Kun Hyundai Complaints & Reviews

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Kun Hyundai — DEFECT IN STEERING AND BRAKE SYSTEM

N. SUDHEER REDDY Cell[protected]
K. NEERAJA RANI Phone:[protected]
G. STALIN BABU 23/1242, Akkanavari Street
ADVOCATES NELLORE-524003
BY REGD POST WITH ACK DUE

To

1. The Managing Director
KUN HYUNDAI Auto Company Pvt Ltd,
D.No: 2-165,
Thalpagiri Colony,
Near New Bypass Junction,
GNT Road, Nellore

2. The managing Director,
Hyundai Motor India Ltd,
Chennai.

3. The Bajaj Allianz general Insurance co Ltd.
G.E Plaza
Airport Road,
Yerrawada,
PUNE, Maharastra State.

Sir,

Under the instructions from my client Mr. Chaluvadi Venkata Suresh Babu son of Kannaiah, 27-2-491, A.C Nagar, Nellore owner of the Car bearing Registration No: AP 26 AG 5677 its Engine Number M361442, Chasis No: M5950947C and Model-i10, I here by issue this notice as follows:

My client purchased a new car from No.1 of you which has been manufactured by No.2 of you. No3 of you indemnified the vehicle including debacles of running condition of vehicle. No.3 of you is authorized to take up the insurance of a New Car as an agent to No.1 & 2 of you who is the premises of them. My client got obtained warranty for manufacturing defects for one year and there after it is extended for further 2 years and paid amount to the services rendered by you without claiming any thing from my client.

My client states that my client put the vehicle in No.1 of your work shop for the first service as prescribed by and in the service manual authorized by No.2 of you. The vehicle in first service resume by my client without any defect. My client further put the vehicle for second service and after completion at second service handed over the vehicle to my client and soon after delivery, the power steering of the vehicle failure due to miss- handling and change of original parts and put local parts in place of company parts. Due to the change of parts the power steering system was failure and not working properly.
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My client questioned No.1 of you about the illegal act and there by No.1 of you explained that the power steering in that model is totally failure and unable to set right the same and further even if set right the complaint may occurred time and again.

My client further states that since the defect in steering system my client put the vehicle for 3rd service to No.1 of you and after service delivered the vehicle to my client. Soon after delivery of the vehicle my client, his colleague and No.2 of your mechanics were attended for test drive and in the test drive itself there is a defect in break system. Before the handing for third service there is no defect in break system and after completion of third service found the defect in test drive, shows the parts of break system were also changed by you in place of original. As the warranty in force it is the bounden duty to check and verify to attend for the works necessary to the vehicle.

My client states that my client put the vehicle for rectification of failure of break system and No.1 and 2 of your authorized staff attended to the work and machined the break calipers and fixed the same instead of change the defect calipers to the vehicle. My client and one of his friends and staff of No.1 and 2 of you conducted test for one KM with different speed levels again the break system is failure after one 1 km. Again my client put the vehicle for rectification of failure of break system.

My client states that there is still pending of steering system and break system again handover the vehicle to my client stating that the entire defects has been checked and found good. My client along with his wife went to Chennai to bring back the children from college and after coming back from Chennai again the break system failure at Gummidipundi and there arises sounds in the break system. Luckily the vehicle has been stopped by using gears and intimated to No.1 and 2 of you over phone in online complaint and the phone of online complaint has been switched off and there after my client called No.1 of you. No.1 of you without taking care and caution of my client cause suffer for more than 4 Hours and not arranged any vehicle to the immediate effect to shift my client and his family members and also the car.

My client states that my client get the vehicle by toeing from Chennai to Nellore with his own risk and cost and put the vehicle to meet the irregular function of Break system and Steering System. My client states that there is no change in the

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mind set of No.1 and 2 of you and caused threat in my client’s mind due to defect and failure vehicle to take back and run the same.

My client hereby demanded you that the life of car is nothing before the Life of my client and to exchange the car in place of existing one as No.3 of you is indemnified the system of functioning of Car. My client is a business man is unable to attend continuous and frequent troubles as the car is defective one. No.1 and 2 of you though changed several parts in the car the defect is not rectified as No. 1 and 2 of you sold the car not of machine made one but of assembled with local parts as such the defect is continued.

My client states that my client paid entire amount to you and purchased the car and also paid Insurance at the request of you an agent who is sitting in your office and further paid an amount for warranty and extending warranty for 1+2 years and you are liable for all cost and consequences if you are not changed the vehicle within one week from the date of receipt of notice or electronic transcription. On your failure to comply with client request please take notice that my client takes appropriate legal steps.

Nellore
[protected]

Advocate

After a long delay, I got a response from the regional office, they told me that my complaint has been processed and they will relpace the dashboard.
But, the Hyundai service station asked me to pay 20% of the total cost, exactly Rs 3, 431.00, I paid the said amount and got my new dash, and the old dash was kept with themselves saying that it will be sent for quality check at Delhi.But, they gave a bill as Rs 0.00, and with written statement that 20% paid as customer share and 80% as HMIL goodwill.

Mr. Surendar Rangaswamy, thanks for sharing your story. My name is Karthik and I have a similar problem with my Verna, which is now 3 years old. I have checked with Express Hyundai on this and they mentioned that they are going to repaint it with a special material. They are going to get back to me in 2 days time.

Can you please let me know to whom you got in touch in Hyundai to attend to this problem?

Thanks.