Ola Electric Complaints & Reviews

Hi I'm complaining against ola electric

Booked on 16th sep
Advance payment on 16th sep
Estimated dispatch date given 28 feb
Final payment 21st jan

After two months of final payment (down payment)
Their coustomer care doesn't have any idea.
There is no higher authority to escalate this to
Its almost over a month from Dispatch date.

I have cancelled my booking of Ola electric scooter on last week of dec'21. I have paid Rs.499 and Rs.20000. It has been 3 months of cancellation Rs.499 has been credited to my account, unfortunately Rs.20000 wasn't credit yet. When i send mail to ola support team everytime they respond will be it has been successful credit which is not done. Please 🙏 help me to resolve this issue

My Ola Scooter was delivered on 11th February. On 9th March scooter is suddenly switched off.Not able to open the handle lock also. Called customer care number and informed. Nextday service engineer called me and towed my scooter to service centre on 12th March. That evening service engineer called again, and told me that the issue is simple, an update is required and will be done in 2 minutes.
On 14th March, I called him for the status but no response thereafter. Contacted customercare several times but no response for service option.No response to mails...
Till date my scooter has not returned.
Very much disappointed with service response and customer care response.
With this I canceled my second scooter booking.
Don't know when I will receive my scooter back.

I booked my ola scooter in September 2021 and made final payment on 3rd March 2022. In order to proceed further, I tried uploading my documents for registration purpose but unable to upload the same because of an unknown error. I tried everything from uninstalling the app and reinstalling it to trying to upload in all permissible formats within the permissible size but everytime the same error message is displayed. I tried contacting OLA through their support email and also through their twitter and insta pages but all I recieve was a standardized reply that "we are working on it and we we get back to you". I even mailed them the scree recording of the error along with all my documents but they are so irresponsible that they don't even care to reply. It's been 7 days and I have mailed them several times and even tagged their ceo on twitter with my problem but all in vain. They do not care to reply. I have mailed them to return my money as I don't want to be a part of such a fake revolution where the customer is suffering even before the delivery of vehicle, I can imaging how their post delivery services are going to be.
This is so annoying that once you recieve the money, you treat your customer in this manner.
Pathetic customer service

Sunny Wadhwani
OET-[protected]-DSW318

I had Booked Ola EV on 17th July -2021 with an Amount of Rs.500.00, Subsequently I had paid Rs.20000.00 As requested on 16th Sept-2021 and Final payment of Rs.112123.00 on 28th Jan 2022. My Order ID OET-[protected]-LGW269. I had Not opted for Insurance from the OLA then.,
I received a call from their Customer support sometime in the third week of asking me to send across the Insurance copy for registration as i have not opted it from them. Poor People at OLA...don't even know the for Insurance Cover Note to get generated, they need to provide the Vehicle Details along with the Invoice. I have sent a mail on 24.02.2022 stating the same or If not provide a link to make the payment of Insurance to them. The Same day I received an Automated reply sating "my customer support reference number: 625811"
on 26th of Feb I receive a mail stating "You can share the insurance policy with you scooter order ID at [protected]@olaelectric.com for us to proceed!"
On 28th Feb - I reply back to the mail seeking action on my already existing complaint- NO REPLY FROM THEM.
The have made a Vicious Circle. The Customer running around- Holding the money - not delivering - No contact - No reply from support. If they really want to do business they need to solve the problems of the customer. They I suppose want FREE MONEY. Else, if they are not serious of resolving the problem of the customer, they should move out of the business. and If they are serious they should resolve the issues faced by every client of their's . The Business Model and Vision that Mr.Aggarwal -Direct to Home Delivery and Service- Will only be successful if Service and Support in resolving the Issues of their Clients is done Immediately. If, Not it would be Disaster for His Company and his Investors. The Brand "OLA" will take a HIT.

Dear sir/mam

Please tell me about my Bill and my payment

I am paid 140572
But I have received bill 123913 total Amount so please tell me about this
Order I'd OET-[protected]-PJO678

I have paid full amount of money through net banking on 28 jan and today it’s 17th feb. they said it will take upto 3 weeks to get your scooter dispatched soon. Still it’s showing same as it’s almost 3 weeks. Please return my money deliver my scooter ASAP!!!

I have made a payment of RS 500/- on registration and then paid 20000/- as advance and paid 119353/- by mode of Neft having UTR number BARBS[protected] and still after this I haven’t got any confirmation pls update us on the same booking order ID [protected]-IDR206

I have paid full amount on 21st Jan and they told vehicle got dispatched on 31st Jan. almost 11 days completed still they are not aware where is the vehicle, seems with out vehicle ready simply send message like dispatched.

I have made full payment on Jan 21st and status says dispatched on Jan 31st. No updates from customer care, not allowing me to cancel the vehicle for refund and nobody knows where the scooter is. Its my hard earned money and keeping customer in dark with no real updates is fraud.

Order id:- OET-[protected]-TNW756
I have paid whole amount in November and Ola electric gave the delivery date as -November 31 and then it’s moved to December 31 st and it’s Jan -25 and there’s no update yet and there are not cancelling my order or delivering the vehicle. They are simply telling me to wait for few more days

Fraud Dealerships for Ola electric scooter
Mail id fake- [protected]@olaelectricindia.org
This is big scam please safe anyone.
Don't transfer any money this fake company.

OLA ELECTRIC MOBILITY PVT.LTD is a fraud company do not transfer 45500 Rs