Kodak Complaints & Reviews

I have purchased kodak 80 cm (32inches) hd ready led smart tv 32hdxsmart pro (Black) (2019) b07r72w9k8 at 3.10.2019 and tv delivered on 10.10..2019 it's not working after10 days of delivery worst products and services are very poor please change this led tv as soon as possible this led tv not installed by company i have installed by local electrician because kodak customer said you have to wait for 3 to 5 days and i have installed led on 11 the october 2019 and it not working from 21 october 2019 so please do the need full for me

Thanks
Rohit kumar
New delhi

Hi,
Kodak customer service team,

Pathetic service!!!
It's been more than 1 months my kodak tv is not working. Instead of taking continuous follow ups still no updates on my complaint id 0405469.
Your service team never responds to our email and call. And now are unable to call customer care number also.[protected] this no. Has been inactive.[protected] this also.
Unhappy and dissatisfied with your service and product
I have received mail from kodak, my mobile no has unable to connect, that no connect others call even flipkart also... My no is [protected], amol vitthal nikam, satara, maharashtra

ORDER ID: OD[protected]Flipkart purchase)
Sl. No: 32HD900SUE[protected]

I have purchased a LCD - Kodak X900 80cm 32 inch HD Ready LED TV for my parents on 03/10/2019.
The product was hardly worked for 15 days, and stopped working, its not getting started.

Its more than 10 days, so i can't replace it from Flipkart and i have to go by company warranty process.

I have called Kodak customer care and sent a mail as well but still there is no reply from kodak customer care end.
Kindly help!

Faruque
Mob: [protected]

After successful purchase through amazon, i received my kodak 40 inch smart led tv 13 days before but installation process not yet done till date but as per written agreement, it was mentioned that installation would take place within 48hrs. I have been continuously contacted kodak customer service people as well as escalated to amazon. But everytime i got response as we would escalate & get your installation done. Today i got a call from kodak complaints department for my tv's performance feedback. I'm litterly got irritated. A strict action needs to be taken against them.

I am ashwani r mishra i bought a kodak smart tv 43 inches.
After 2 month i am facing problem in display.
Black line on display.
I am trying to contact with kodak customer care but kodak customer care number not connecting.

I mailed to company but i am not getting any response by company.
My complain id-0074793
Mob-[protected]

Pls solve my problem

When i give power to my led it shows only pen drive symbol now shoews the av1 av2, after slecting the av1 abd av2 i face similar problem.
When i start again and again it is working for the short time.
I am facing this problem from previous 2 months
I am request to you solve my problem as soon as possible.
Thank you
Contact me on this no. [protected]

Complaint id : 9928452 open since more then 30+, there is no support from kodak tv service center and management team.

Tv stop working no picture, become blank.

Issue escalated to buyer platform (Flipkart) and as well social media account of kodak tv, but no help.

Look like kodat tv management think or have mindset, india still a 3rd grade country and they can ignore and fool indian consumers.

Kodak led tv xpro 102 cm 40 inch full hd smart tv is very bad product. I buy it and after 15 days of installation it stop working. Nearly one month gone and kodak service team doing nothing except giving assurance that “ we are solving your problem” “ we need some more time”, "some are saying that 'we didn't advice you to by this product", "don't call here email your problem", i spent 16000 rupees for this product and all money gone in waste. My complaint no. Is 9604091 at kodak customer care.

I had purchased a 49 inch kodak led tv in 30-nov-2018. On may 14 2019 the tv's remote stopped working due to sensor issue, i called the company their technician visited on 7th june, i am calling the kodak service center they are keeping me on hold for at least 15 minutes and they say that my case has been escalated every week they are saying it will take a week to ship the part.
Need replacement for the tv since it is not been used for 1.5 months now.

I had purchased a 40 inch kodak led tv in oct 2018. On april 28 2019 the tv stopped working i called the company their technician visited on 4th may he checked the tv and took some photos of the part which had to be replaced and even took a video of it now it's been over 22 days i am calling the kodak service center they are keeping me on hold for at least 15 minutes and they they say that my case has been excellatted evey week they are saying it will take a week to ship the part i spoke to the senior mr goswami he said the same thing i told him is this a joke it's almost a month since the technician visited my place i am not getting any positive feedback from the company i m really disappointed by purchasing the tv.

