
Investigation says product was intact when delivered.
Barcode is on the box, not on the actual watch.
Yes you were able to scan the box to show the product was correct.
But actual was not.

Please help get this resolved.

Thank you.

My name is utkarsh gautam. I had purchased wipro garnet 6w led study lamp from amazon.in on 15/07/2018.
My order number is[protected]
I am from a-48, sector-47, noida. My wipro led lamp is not working properly which is still in warranty.
I request you to replace my lamp as soon as possible as it’s been past few days and need the lamp for studies.
I hope you will reply soon and will try to contact me.
Regards.

Order id :[protected]
Invoice number : blr[protected]
Product name: dr trust usa digital smart dual language talking automatic electronic blood pressure monitor machine (Black)
Mobile number: [protected]
Product purchased: 09/11/2018
City: vadakara, kozhikode, kerala
Purchased from : amazon
Purchased on : 09/11/2018

Purchased the blood pressure monitor from dr trust

I followed the regular procedure as mentioned in the brochure, to apply online for warranty and to my surprise the online form is not working. I complained about this to the customer care of dr trust.
They proposed to send out a mail to [protected]@drtrustusa.com. [notice the spelling, double 's'].

Till this date i had send several mails but no response, seems they had totally ignored it after their initial replies on the same mail address.

This should be stopped immediately if they cant provide a extended warranty fake promises, if appropriate must be punished for cheating and forgery.

Requesting you to provide an extended warranty of purchased product or provide a refund (I am ready to sent back the device to you).