Dunzo Complaints & Reviews

I ordered few items on 21st April of amount rs 770. One item of amount rs 594 was missing. I immidiately raised a complaint and the app asked me to send email. I did the same but no response from the support since over 24 hours. I tried raising multiple complaints and managed to talk to the support. The representative said my money will be refunded but then it has been over 7 days but no updates on the app regarding the refund status. I tried contacting again but the same issue.

I have ordered 1kg Amul ghee from dunzo which INR 420 Rs. But yet I did not got my order. I have complained on dunzo support team about this but they told me to write an email on [protected]@dunzo.in and have wrote but yet I did not get any response from there and return when I am trying to complain on support team in dunzo applications, there showing " please reach on [protected]@dunzo.in ". I don't know what I do therefore I have complained here for better resolution.

I have ordered 1 kg Amul ghee which is INR 420 Rs. But yet I didn't got my order. When I complaint for it on dunxo support they said me to write an email on [protected]@dunzo.in and I have wrote, but yet I did not get any response from dunzo side.

Hi,

The delivery partner came with wrong items and marked my items as delivered and took those items back. I wasted time, money, and did not receive the items as well.

In my other delivery, I have ordered 1 liter of milk, I just received 1/2 litre of milk, on raising support ticket, they are asking us to wait for 12 days for response?

In another order, I have received expired date chicken, on multiple rounds with support, I received the refund.

Dunzo's support is the worst, they are not providing any help for such cases. what kind of support is this?

I mean seriously, what is expected from the customer?

What kind of services are these, why can't you have a calling system for support, and why a customer has to report such issues through emails. If they have to do all this, why will they order from dunzo?

I have ordered ice cubes and i received water packet after 1 hour.just from nearest store.the behaviour of customer supports executives are rude and they can’t solve problem and saying for dropping a mail to their maid id. For mailing the complaint there is no order id mentioned anywhere in the application of my recent orders

Regret to say that DUNZO SERVICE HAS GONE BAD TO WORST.We deliver food items through Dunzo. Off late it has happened that the delivery person cancels the order citing some or other reason. We had been bearing this so long, but today it was the limit. ORDER WAS CANCELLED BY THE DELIVERY GUYS THRICE. EACH TIME THEY WOULD SAY THAT MY BIKE HAS BROKEN DOWN, OR I AM FAR AWAY, ETC. THEN WHEN THE FOURTH GUY WAS ASSIGNED, WE CALLED HIM. HE WAS VERY RUDE AND ARROGANT. HE SAID THAT PETROL HAS SKY ROCKETED, WE CANNOT AFFORD. WE SAID IT'S BETWEEN YOU AND DUNZO TO SORT OUT, WHY YOU GUYS MAKE US SUFFER, ON WHICH HE ARROGANTLY REPLIED THAT IF YOU HAVE PROBLEMS YOU DON'T PUT THE ORDER. Eventually, he did come to collect the order, but again started speaking rudely and arrogantly... No manners how to speak to a female. It's high time that Dunzo improves on it's services, and if cannot, just shut the shop.

Ordered veggies. Carrots and coriander completely missing.
Tomatoes and ladyfingers had less quantity than ordered.
Cauliflower was not fresh and little rotten

Purchased in online fruits and vegetables, but the banana delivered was of spoilt quality. Request refund.

Delivery boy name shahnshah phn no is [protected] I ordered the item which was not delivered and the delivery boy placed the order delivered successful...

Dunzo Delivery Partner : MohammedRawoof ·
ID No: : 8024992 ·
Date of Registration : [protected] ·

Collected T Shirts (2) & Bag : On[protected] from Madhapur Office Without paid any fee on instructions of Sri K. Ramesh Sir.(During full lock down). · Tasks completed : Apprx. Rs.800/-(April/May/June’ 2020) ·

Bank Account Details : A/c. No.[protected]
(Old) ( Old) State Bank of
India, PBB Branch,
Saifabad, Hyderabad.I

New Bank Account Details : A/c. No.[protected] Kotak Mahindra Bank, Road No.1, Banjara Hills Branch, HyderabadIFSC Code : KKBK0007453 ·

It is requested to deduct the joining fee from my payment of tasks completed during the month of April, May, June 2020 and activate the Dunzo app with enrollment of new Kotak mahindra Bank Account and it is also requested to adjust/deduct the remaining balance fee from my further tasks in future.