We recently purchased kodak xsmart 124cm (49 inch) ultra hd (4k) led smart tv, in flipkart website. Few days back, while watching tv, entire screen turned to black, starting from left side and within second spread toward right side and then entire screen turned to black. Now suddenly the display gone only audio is getting from tv. I was sent two videos of your consumer care email. Ur team successfully replaced my old tv into new but the new...

I have purchased kodak tv in month of aug 18 from flipkart.in feb 19 my tv started not working. Engineer visited my place on 22 feb 19 and said motherboard needs replacement but no action was taken after that. On 23 march 19 engineer again visited and said the motherboard which they have brought doesnot match with tv configuration.
I have sent numerous mails and called to their customer centre but they are just fooling customers. There is no escalation matrix. After 1 month also they are not able to provide the solution. My order id - od[protected]

I need my refund simply.

I have bought Kodak LED TV 32 inches on 29th Oct 2018 . Within 3 months the display stopped working - black screen. have raised a complaint with Kodak service center on 29th Jan 2019. Till now (1-Mar-2019) the problem is not resolved.

Complaint Number: JBLR[protected]

I have reached Customer care multiple times, dropped multiple emails no action as taken.

Not sure what is the purpose of warranty if the action is not taken on time.

Thanks
Sridhar
[protected]

Tv stopped working on 10 nov 2018. Ever since been trying to get it rectified. After 10 days of hectic telephoning and email, got some response and one person, not qualified to assess the problem was sent. I was informed that tv needs a new mother board. Tv is in warranty period. I was also told that the same will be sent immediately. On 30th was informed that it will be dispatched as soon as possible. While no one answers the calls at the local service number, the response to emails is also very late.
I think, all should avoid buying any kodak products due to their non-existent service and support.
I will be mistake to buy from them. A mistake that i have already made.

Hi we have registered for tv service due to display black out of 50 inch tv. We got assigned with f1 info solutions as service assistant. They told they will come to service the tv but once they tell day on which the service guy should come they take the phone receiver and make busy line always. We are tired of their play. We would like to register a complaint against this service company. (My complaint number with call id jchn[protected] rma no d00238)

I seriously regret buying this tv. Already a service got around 1 month. And now i don't know how much time you guys gonna take. I will never recommend or buy kodak product again.

If you don't take action, i am sorry to say that i have to post over social media.

Purchased from flipkart order id : OD[protected]

hotstar and prime videos was not working.
i raised a complaint technician came and tried to update software it did not work. than he said problem with mother board and heopened and said he has to get new mother board and replace. but after that he did not come back and now tv itself is not working. i raised complaints many time through email but no response.
They even closed the complaint without being fixing
Complaint ID – 5702570
Complaint ID – 18080105

It's one of the worst equipment i ever purchased. Looking at kodak's brand equity i purely made the decision. Tv stopped working within 5 months of purchase, it's one month, but they cannot find replacement of motherboard. Service after sales is very poor. Suggest, don't waste your money on kodak tv. Also not to ignore, numerous complaints online of kodak tv. It's a delhi produced tv under kodak license. Kodak eastman would be truly disappointed..

Need replacement

Dear sir/madam, I am a very normal person in this society and i am now pushed to be to be someone that i never wanted to be. I am working as a professor in an engineering college. I brought a KODAK MINI camera a week ago and now I am finding that the battery of this product is not getting recharged. I tried a lot lot to call to the customer centers and then ended with a "not_valid_customer_number" response. What should i do now to get the attention of the great "KODAK" empire ? I called many of their so called managers and many of them told me to lodge a complaint against their own company...... I just want to get the justice. I am not concerned about the money that I have spent on this impotent KODAK product. My contact information is as follows: Bhargav Bhatkalkar Asast. Professor Information Science and Engg. St.Joseph Engineering College Mangalore [protected] bhargav.j.[protected]@gmail.com

My self Rajnarayanprasad Kurmi.I purchase kodak camera C195(Serial No:KCGNA[protected] on 24 april,2011.On deted 08/october,2011 submited camera for the problem of lens & dust issue at andheri kodak service centre.
He say after 7-8 days you can receive your camera but i contacting on 18 october,2011 he say stock of lens are not available in kodak company,you wait some more days.
I contacting 14-15 times in [protected] &...

