Planetspark Complaints & Reviews

Hi Team,
I am requesting for cancellation; raised multiple tickets; No one is responding. The IVR is not responding;
Ticket #115689
Afifah Zainab class 4;
Took admission,

PlanetSpark is the most horrible customer service I have seen in online education industry. It is just an unethical company parents, don't fall for their ads. That is all BS. They will get you to sign up, pay but if you say that the program is not upto the mark and that you need refund for rest of the classes, they will start ignoring you and even go the extent that they will calculate per class amount as double of what you paid and trying to run away by refunding very little amount. Just because of planetspark, I will not sign up my kids in any online class, Planetspark trumps my credibility in online format. This company should leave the industry.

I had discontinued a course in July 2022. However, the ECS automatic debit is not stopped. I had called Planetspark 20 times and raised more than 15 tickets. They said their Finance Team will call back but till now there is no response. This is totally unprofessional and unethical behavior from PlanetSpark.

They show so much interest in getting into their course registration and once done they never give proper education and when we ask for refund they will never give any answer. From June i am trying to get my refund but never got it back. Such a worst company

We had very bad experience with Planet spark. They will be nice until you pay full money for 165 classes. Once you are done with your full payment you will be in their hands. We tried mailing them many times for refund but just no use and they would request to delete bad review remarks from google and said that they would refund with in 1-2 days but they would not. Just please stop doing all these cheap tricks. Parents be aware of this before joining your kids.

My child did not have any classes. Just had 3 classes in the span of 4 months- May 2022 to August 2022. We requested for cancellation and refund on Aug 2. The only response we got was that some one would be contacting us. But no one called us back so far. We were given a ticket number to track, but we cannot find that ticket when we login to our account.

We discontinued classes in the month of March. We had opted for emi.we discontinued classes in the month of March as we were not happy with their service. we asked them to stop emi also still they haven't stopped and of we stop it it will affect our sibil rating.so we called and asked them n mailed them more than ten times .no response from them .

The course is substandard in quality . This is a thug company. While signing ypu up they tell you if you are not happy you can cancel with no questions asked and get refund for classes not taken. But they do not refund any money. I have been following up with them since 10th May 2022 for aa refunf they only commit that it will be processed in 2 days or 1 week. In fact when you cancel they don't even inform the loan company which debits EMIS from your account every month . Never enroll your child into their program. I have had the bitter experience. Only parents who have no knowledge about English feel that their course is terrific. It is the most substandard thing being sold with false claims

I was told that the money will be refunded on discontinuation of the class. I had to discontinue my daughter's class but the customer support does not seem to be responsive enough to refund the money. I have exchanged a few emails, sent text messages to the concerned people, but no refund so far. It has been more than a week.

US support number does not seem to be working as well.

I have enrolled my child for English public speaking . Please note that I have paid nearly 1 lakh for the course and now the English teacher is completely out of touch.

Hi,

I have raised several complaints and tickets with this company. Employees keeps leaving. It has been 2 months. No response. No calls no response to customer service emails.
Very unprofessional and unethical company.

I was requested by Planetspark sales team to opt for zero EMI option still interest was getting deducted on my by enrolled credit card. I have been continuously chasing from past 11 months and complaining Planetspark support team included co-owner Kunal Malik still, my money is not refunded. This company seems to be fraud and I urge everyone to expose Planetspark in all sort of online social and learning platform so that innocent people like us should not be cheated like us.

It's hard earned money which we paid for the benefit of our child but company like Planetspark don't have any Business ethics to operate!

Hi,
I had enrolled my twins Yash & Anish for their personality development course.
They had assured me that they will refund the money back in case we are not interested without asking any further questions, its been more than a month I had requested to stop the course and refund my money back, every time I call customer care it will go to voice mail, once in a blue moon they receive the call they tell me the course is stopped money will be refunded.
But I am receiving that course was on hold & will be restarted.
I was forced to take EMI on credit card, now my EMI is getting deducted, my kids have hardly attended 2 classes.

I am calling them multiple times but no use.