Dunzo delivery partner Senthamizhan P. ([protected]) was very rude when he delivered the order to me. I am living in the church and after delivering the order. I told him to leave and he refused to leave and stood in that place for 10 long minutes. Even after, I told him to leave. What kind of behaviour is this ? He was very rude in his behaviour and refused to even speak to me by showing sign languages. I want you to look into this. I felt very disturbed because of his behaviour. I have never seen anyone delivering the order in this way and refusing to leave after delivering the order by scrolling down on Newsfeed of Social media and responding poorly to the customers. This is a New Year day and this kind of behaviour makes a customer like me to feel very unsafe. That too I am assistant pastor of the church. I ask you to kindly look into this matter and respond to me
When I asked him to leave and the way he responded, I felt very threatened. He is also continuously making calls after I blocked. The customer service is also poor. One of the most low poor unsafe app for delivery.

We had ordered non veg items from Chick Choice Lajpat Nagar thru Dunzo. All items were bad poor quality the order was less than ordered quantity third class food items. Neither Dunzo nor Chick Choice is willing to take any complaints nor refunding the money nor has any apology. They keep asking for images, how can you tell the quality of the food from images. We had to throw out most of the items as they were stale and poor quality. Dont...

Im a practicing advocate in Madras
On 01.11.2021
I have ordered in online order in Dunzo for an amount of Rs865 and they have cancelled it
Gone through so many emails
Only recorded email saying will work with in 6 business hours
Still now no refunds
Dunzo message me within 1to 3 days it will be refunded
Still now no response
Customer care not picking up the phone
Must...

Today, I ordered 4 McDonald's burgers from Magicpin
but i haven't received them yet
please place the order as soon as possible
ORDER ID - #9588863
Delivery boy Name - Shubham Singh
Contact no. [protected]

My Name - Dinesh Kumar
adress - 817, Mahawar Nagar, Kotla Mubarak Pur, New Delhi-110003
Contact no. [protected]

I had ordered Ayurvedic medicines for a refill prescription worth INR 1200 from my doctor on 14th Sep 2021. They were picked up around 5:15pm and were due to be delivered is about 30mins or so. Thereafter I spoke to the delivery person around 1906hrs but we couldn’t hear each other very well - he did manage to tell me that he is close by and would call me back. After that no call and no medicines either! The biggest surprise was Dunzos non existent support - there was only a chat where after 2.5 hrs of repeated requests for a call back, someone decided to call us. He was extremely unhelpful and kept parroting the same things over and over again. He said he needed to ‘investigate’ the matter!! So we gave him all the details. In all of this, he also kept saying the delivery guy wasn’t answering their calls and the one time he did, he said he was apparently stuck in a traffic jam that seems to have lasted until morning or is still going on! 15th morning and no medicines, no call from the delivery guy, NOone on Dunzo chat, NOONE on their so called grievances number which is the n their website. How does such an organisation get permissions to operate??

Yesterday evening 7pm given order and paid money by gpay . Delivery was not done and money not refunded. Please check and confirm refund through gpay

I have ordered grocery from dunzo but got rotten products. I have raised issue with dunzo support but they refused to refund and replace product. Shopkeeper are dumping their expired and rotten product to customer with the help of dunzo team. Its pathetic that just to run their buisness they are extorting people hard earn money.

