Deepam Cabs Complaints & Reviews

I am writing to report a distressing incident that occurred during my recent cab booking with your company, which involved deceptive practices, overcharging, and a rude driver. I am seeking a resolution to this issue and a refund for the extra amount I paid.

On 30 Aug 23, I booked a cab (335411) with Deepam Cab Company for a Non-AC Mini cab. The estimated fare for my ride was INR 997/-. However, when the driver arrived at my...

It is fraud and very worst and bad experience. I had booked a cab to outstation for both up and down. They called me at last moment 15 mins before and informing U have booked for one way. Then they say us to cancel the trip and the commission (middle) person whose cab is there he will say I will charge U Rs. 13/- per KM and take extra charges. When I booked the cab the charge was Rs. 2550/- and later they chared me 3800/-. Really a big fraud Co. Dont book cabs in DEEPAM CABS...

I had trusted Deepam Taxi services for my trip to Ooty and Coorg thinking i would enjoy my holidays taking a break from the hustle bustle of daily life but to my surprise the taxi service experience i received from Mr. Narasimhe (Driver) KA 45 A 6112 was pathetic and really disappointing. This guy would only stop at the places he wanted to show you (Government Monuments). He would everytime take down the windows on his own and switch off the AC without asking us(giving excuses that his car gets heated up) and that too on the plains like Mysore Bangalore Highways forget about the Hills where the weather was such that there wasn't any requirement for switching off the AC.

Most of the times he spoke to us very rudely during our trip and did not let us explore the cities by taking us to less explored tourist spots or any Restaurants or cafe's which we told him to take us to. Which was not expected at all from a reputed Taxi service Driver . We were made to feel that we are time bound towards going to the tourist spots because the driver forced us to see these places quickly and then return to the hotel by 6pm (stating that his duty hours are 9am to 6pm) .

I had opted for Deepam Taxi Service as it seemed that it has professional services but i never expected that my holiday would turn out to be the worst travel taxi experience and the company would have a driver with such an arrogant and adamant attitude towards the customer .

I would therefore make an honest appeal to Counsel this driver and ask him what his problem is and take immediate action for his wrong doing, so that in the future no other customer has a terrible taxi experience as i had and specially for those customers who want to travel with a free mind and not caring about being time bound and the boundaries created by the taxi Driver himself for no rhyme or reason. I would also request you to refund me a partial amount for the horrible experience and harrassment i to go through during this entire trip.

Here are the details of the Package which was offered to me by Deepam Taxi Service:

Vehicle Type Sedan (Ac)

Included Km : 1500 km X 11.00 ₹16500
Additional fare/Km (beyond included Km) ₹11.00/KM
Driver Allowance: 6X 300.00= ₹ 1800
Discount Price: -₹

Total Fare : ₹18300

Extra Charges and Terms (where applicable):

1) Toll, Parking, interstate taxes and green tax are applicable as on actuals.

2) 5)Distance travelled beyond 1500 km will be charged at Rs.11/km.

3)Night allowance of Rs.300 per night between 10:00 pm and 6:00 am.

HI, My name is Vinay Girish, i booked Deepam cabs 2 days before traveling.
We have to catch the Flight from Kempegowda Interntional Airport Terminal 2 at 9:00AM, and i booked the cab for 6:15 AM from Nagarabhavi B D A Complex, Bengalure.

I have clearly mentioned we need Sedan cabs as we have luggages. got a confirmation also for sedan, but during travelling day they sent hatchback where in we were not able to keep our luggage. Called customer care to enquiry on this, but the customer support agent is so arrogant that he says if you can not travel in hatchback go ahead and cancel and do complaint to owner or his father they don't mind, they are the king and they can do whatever thy like to do. he says they are here to trouble customer when they are in necessary or urgency.

That guy doenst have common sense to talk to customers... sense he was totally in some other word, not ready to listen to us. His answer is they dont give sedan and asking me to cancel it at the last movement... even after informing if in case i book fligt you are responsible for this and you have to bear my chages he says they don't boughter and says we can not do anything to them.

Not sure howcome Deepam owner hires this kind of arrogant guys to job.

I do understand if it is technical issue or something other unavoidable condition but this time they did it desparately. prior to this also i faced same kind of problem, even after bookin sedan they used to send hatchbacks, i did adjusted because i didnot have luggages.