Please let me know what I can do, I am really getting frustrated.
Request to all parents dont trust these guys.

I want my money to be refunded, its my hard earned money, dont do such cheating.
their contact:[protected]

Thanks,
Sneha

Fraud company. Registered my child for summer camp and english course but lots of issues and classes were not happening. Requested for cancellation and now stuck. Struggling since more than a month to get the refund. Stay away folks

I had taken a course from PlanetSpark for my son (9 years) in May/2022 and had to cancel the course on 30/June/2022 which I had informed PlanetSpark in writing (see email attached) and also by calling them. When we had taken this course they insisted that we take a loan of 76, 000 rupees from Early Salary (loan provider) as it will be convenient for them to setup a direct debit on my bank account. Hence even though we did not want a loan we had to undergo this process as it was insisted by PlanetSpark team. The entire onboarding process was done within 2 days.

Now after a month or so we did not want to continue with the course since my son was getting much time from his school activities which started mid of June 2022 and hence we decided to cancel the PlanetSpark course on 30/June/2022 and informed both PlanetSpark and Early Salary. While joining PlanetSpark had promised that we can cancel the course at any point of time.

It's been over a month now, and have been following up with them for cancellation however they are not completing the process. Meanwhile Early Salary has been calling multiple times daily, harassing and threatening me to still continue paying the EMIs else they will send recovery agents and take legal action on me. Even after repeated reminders by calling PlanetSpark team and emails (see attached) they are not completing the cancellation process. Early Salary team is not speaking directly to PlatnetSpark while they are insisting they want a cancellation confirmation from PlanetSpark which they have not sent yet while they insist that I pressurize PlanetSpark for closure which I have been doing by calling and sending emails but they keep on saying that is pending with some or the other department.

Please help in closure and refund!

They are not cancelling the course. Initially they make lot of promises and said if we want to cancel it will be done without any difficulty. But not cancelled my course after two months. It's a fraud company. Customer support people are useless with same scripted responses. Don't enrol your child. Beware.

I have enrolled my kids in planet spark classes but they are not taking classes now. they have taken full amount of rs. 1.10 lac in the month of March 2022. when i asked them to cancel the course and return my money. they have blocked my and my family's number. they are not responding and my money is stuck.

I enrolled my daughter in course with confirmation over mail of refund in case of discontinuation of course . Since 13th May 2022 i am requesting for refunds but customer support, finavce is ignoring and making false promises every time

I WILL PAID Planetspark 13356 rupees for three months but I stopped for 7 class for third class, classes.but thay are not refund my money.chor company.mare mahenot ka rupeeiya Choi kor liya.pl help me .call me [protected]

PlanetSpark is a fraud company. Please please refrain from enrolling your child to planet spark program. After getting all the money upfront for 2 years, they will have issue with matching time for teachers. Additionally, the teachers are mediocre. And on top of that when asked for refund, they will simply stop responding. I have been behind them for a refund of 80k for past 5 months now.

Please do a favor and enroll somewhere else. All they google reviews are by their own employees or are fake

Hi,
The refund ticket was raised 103820 and Umam Khan ( umam.[protected]@planetspark.in) who is handling the US escalations is assigned to the ticket to initiate the refund . For last 1 month she is not responding to the emails calls and messages . I paid the full amount and they told me that at any point if I am not satisfied with the service, they will provide the refund.

The planet spark classes are not good. The teachers are not staying with the company and my kid has to switch the teacher 3 times.

I tried my best to get the refund back . can you please help us get our refund.

Thanks,
Anju

My daughter joined in Aug 2021, we paid 1750$ for their maximum number of sessions .

I was nicely introduced to a lady named Shreya who was their councellor in facing off direct clients like me . Then was roped into a conversation with their so called Ceo, then their daily co ordinator Garima Dhameja .

In very few sessions we realized these guys haveno clue on how to operate their business model . No professional sense, timing mixups, teachers distracted, no sense of coming or finishing on time, mostly sick . Eventually after just 4 sessions we lost interest .

Its the month of Mov 2021 since now which is Aug 2022 we have been sent on a wild goose chase, some reason or the other and the case of refund which was promised to be swift is now completely stretched beyond my frustration levels .