I have been using dunzo since years, now since I have issues with my orders, 6th June yesterday and today and also before 6th june, no refund has been disbursed, I haven’t got any refund, and they just don’t respond to anything clearly instead without asking they close chat, without a proper resolution, I have been trying since so long, not happening, please give me all my money back, we will anyway stop using Dunzo because of such behaviour issues

Am an entrepreneur in Bangalore, your delivery boy cheated me with a wrong cat. I paid 24000 for the blue eye persian when we tried calling him back for return he was using your company name and said he is working for dunzo.He is a NGO working for a delhi team. He deliver the wrong cat to me. When my brother ask him to come back he told he is dunzo delivery boy. Where we don't have dunzo service in our location. I don't know whether dunzo also supporting such practices or they are not aware of misusing their company name for such illegal practices. Now we have raised complaint in police station and heading to consumer court. The guy name is Salman syed. Phone number: [protected]

I ordered normal soan papdi but got coconut one which was wrong product delivered for which dunzo refused to refund… and after two days I ordered fruits and got fully rotten fruits for which I complained but dunzo refused refund… its been 7-8days I’m complaining but my issue is not been solved.. I request you to please solve my problem

I have ordered from their app. The food I ordered is different from what I’ve ordered not once this happened twice. The are taking peoples money and sending what they want making a profit by sending lesser amount items .

Hie I ordered food yesterday. I literally found a mosquito in the food. Raised a complaint dunzo raised a complaint instead of funding the amount back and stated they will call or email in 6 hours it's been a day. Now they have not taken the complaint seriously nor called nor the refund is initiated

Yesterday night on 30th April my friend ordered 2kg chicken drumstick from his home using my account of dunzo and he made the chicken and I and 3 of my other friends ate it and since morning none o[censored]s are feeling better, we have been in bed since morning and we are having food poisoning. Dunzo is good but my chicken purchase experiences have been bad from dunzo I want immediate assistance please intervene. This is health related in covid times not acceptable

The number i used to place the order- [protected] .I ordered 10 frootis worth Rs 20 (250ml)And have received 10 frootis worth Rs 10 (150ml). I raised the issue via email. They replied saying that “nothing can be done, we just ensure you that this doesn’t happen again”. What is this? I asked them to either return the items or provide with the replacement. They are not replying now.

I placed an order for 5 apple barbicans. And i have received only 4 barbicans. The number i used to place the order - [protected]. The delivery person while delivering the item told me that the shop had only 4 items. He said for the 5th item the money will be refunded. But they haven’t refunded it yet.

I had ordered chicken from the app which was under 'treats' offer on the 4th december 2020. Due to some exigencies i had leave town after throwing the chicken into the deep freezer.

Upon my return, i used half of the chicken to cook. To my surprise when i ate, it tasted with some pungent preservative like taste, some sort of a medicine in it i guess. Though the chicken is absolutely fine and not rotten. Attached are the pictures for your reference.

I contacted the chat section demanding a refund. But i was put down stating its 'after too many days i have requested for a refund.'

on the contrary, my friend too had ordered the same chicken on the same day and she too happen to cook it today. Apparently she too complaint simultaneously together with me to the customer care chat and she ended up getting a refund immediately. Attached are the pictures as a proof.

'seems like dunzo has not been following fair trade practices'

why the discrimination with me? why is that i am not entitled for a refund. Why is it my case is being dealt or treated differently?

dropped repeated reminders even to the founder ceo of the company. But of no use! cheap leaders with cheap values who dont really carr about their customers. And they talk about professionalism...

Dear Sir,

very worst app ever seen in my lifetime... yesterday my sister priya ordered fish in dunzo app cost of RS 2000/- but all fish expired and bad smell so i throwned to dust bin . after that i raised a complaint to [protected]@dunzo.in again no response after that sent email to [protected]@dunzo.in
team no revert... waiting for your reply and I need my amount refund...they are not responding email for last 2days.cheating customers.

I ordered from a restaurant nearby and they overcharged me. No bill was provided. Now they are denying everything. Big cheats

I have lost my valuable cargo using this app.
They are not even ready to resolve the problem.
Wherever i raise a ticket they'll close it instantly.

This the worst experience i've ever had in my life.
They aren't even responding.

The company isn't even caring about my cargo

Even after the right location was put up in the app, the document was delivered wrongly