Metro Railway, Kolkata Complaints & Reviews

Dear sir,
Entry road for gitanjali metro station from nsc road side second scheme/ sri guru ashram get water logged from overflow of overhead water tank. I am a daily passenger of metro, when i go to station at morning 08.10 hrs it overflow always. I complained to stn master/ security personal also but no action taken so far.
Please do the needful.
Thanking you.
Joyanta chattopadhyay
Flat - 4g, 358/1, nsc bose road
Kolkata - 47
M - [protected]

Hi all,
Myself sibraj banerjee, a resident o[censored]ttara apartment located at 60/a/b narendra nagar, belghoria. Kolkata - 700056. For the past 7-10 days myself and other residents in the building are facing an issue in terms of excessive vibration of building due to metro railway activity in dunlop area for dunlop-noapara project. This has to led to an inability to sleep at night due to excessive vibration and noise and also resulted in damage to the building.in spite of repeated requests no attempt has been made by the concerned authorities to rectifiy the situation.
Would you request you to kindly look into the issue at the earliest since if this process continues resident may be forced to take legal action.

Thanks & regards,
Sibraj banerjee.
Cell#: [protected].

My dear sir,

I have bought a smart card from kolkata metro railway vide card no.[protected] in the year 2014 or before and since then using the same for metro railway. Fewdays ago i have gone to the ticket counter to recharge the metro smart card, the counter person said that the card is not readable properly and have to change or replace the card.in that respect i have gone the station master of kalighat metro railway to replace the card. The station master rejected my request to replace the card and said that this card cannot be changed and advised to buy a new card again. I requested the station master to make necessary arrangement to refund the card security deposit amount of rs.100/- and i shall buy a new card. He refused to do so and said no refund can be given and while saying that he has given me a form for refund of balance available and suggested to make another 4 copies of photocopy from the outside as they do not have much forms in their store.
I requested the station master to take my request for refund of security deposit and the balance again. He misbehaved and said nothing just can be done. Moreover his assistances were rude and rough while speakinf to the public and said that this card is defective or not in good position to refund. I asked if there is any problem with the card its the responsibiluty of the kolkata metro to replace as am a valid card holder and moreover there mey be some wear and tear of the card fro usage for a longer time.
I being a resident of india wish to know that whrether do my goverment has this policy to forfeit the public money as i have paid rs.100/- as security deposit while buying the smart card? Or ministry of railways have given any such direction to the kolkata metro to forfeit public money by way of not replacing the smart card agaisnt the old one which i have bought.
Needless to mention that every this do have wear and tear issue and which need to be replaced rather asking for no refund as kolkata metro have taken the amout while selling this card.
My humble request to your good office to please lookinto this matter as most urgent basis and please arrange to replace my old smart card by a new one.

I am Kaushik Chakraborty one of the passenger of kolkata Metro Railway. Yesterday I bought a ticket(around 10:20 AM) from MAIDAN station to MAHANAYAK UTTAMKUMER(Tollygunge). The Person who was seated into the ticket counter gave me the ticket of RS 4/-(1 Zone,1 Ride, Ticket no:450330). Due to I don’t know the actual fare, I took the ticket. When I reached my destination station the getman( who was standing in civil dress) caught me and we went to the station master's room. They asked me to give them of RS 252/- as fine amount then I come to know that the fare from MAIDAN to MAHANAYAK UTTAMKUMER(Tollygunge) is RS 6/-(2 zone,1 Ride). I was trying to make them understand several time that, their staff given me the wrong ticket and there was nothing my fault, then why should I pay the fine amount for his mistake, when I told that this thing, They are started to harassed me, they snatch my mobile by force. Then I was bound to paid the fine amount of RS 252/-(Penalty Ticket no: 096611) because, I was in hurry to reach my office. All this incident happened in front of on duty traffic supervisor MR. J.D.Hazra at MAHANAYAK UTTAM KUMER (Tollygunge) station.
Now my question is that, Why should I pay the fine amount for their mistake? And why such an inefficient people are sitting into the ticket counter who doesn’t know the fare? Or it is the new policy of Metro Railway to earn some EXTRA MONEY from the passengers.
My request please take the needful action regarding this matter so that, no more passenger needs to get harassed like me.