i purchase a kodak camera model no. is c-913 sr .no. is kcgjl[protected] .
i found a technical problem in camera & i submit a camera hcl infosystems
green park delhi . when i submit a camera after 4 days they not reply me about
my camera then i call the service center they said camera is out of warranty because
going water in camera but i never use my in out of my house and never going the water
in camera . i arrange the money long time to purchase a cemera pls help me
kodak has not a good service center thay have only one service center in all over delhi

I COMPLAINT THIS MAIL BUT THEY NOT GIVING ME REPLY
[protected]@hcl.in
digicare.[protected]@hcl.in

I had purchased a Kodak Digital camera model V-570 in September 2007, for Rs 17000/-. Now the camera is not working.It shows an error code E 45. When I contacted Kodak Customer care, they suggested me to show my camera to HCL Digicare, Marol Military Road, Andheri E, Mumbai-59.

The service engineer, at HCL Digicare, Sri Datta told me that it is beyond repair since Kodak has scrapped the model, and spare-parts of this model is not available, and that I should go in for an exchange offer.

I then told my problem, to Mr Abdul Malik, National Consumer Manager, , Kodak, India. He informed me that he can offer a 30% discount on new purchase (under buy-back) which is however not acceptable to me. I had shelled a hefty Rs 17000/- for the Camera, and now I need to dispose off the camera, because the Co. has scrapped the model ! Had the Company continued with the model, I could have got the required Spare-Part, and got the camera rectified. I feel cheated as a consumer. Why do they scrap the model, and its spare-parts also after selling a number o[censored]nits. Where do the hapless consumer go ?

I however want to buy a new camera, but nothing below a 50% discount on my new purchase (in lieu of V-570), is acceptable to me.

Kindly see the matter as a special consideration to poor consumers, and settle the matter.

This I wrote them today:- Is there anybody is concerned about my issue??? This is disgusting and height of your carelssness for the customers. Nobody bothers to call or reply the mails. Show a bit of curtsey atleast and get it done fast.

Rgds
VINOD
[protected]


On Tue, 27 May 2008 vinod nath wrote :
>
>When can I expect the same??? Important moments are passing by and I don't the cam to capture it for memories. Pls arrange it ASAP
>
>Rgds
>Vinod
>
>On Wed, 21 May 2008 abdul.[protected]@kodak.com wrote :
> >
> >The replacement Camera will be arranged at the earliest.
> >
> >
> >
> >
> >Abdul Malik
> >
> >
> >
> >
> >
> >
> > "complaints-Girra
> > j Singh"
> > <[protected]@core. To
> > nic.in> <abdul.[protected]@kodak.com>
> > cc
> > 05/21/2008 03:09 <[protected]@rediffmail.com>
> > PM Subject
> > ID No 28941
> >
> >
> >
> >
> >
> >
> >
> >
> >
> >
> >
> >----- Original Message -----
> > From: <[protected]@rediffmail.com>
> >To: <[protected]@core.nic.in>
> >Sent: Tuesday, May 20, 2008 12:41 AM
> >Subject: Complaint Received - CORE Centre
> >
> >
> > > Dear Complaint Team, CORE Centre
> > >
> > > There is a complaint updated.
> > > Title : Poor After Sale service
> > > Complaint ID : 28941
> > > Name : vinod nath
> > > Email : [protected]@rediffmail.com
> > > Adddress : ghy
> > > City : ghy
> > > State : Assam
> > > Zip : 781003
> > > Phone : [protected]
> > > Subject : Digital Camera
> > > Business : Kodak
> > > Individual : Mr. Champak
> > > Address : Ghy
> > > City : Ghy
> > > State : Assam
> > > Zip : 781007
> > > Phone :
> > > Complaint: I had very badly suffered after buying a Kodak digital camera.
> > > I brought it on 01.01.2008 and after few days it got a power problem. I
> > > gave it to the shop back on around 25.01.2008 and he assured me that it
> > > will get replaced as it's in warranty period. But I was returned the same
> > > one only after repair and that also on last week of April 2008. So I
> > > approach the authorized service centre i.e. Rashi Peripherals Pvt Ltd,
> > > Guwahati, Assam on 23.04.2008 and they assured the replacement, please
> > > refers to the attachment. Now whenever I call them to know the status of
> > > the same, all they can say is that, "We had still not received the same
> > > from the company".
> > >
> > > I feel that I had made a big mistake of buying a Kodak product where
> >after
> > > sales service is so horrible.