I cant tolerate this behaviour because this is day light looting and am raising my voice here to simply get some attention before the matter needs escalating to the next level .

Chilldname - Shaalin Rath
Email address - [protected]@gmail.com

Thanks

I have 36 pending classes with this instittue and they have not refunded it. At the time of registration they told us it will be refunded in 24hrs.
Noting has yet been done.

I have enrolled my son in planetspark in December 2021 and paid for 80 sessions. After attending Couple of classes my son lost interest as his teacher was not slowing up on time and it was same even after changing the teacher. So I have stopped the classes after about 20 sessions and requested for refund but they are not at all responding. I strongly discourage to join their kids in planetspark.

I have registered for online English course for my son Aarya in Planetspark on Oct 1st 2021 and student ID is - 149015. It is a 48 months course and the money will be auto debited from account every month around 4400.

Student has not showed interest in course after 5 months, so we decided to discontinue the course and informed the same to PlanetSpark management. Management agreed for the same and told us like will stop the auto debit option and settle the refunds soon.

But still the auto debit continued for Apr 2022 and May 2022 months even after discontinued the course. After multiple complaints and escalation finally stopped the auto debit from June month onwards.

But the refunds amount has not been settling and giving the same response again and again like - Delay at Finance team. I have shared the details about the auto debit transactions and amount for the consumed classes. There is no proper customer care team to address the parents concerns.

Parents please think twice before signing on the auto debit form - it is quiet easy to subscribe to the course, Management voluntarily follow-up and take utmost care till submitting the auto debit form. Then the show starts, it is not that much easy to complete the formalities and exit. No one will give proper response to your issues.

Most of the teaching staff, support and management team are quitting the Planetspark and new team joining and this cycle is going on.

I strongly suggest not to go with PlanetSpark, better to avoid.

Thanks,
Venkat.

I joined this company on 12th may 2022 work for them even in odd hours now more than two months they are not giving my salary multiple times promise but not credit at the time of credit the salary.Manager Ankit pratap and Ashish both are most worst person they politics nothing else.Kindly take strict against the fraudsters.These kind of organisations harass employees and exploit them.

They are not cancelling the course. Initially they make lot of promises and said if we want to cancel it will be done without any difficulty. But not cancelled my course after two months. It's a fraud company. Customer support people are useless with same scripted responses. Don't enrol your child. Beware.

Pathetic is the right word for Planetspark. I deleted my old Complaint 2 months ago 'cause they promise me that they will complete my process of refund really soon. But it's the 7th Month and I'm still there in their REFUND PROCESS.
I joined PlanetSpark as a student from November 2021. After a month I realized that it's good for nothing, so I talked to their personnel to cancel the course. He said that the course will be canceled in December 2021. From the very first day it was decided that the fee would be deducted only when I pay it, it would not be automatically deducted from my account. But from 5th January 2022 without any reason the EMI started deducting and I was not attending any of their classes. I called them hundreds of times and send them many of emails but no response has been coming from them, they always say, " They are working on it", " It's been in the PROCESS " but nothing is working. It's been July 2022 and they are still working in an Incompetent and Irresponsible manner. Now I have to proceed legally against these fraudsters.

Started the Class for My son (60 days ) and 2 daughters (60 Days) separately & I paid more than 5000 AED to avail these online classes
Till the get the fee paid to them they were very sincere to follow all day and night to grab the money.
Once the online classes started the instructor is not showing up for classes on time all the time we have to chase them.
More than 5 family members of teacher died to bunk the classes, Internet not available, Sunday is off in India, WIFI have issues, all the silly unprofessional reasons they have to bunk the classes.
We are not getting the proper classes & it's not going at all based on Syllabus & Teacher is not taking the classes properly mostly she is changing the timing & mostly we are reminding her to start class & always she is starting class by 15 to 20 min late. I have raised the complaint & even called to Planetspark.
The counsellor not responding to complains, simply they started this business to loot the public money.

I enrolled my kids for online classes, after payment, they just ignored.