Ferrero Rocher
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Ferrero Rocher Complaints & Reviews

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Chandra Mouli Sastry
from Bengaluru, Karnataka
Jan 28, 2019
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Address: 560061

My friend from Canada gifted me chocolates during Dec 2018. We are big fans of these Ferrero chocolates and we found initially taste was good. However this week we found live worms in the chocolates and were shocked. Being a traditional Hindu vegetarian family, we are very much upset.
We stayed in Germany for two years and know very well how to handle and store these chocolates. The BB/MA is 2019 July 18.
Please take this complaint seriously and resolve.
Chandra Mouli
+[protected]
Chandra.[protected]@seg-automotive.com
Feb 01, 2019
pespro's response
This can be brought to the notice of customer care cell of the manufacturer .Contact details will be in the wrapper.
Normally they dont respond to the complaints posted here. As a customer you can directly file complaint with them.
When I opened the packaging of the chocolate, i saw a small insect roaming around, also the chocolate has small holes in this which is definitely made by the insect. This insect was already inside as soon as I opened it. I brought the pack of 24 chocolates and even the date is not expired yet
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    tlisa32
    Dec 16, 2018
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    Address: S81 9JE

    I am complaining today about finding a ball of hair in my ferrero rocher chocolate i first found one long hair tangled so i threw that one away and then eating another one i had a ball of hair in my mouth which made me physically vomit and as you can appreciate ferrero rocher or not cheap. So i treat myself to one box every so often as i really enjoyed them but i had to throw away the rest of the chocolates out the box thank you for your time miss l turner
    Dec 16, 2018
    Updated by tlisa32
    17 lilac tree grove
    Carlton-in-lindrick
    Worksop
    Notts
    S81 9je
    We bought a pack of ferrero rocher from Chennai and was surprised to see the fungus on every piece. The packed date is 10/6/2019 and best before date is 6/3/2020 . We already ate few and really feeling like throwing up. We are expecyt to get quality product from the company for the money we pay. Attaching pictures as a proof.
    I have recieved the online cocklate through Amazon which contains the fungus very surprising to the company which is selling the product which are hezardous to the huminity through dealers who are not checking it
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      Pratik Ganeriwal
      from Muzaffarpur, Bihar
      Jul 18, 2018
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      Address: Dhanbad, Jharkhand, 826001

      I bought Ferrero Rocher from Kolkata (India).It was a pack containing 16 ferrero rocher and each and every chocolate had fungus on it when I opened it.I checked the expiry date and it was not expired.Its very disgusting and unethical way of doing business.If by mistake I or any one in my family had eaten these fungal infected chocolates, who would have been held responsible for its ill-effects.I am really disgusted and shocked by this event. I am sending you the pictures.
      We bought a pack of ferrero rocher from Chennai and was surprised to see the fungus on every piece. The packed date is 10/6/2019 and best before date is 6/3/2020 . We already ate few and really feeling like throwing up. We are expecyt to get quality product from the company for the money we pay. Attaching pictures as a proof.
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        S
        Siddharth@13
        from Delhi, Delhi
        Feb 14, 2018
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        Address: Gurgaon, Haryana

        Bought a valentine pack which consist of 4 chocolate from south city 2 gurgaon, haryana
        And company name was cutiepie with the same type of cover provided by fererro rocher.
        The taste was very bad
        The price is also very high.. They charged me around 30 per piece which is 5 rs higher as to the actual cost of fererro rocher
        I urge fererro rocher to please take action against cutiepie for infringement

        For details
        Contact
        Email i'd - [protected]@gmail.com
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          Abhilash Dasari
          from Shimoga, Karnataka
          Sep 27, 2017
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          Address: Bangalore Urban, Karnataka, 560062

          I bought a pack of ferrero rocher chocolates and when i opened the first one, found worms in the chocolate. Took pictures and also complained to the store where i bought it. Have also posted in the company fb page and my fb handle but no response received so far from the company. The expiry date is 2018.

          If you can help me in conveying the message to the company, that would be great as many lives are in danger.

          Thanks
          Sep 28, 2017
          pespro's response
          Consumer can file complaint with your area District Designated Officer (Food Safety ) to resolve the issue
          I brought ferrero rocher worth Rs 475...I found some white spots all around the chocolate...got to be fungus ...I was really disappointed with it...not only 1 but all the 16 pieces were fungus attacked...Nor the manufactured or expiry date is available anywhere on the pack...Plz do take some action against it...and refund my money back asap...
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            Aman Ansal
            from Patiala, Punjab
            Jan 30, 2017
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            Address: Panchkula, Haryana, 134112

            I purchased ferrero rocher chocolate box which has 4 months still left for the expiry date ..I ate a few and my family ate few but soon realized that when opened the next it has a worm inside ..while seeing carefully to the left ones we observed that all have fungus inside and inside the covering it's a complete white layer..as I eated 6 to 7 before next day the whole day I vomited and became sick..it was purchased in panchkula sector 4..Haryana.134112..India..now I am going to publicize this to make them feel after so much expensive items you all are giving us this worm chocolates.. unhealthy items..u can check the samples of the box which is present with me..u guys make fool of people and their health is not ur concern??..????my contact no. Is..[protected]
            Jan 30, 2017
            Updated by Aman Ansal
            It was purchased on 20 Jan 2017 and posted on 30 Jan 2017
            Sir in the box of ferrero rocher there is fungus on one of it's piece..so kindly see to it!
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              Anshita28
              from Delhi, Delhi
              Feb 11, 2015
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              Address: Gurgaon, Haryana

              Hi Team, I bought a pack of ferrero rocher chocolate while eating the last chocolate I found a worm on the chocolate. Dont know how many I already ate which is very disgusting. I called ferrero rocher customer service to complain about this they told me that a representative will come to collect the sample and investigate but no steps are taken since 3 days past. This is highl not acceptable they are playing with public health. Request you to please help me with this. Thanks, Anshita
              Hi I found a worm in ferreeo rocher chocolate the moment I open the wrapper. It disgusting to see it in my favourite chocolate. Now I don't have confidence to buy it anymore!! I have taken a video too, but don't have an option to post here so adding the image
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