Flora Sensations Complaints & Reviews

Dear Sir,
I have ordered on June 9th through flora Sensations online a Cake to deliver,
after half day on checking about the order it came order cancelled.
Made payment also for that Transaction id : 10928_240609:63 on June 9th 2024, Rs949. Mail came as refund will be there 10-15 working days. Till today (June 25th ) no refund. there is no contact information. For mail also they does not reply. They have sent payment confirmation, Order confirmation, Order cancelled. Other than that they are not replying for anything.

Prema
[protected]@gmail.com

Hi,
I had ordered for my mother a cake and flowers for her birthday on 07 June 2024 which they cancelled on the same day in the evening.

Order #10850 | Cancelled
And received an email on my personal mail id.

Dear Customer,

We are really sorry for the delayed response and inconvenience caused to you.

We are really sorry to tell you that currently we are unable to deliver your product at this time as our sellers are located too far away. We have to cancel your order, and you'll receive your refund within 10 to 15 working days..

We really apologize again for the inconvenience caused to you.

Kind regards,
Flora Sensations

Today is 18th day which my refund they have not given, sharing the screenshot of the order which was cancelled on there website page.

I have ordered an anniversary cake and bouquet on 19th June, 2024 at 06.00 pm to be delivered on the same day. At 09:36 pm I sent them a mail asking for the update on order. They have provided only mail service for any kind of communication, for which they replied on 1:01 am, the next day, asking for next day delivery. This is highly outrageous as sending something on someone's special day is important not the day after. Please report this business as it is totally fraud.

I have placed an order of cake on 12th May on occasion of mother's day and in website it shows 4 hour delivery but unfortunately today is 15th and still the status is showing order in processing. I have email them many times but no response from their side.
The cake amount was Rs.960.

On 12/05/2024, account number is chhaya#1134.
I ordered a cake and the order was placed but it was showing processing, the shipping address was of singrauli, and the delivery was express type and time slot was 4:00 pm to 8:00 pm. Amount is already debited from the bank and the order is still processing and i mailed them regarding the query and asking for the update no response is coming back from their side. My order number was 10201. Amount was Rs.554.
I want compensation of my order.

I placed order on 19th april and they themselves cancelled the order on 20th April mentioning that i will receive my money back and they will email me when it is initiated..but i have not received any emails from them after that.
They do not have any Phone number listed on website and they do not reply on emails..

I have placed Cake order at 16/04/2024, order number 9301.
They cancelled order and not refunding amount till today,
Did multiple times followup but there is no response.

Amount is ₹461.58

pls help to mark of this website so that other cannot be indulge in this Company scam.

I am attaching my order detail and cancellation detail. Which I received from them.

Also please find the below URL, where you get multiple complaints about Flora Sensations. Most of them also haven't received refund till date.

https://www.consumercomplaints.in/bycompany/flora-sensations-a657728.html

Its a completely fraud company and they are duping public.

Address: Operational Address Kalkaji, New Delhi, 110019 India

Website: florasensations.com

Had purchased a cake online from Flora Sensations on March 20th evening around 9 pm in few mins received an email stating cake order has been cancelled due to operational issues even after the stipulated timeline mentioned in the email am yet to get the refund.

Looks like it's a SCAM and many customers have faced similar issues recently. Can you please let me know how to go about in getting the refund.

I placed cake order id#8852 on 26th March 24 and it is cancelled 26th March 24 itself. Post received an email about the refund. But still the amount is not refunded. Did multiple times sent a mail but there is no response. Amount is 849Rs

I am writing to file a complaint with the consumer helpline regarding an issue with an order placed with Flora Sensations.

On March 14th, 2024, I placed an order for a cake with Flora Sensations, Order ID: 8659. Unfortunately, on the same day, I received a notification that my order had been cancelled. It has now been 11 days since the cancellation, and despite multiple attempts, I have not received a refund for the canceled order.I have attempted to contact Flora Sensations regarding this matter, but have not received a satisfactory response. As a result, I am seeking assistance from the consumer helpline to resolve this issue and ensure that I receive the refund owed to me.

I would appreciate it if you could investigate this matter and take appropriate action to ensure that I receive the refund promptly.

I placed cake order(id#8127) on 17th Feb'24 and it is cancelled on 18th Feb'24. Post received an email about the refund. But still the amount is not refunded. Did multiple times followup but there is no response. Very recent i received am email that refund amount has been credited to flora sensations flowers wallet and not even able to access that.

I have placed order at 09/03/2024 order number 8548
They cancell order and not refund amount till today, pls help to mark of this website so that other cannot be indulge in this Company scam.
I am attaching my order detail and cancellation detail. Which I received from them.
Url https://florasensations.com/..

Team, I have placed order at 10 Feb 2024 order number 7650
They cancell order and not refund amount till today, pls help to mark of this website so that other cannot be indulge in this Company scam.
I am attaching my order detail and cancellation detail. Which I received from them.
Url https://florasensations.com/

I have ordered a cake on 13th of feb, but they have cancelled my order and in thir cancelation mail they wrote that the refund amount will done with in 7 working days. but almost 17-18 days have gone, no one is reverting on mail and i am chasing for my money to get refund.