Planetspark Complaints & Reviews

This is regarding refund of Rs 62000/- to my credit card. I had enrolled my son and realized that she was too young (9yrs) for the program and found no improvement and he was unable to cope up, so after trying out the course for about 4 and half months, we decided to discontinue.
We were fine with both the teacher and planetspark. and we were assured of refund,
i had raised the cancellation and refund request in December with ticket #128575. But they have refused to make a refund and we found the institution not very responsive. Hence raising this under this forum for a remedy.

Please look into this and reach out to us with a resolution. We totally paid 84000/ and post deductions are expecting 62000/- refund,

Metesh Gupta

We have enrolled for demo class, when we realised that we can't download classwork from application immediately we informed to the teacher to cancel demo session, then it was cancelled only from that teacher end, but plant spark does not updating information in their system and they sent parents details to all teachers.
Now we are getting continuous calls from different teachers and we are saying each teacher to cancel the demo class. Its really not good.

Hello team,
My name is KETANKUMAR PRAJAPATI from USA. I have enrolled my KID in one of the speaking classes. During enrollment, I was getting hundreds of messages and calls to trap me in their courses and was also given a refund warrenty that at any time, our refund policy is a no question asked. I have been asked to paid for 50 classes in an advance. I paid total 530$ but was given only 18 classes and also those classes were not upto the expected mark, lot of times teachers didn't came. Even teachers changed too.

Despite of my several attempts (more than 5 months) to their online support, call, emails, my refund is still missing. I have paid them through Paypal and I have not received any refund. Even still I get a call to give a free demo class but when asked about refund, no one answers that. No response from email, no one picks up phone so this is entirely a fraud teched.

This is a fraud institute in India which cheats lot of students and parents. They don't have any confidence of their teaching else they must be happy taking monthly payment but they will trap parents to pay fees for year o or two.

Please find contact details of planetspark person (who registered my kid and took a payment) and my kid info.

planetspark contact: shalini.[protected]@planetspark.in
Student ID in a planet spark: 160488

Please help me to get this refund.

My Daughter has joined course in Palnetspark. On Feb 2022. Planet spark had collected 7800/- as a down payment and subscrbie e-mandate for *****.** (for remaining ** months) which supposed to be distributed over 21 months and starts from April month, however planet spark started collecting monthly installment on April-2022.

After some classess we are not satifified and we have cancel the course .
after following up with the team planet spark representatives said they will refund but the never did anything and stopped responding since May-**

Monthly emi are being paid through earlysalary. In spite of following up multiple times and talking to their customer care we decided to approach here. Need to have the full refund and earlysalary account stopped.

I was told that money will be refunded on pro-rata basis when we want to discontinue. I have followed-up many times and send many emails.

They have not given even a single reply. I have sent message to Ashwani and Rohit Suri. But there is no reply.

I have worked for more than 1.5 yrs in this company, I have so many times and mailed to many HR, Senior Manager,
Still they didn't pay my incentives of 20000

Dear Sir,

As we have already highlighted many times to the concellor and teacher regarding my kid is not getting time for session. We realise within a month and we started communication but still awaited to refund our money.

Our EMIs are deducting on Every month and this has the be stopped with immediate effect.

Hope this will helpful.

Regards,

From: partap.[protected]@spicelimited.com
Sent: 30 August 2022 13:35
To: '[protected]@planetspark.in'
Cc: 'Pratap Gusain'
Subject: Ticket ID 117877- for discontinue of classes

Dear Sir /mam

I would like to discontinue of Planet parks classes, Due to my kid is not satisfied up to the mark and classes is also irregular, teachers are also changed time to time.

So, without making any further delay please cancel the same from today i.e. 30th August 2022. you are requested to discontinue the same and my next month EMI should not deduct from my account

Your early response will be highly appreciated.