I strongly recommend this to be notified Deepam owner.

Thank you

I booked a complaint through phone also, that they should give me the ticket to Delhi, in case if i miss my train.
i booked that ticket 2 months before the travel, due to diwali season.

Scam enterprise, i called them 4 times to check if my trip is confirmed and when will they share the driver details, they informed me 30min after the trip agreed time, saying they are canceling the trip and abruptly cut the call. Horrible rude people, i almost missed my international flight because of these cheater's, do not use their service they will never share drivers number nor will let you know early that they cannot arrange the cab, they will make you wait and cancel the cab at the last min or 30mins after the the agreed pick up time in my case. Again do not book this cab as you will be disappointed and can miss your flight if you trust them.

The cab i had booked yesterday for my mother to go to the hospital was cancelled without explanation via a message which was total lie. This is the 2 nd such incident with deepam taxi service. Never again will i book their service

Deepam cabs cancelled airport cab last minute because of which I had to pay 2x amount. I called the team 30 mins before (11.30am) 26/01/2022 gor driver details, operator told that 10 mins before the scheduled time (12pm) you would get the details but later at 11.55 i was informed that cab is not available. Which made me to pay extra amount and i had to run around to book another taxi. Since 26th is holiday, most cabs where engaged. Worst service. Never ever going to book thi cab nor recommending any one.

I booked a cab from my home to railway station one week before. They are calling me at last moment saying that cab had a breakdown and the customer service agent are very irritating and irresponsible.
They even didn't bothered to arrange another cab as a replacement.
Not bothered to call customer and inform them.
Would request to take action against them.

I have experienced twice that they ditch at a time. And also once the driver came half an hour late.
Very bad attitude towards customer also, they don’t cooperate after cancelling without any reason

We had booked the cab from deepam cabs from website deepamcabs.com.
We got the confirmation of the booking and also the can driver number and car details. On the day of our arrival in banglore suddenly we got a call from the company that the driver is not ready to come. We requested as they are a company they must be having other cars, we were reaching at 12.30 a. M midnight. They flatly said sorry we cannot help you and you will have to arrange. We had to pay 30 % more to another company on reaching banglore airport as our booking ahead of the hotels were made and fully paid. Please let me know what can be done to take up the case of pure unprofessional behaviour and mental harassment.

Booking id-454831.
I had booked for outstation cab, i was told that i will get a sms at night about the driver since my departure. Later when i dis not get the message and followed up, they said i will get sms 1hr prior to departure and still i dis not receive the cab details. 30mins before when i called, they inform that cab is cancelled saying vehicle hss problem and they got to know about it at midnight. But they dint even bother to drop a message about the cancellation once they realised that the trip cannot happen.
I want to know if i can get compensated as i had to book a cab from an expensive agency.

HI, My name is Mohit, i booked deepam cabs 2 days before travelling.
i have to catch the train from majestic at 8:30PM, and i booked the cab for 5:15 PM from marathahalli outer ring road.
which is very well before the time, but the cab driver's phone came at 5:15PM, and he told that he informed me that he will be there till 5:30PM. i said its ok coz i have plenty of time.

but till 5:45 PM there is no call from him, when i called and ask where are you, he told he is about to reach in 5 min, but again net 15 min no information about him. when i called again, he told he stuck in traffic near bellendur, that he told earlier also at 5:45 PM.
i had waited till 6:30 PM, but that cab never came. and driver had misguided me other wise i had look for any other alternate.

I booked a complaint through phone also, that they should give me the ticket to Delhi, in case if i miss my train.
i booked that ticket 2 months before the travel, due to diwali season.

but they haven't call me again.
I was very disappointed with that type of service.

please whoever is reading thisdont refer the deepam cabs.

I booked their package to avail pick and drop facility that is of 299/- and 499/- last 17 Jan 2011 from my residence to Bangalore International Airport. I got drop facility on 19 Jan 2011 to airport 1st Feb 2011 whwn i called them to avail there service to pick us from airport these fellow asked me to pay some extra amount and they forwarded some third party peson who was entertaining to other cabs service provider on the airport i remember cab no ending with 1327 and driver name was murugesh. These buggers created panic situation so that i can not avail some other service provider service. Finally we hired Meeru cabs to drop us to our destination in bangalore. I appreciate Meeru Cabs service and thanking to Meeru team to work out for this.