Regards
Pratap Guisain
Mobile no [protected], [protected]

I got hired in the month of August and I was supposed to get my salary on 8th of September. I raised so many tickets, but all I received is a random transaction id. I asked for UTR number, but didn’t receive it as they knew that no transaction has been made. My account manager- Dipika is not responding to my messages, no response on mail has been given. This company is fraud not only for the teachers, but also for the parents.

Planet Spark — No Response to Refund payment and not cancel EMI after discontinue classes.

I have cancelled the classes on May 25th 2022 but still not refund and still 3900/- deducting from My account from last 6 months and i did not get any confirmation from them. Please help me on this

How can i stop the deducting EMI and how can i get refund from them.

PlanetSpark is big online cheating company.

I got cheated by below people from Planet Spark

they took my money and after they stopped lifting phone calls and added me in block list.

1. Bhavya Gururani (phone: [protected] )

2. Somya Godara (phone: [protected])

3. Anurag Banerjee. - Bhavya’s manager

do not waste your HARD earned money by trusting above fraud people.

They used to call me every day and they gave multiple demos for kid and they talk very nicely till you pay money.

After that they are not taking any classes they are NOT REFUNDing my money. they added me in BLOCK LIST.

DONT WEAST UR MONEY

Their counsellors and account department s are so much enthusiastic in collection of fee. Once paid no classes started. Now nobody lifting phone. The customer service mail id has no response. Phone numbers shown in website are fraud. Do not believe these fraudsters.

PlanetSpark is one of the worst learning platform and company. They are just money minded and are not concerned about the quality of service. The business model is based on all kinds o[censored]nethical business practices. The teacher will mark training sessions as completed in the portal without taking classes. Sometimes we have to wait for the teacher to join the training session and when we call them, they will tell us that the class stands cancelled. They changed 2 teachers within 28 classes and appointer a 3rd teacher from class 29. This is the time we decided to cancel the course and seek refund. It’s been 3 months now and they always give false assurance that the refund will be credited in 2 weeks or 3 weeks when contacted through phone or email. They trick us, no one is showing responsibility and accountability. Now I have decided to fill a complaint in the District Consumer Redressal Forum. It is a big scam. If they themselves couldn't build an effective communication channel for their company, then what communication skills will they teach to our kids.

Registered a one-one course 'public speaking and creative writing' for my 11 year child
There are 160 classes and after 85 classes, there is no progress in child development and asked planet spark to cancel this course and refund the balance. Did several follows and created 3 tickets. But no response from them.

I had taken admission in Planet Spark and after attending 6 sessions I had requested them to cancel the admission. I have informed early salary that I have cancelled the admissions to stop the EMI, so as per that I have cancelled the ECS from my bank account. After that Early Salary informed me that they need mail confirmation from planet spark. Raised the concerns with planet spark they informed me that not to attend the calls from Early Salary because the process was supposed to take 28 days but since it has been over 90 days Planet Spark senior officials didnt respond to Early Salary People nor to my emails Ticket 105575 also has been raised for cancellation of admission.

Early Salary people are continously harassing me and they are calling and threating me and my family members by giving bad words. Today the person from Early Salary who informed that his name is Vinod ([protected]) called me and hacked my contact list also he used bad words against my family members and also informed that he is going to call him and harass all of them.
--

It is more than 1 month, multiple calls and follow up done; The bank is charging us for the course.
The fraud continues, I had been charged for the month of September 5K additional. While I raised ticket one month back ( August). Even after posting ticket and review; The ask me to delete post. I doubt their credibility, uploading their response after 1 month.

This company is a big fraud; Once you register and if you are dissatisfied there is no way you can contact them or they would not cancel the course; They would continuously charge and IVR would not respond; Multiple tickets raised is not resolved;

Ticket #115689

I registered for my daughter and they are not responding;

The customer support would only say someone from finance would contact but it is a big lie

Please avoid them they are systematic fraud company

The trial session and the demo was well sold and a no issues refund policy was discussed on the call, however after few sessions my daughter realised this was not right for her. I have been trying to get the refund for over 2 months and am not getting anywhere. The customer service team do not respond.

I stopped taking classes in Aug and asked for cancellation and refund but they stopped taking our calls and not imitating saying the refund process. Fraud and scam they are doing

I stopped taking classes in May and asked for cancellation and refund but they stopped taking our calls and now saying the refund is in process but not received a single penny even after 3 months. Fraud and scam they are doing

At the time of registration we have many commitments and harm welcome classes but after a month I realized that nothing going on only teacher is coming showing stories and she was covering her one hour time. I observed for two months after that I report this issue to class teacher as well as on counseling person named Suman. Now it's hight while I put mail week ago no one is responding to my mail or call and today emi hits while I stopped classes.

I have enrolled my daughter in their classes after a very warm orientation session and a demo class. The instructor was very irregular. We patiently waited and saw 3 months but realized it was not worth the money. So we politely requested them to stop on june 30th. No response till date. Whats worse, they charged me for 2 months and will be auto debiting for the 3rd month in a day. They raised a ticket but wont bother to work on it. There is a customer support number and it never connects. There is a wait time of 5-7 mins and then disconnects. The teacher whose number is the only contact that we had, blocked mine and my husband's number so that we dont contact him. There was a feedback call after a month our girl stopped attending classes as to why we weren't taking. Once we explained our intention to stop, the person who contacted stopped responding.

This is just a scam organization to loot money. Have never seen a class that can fail in so many ways and still keep charging me.

Refund not issued even after 2months, when ever we call them, they say it is in process. We had very bad experience with Planet spark. They will be nice until you pay full money for 60 to 160 classes. Once you are done with your full payment you will be in their hands. We tried mailing them many times for refund but just no use.

I enrolled my daughter for 4 months course in PlanetSpark in July. They gave us only 8 classes after that they stopped the services. When I tried to contact them, they are not answering phone calls. Please don't enroll your kid and waste your money in this course, it's totally fake. It's my personal experience.

Really very bad experience with Planetspark.

After cancellation of classes in December 2021, i asked for refund.
They told me to provide bank details.
I provided bank details on 15th Dec 2021. They informed me that money will be refunded within 5-7 days, but it has been 8 months now NO refund received.

I called them multiple time and tried to follow-up by sending emails to [protected]@planetspark.in.
No response most of the time. They also have not created Service ticket for this refund process.

Very unprofessional and unethical company.

They have the poorest customer service. We had requested for cancellation almost month back, we are still waiting for response. No body is bothering to take up our refund matter. Please don’t fall in their sales trap.
Infact they disconnected my calls once I mentioned refund.

U m nit satisfied with planetspark classes

Hello All
I have taken finance from early salary for seeking admissions in Planet Spark.
I had requested to cancel admission of my kids on 09 June 2022.
During that time it was informed that it is going to take 28 days.
But after 28 days nothing is happened and they still haven't cancelled admission
Since from last many days I am sending email to planet spark
there AVP (Rohit Suri) and Finance Teams (Prateek. S ) and Coordinator (Khushi Kanodia)

There emails address are given below
Planet Spark,
Rohit Suri,
Khushi Kanodia,
prateek.[protected]@planetspark.in

But these people are not at all responding to all of my emails and also whenever trying to reach customer care they all are keeping call on hold and then later at some time it gets disconnected.

Only Customer Care Contact Number we are having

[protected]

They have to poorest customer service. We had requested for cancellation almost month back, we are still waiting for response on ticket ID 115086. No body is bothering to take up our refund matter for Child ID201552. Please don’t fall in their sales trap.

I took a 6 month course for my daughter. I asked them that I will pay monthly but the counsellor insisted me to pay via credit card so that they can get the full 6 month amount together. They told me that if I don't like the course they will refund me. Now, I have asked them to refund my money, but they are not responding at all. I have called them so many times but i have not received a single call from them. It seems their work is just to grab money. Please help me to get my refund.
My request id is 115558.

Waiting for refund and didnt get any help. Following up for 3 months now.