Planetspark Complaints & Reviews

I am also facing the same issue. Please see my post on LinkedIn here.
I also urge others to share their concerns on LinkedIn as PlansetSpark responds quickly to LinkedIn posts.

https://www.linkedin.com/posts/dr-hamid-hasan-37a01820_planetspark-refunds-activ...⇄

They took my personal details as adhar card or pan card or phone no....

I have discontinued my daughter's classes and as per the agreeement M/s Planetspark is supposed to refund the balance amount which they are making run from pole to post.

requesting for immediate help on refund for the unfinished classes.

This is about my daughters's classes. i have discontinued the classes. as agreed during the registeration about complete refund of money i am suppose get refund for the balance classes which no body is responding.

it is really furstrating to see that their customer reponse so poor. i request help in gettign the help on the refund.

Please do not get in to the trap of Planet Spark as they are only here to make money and nothing else

They make you to pay money / fee completely giving any discount and once you get in to this trap they relax and forget reason of taking money.

No quality training, No feedback, No response, No tracking, Tutors are easy and not serious ... Horrible in one word

There has been lot of issues since we have taken trial class from Planet sparks. They took money by financing a loan to me from their finance partner EarlySalary worth 65.4K INR and also took down payment worth 7.2K INR.

issue arrises when they started making things not simpler as they quoted incorrect fee details, unavailability of teachers and timing slots & when requested them to cancel my subscription, they are ignoring the calls now and being rude if they gets connected to a phone call.

I am really worried about my CIBIL as I am bound to cancel ENACH authorization from my bank to avoid monthly deductions of emis and would going to file a case if they are not going to refund the amount back to early salary and cancel my agreement with them and refund my down payment.
I have proof of their rudeness over call...
#fraudplanetspark

I decided for not going ahead with planetspark classes in December first week, 2021. Our email to planetspark is on 8 th of December for the same. And as they had promised. They are supposed to refund money in one month in our respective bank account. It is the end of April 2022 and we have got only promises from planetspark's customer support after innumerable phone calls and other emails. I personally feel that they are using this online platform just for the sake of cheating people in the name of education. I would really not advise anyone to register their child for planetspark classes. We have lost a lot of money in exchange of no teaching for our child. This is TRUE and very serious.

While councelling, they have told to refund all the money including down payment. But somany followups they have not refund. Now they are telling that down payment is not refundable.

I am Triveni, I joined my daughter Nimisha in Planet spark in the month of May It went well for 3 months and since we are not satisfied with the mam(Aishwarya - [protected]) we requested for replacement of another mentor, I wait for 2 months for the new mam to take over the classes but it does not happen and I really fed up with followup's since 8 months.So now I wanted to go with the cancellation process. and please refund the money for the months which we did not attend the classes.

My ticket number is #96142

I have enrolled my son for planetspark's public speaking classes and chose emi option for payment. But after 24 classes out of 60, the assigned teacher was no longer able to continue as they have not paid his salary. We no longer wanted to continue with other teacher and asked for refund and immediate stoppage of emi deduction in Jan 2022. In Feb 2022, I received a mail that my refund will be processed in 10 working days, yet my emi was deducted...

I joined PlanetSpark as a student from November 2021. After a month I realized that it's good for nothing, so I talked to their personnel to cancel the course. They said that the course will be canceled in December 2021. From the very first day it was decided that the fee would be deducted only when I pay it, it would not be automatically deducted from my account. But from 5th January 2022 without any reason the EMI started deducting and I was not attending any of their classes. I called them hundreds of times and sent many emails to them but no response has come from them, they always say, " They are working on it". It's been April 2022 and they are still working in an incompetent and irresponsible manner. Now I have to proceed legally against these fraudsters.

I am a parent because of covide situation I plan get admission in planetspark. The counselor name ayushi did lot of fake promises and asked for all the account details we provide the details and they started the class the teacher was just doing time pass with my kid after some month I planned not to continue the class. My husband spoke to the counselor name ayushi. We asked what ever the class is remaining you deducte money she said OK sir. And next day she started fooling us that all classes are done. When I spoke to the teacher named Sakshi Gardi she said very sorry mam classes are remain. 20 group and 9 classes we asked to deduct the money they didn't deducted. Lots of fake things they started saying. My husband called directly customer service. He said in system it is showing only 5 classes. They are hungry for money not for knowledge. Very poor service they provide and bad experiences Sakshi teacher and the counselor ayush is totally fake.

Sir I have done Emandate Authorization with one fraud educational online services pvt Ltd. Named . planetSpark kids online education pvt ltd. Now I wants to cancel my Emandate in my SBI account.

I had enrolled my daughter for Planetspark English classes. I couldn't afford the fees. Hence I had requested them to give EMI option and they arranged it through Eduvanz. My daughter completed 97 classes with Planetspark. After that due to offline school classes my daughter couldn't continue the classes hence we requested to opt out of the classes and on Jan 28th 2022 I've dropped a mail to Planetspark to discontinue the course. I contacted the Planetspark team and they calculated the the dues to be paid by me and I paid the same in February 2022. Since then i have been requesting them to close the loan with Eduvanz. But they are not closing the loan. Every month the EMI is getting deducted from my account. I contacted Eduvanz but they told me that Planetspark hasn't paid the dues to EDUVANZ, hence they won't be able to close until they receive the dues. I am stuck in between loosing the money. Kindly help me getting the loan closed through Planetspark and get back my refund.

I had purchased a plan which gave my 7 yo child 40 classes. They advertised a public speaking course but were teaching my child basic grammar and vocabulary, which my child is well-versed with for their age.

Additionally, My child attended classes but every week there was some issue with the teacher cancelling the class at the last moment due to electricity issues, last minute cancellation for religious holidays, etc.

They also billed me for more classes than had been given and when I provided a detailed accounting of same, they completely ignored the facts. This is a money hungry company with no sense of professionalism and provide sub sub sub par services (yes, that’s how bad it is).

They are also highly aggressive. When I told them I had canceled their services, a teacher kept messaging me to schedule further classses although I told her about the cancellation and my prior experience. They also keep emailing me. I’ve unsubscribed and blocked yet, I keep getting their emails.

This company offers teaching jobs for public speaking excellence course. But in real they hire teachers for marketing purposes with lot of restrictions on them and give unknown numbers to be called for slot confirmation purpose .. which in real gives no positive outcome ending the teachers getting blocked as spam. Other thing is whatever there showing is not what they are giving .they make job seekers give tests sign agreements ask bank details n still no penny given back in return for any work or training they give.other thing they hire people to assist teachers which never give any response to their queries n just keep noticing them for different trainings on job.they are just wasting the time n energy of people under the title of giving work from home job

I enrolled my son In the month of October. My son hardly attended about 4-5 classes but according to planet spark it was 10 classes. I don't want to argue about it.

My concern here is about tge refund. I requested for the refund, but they are just dragging the case and there is no refund initiated. I requested the refund in January, inspite of me calling 10 times no refund is initiated I just get confirmation mail stating that the amount will be refunded in 7-10 working days. These working days never come up.

Planet spark are making money by fooling customers. Never enroll hour child in it. Waste of time and money.

The money never comes back.

I've enrolled my daughter into "Public Speaking & Creative Writing (Beginner) classes" with PlanetSpark.in in August, 2021.

Also, made the full payment of Rs. 36, 000.00/- on 1st Aug, 2021. Please find the attached screenshot confirming the payment.

As my daughter was not showing interest in the classes and also, not able to adjust the school timings, I've decided to cancel the enrolment. I've also contacted the account manager over phone indicating the cancellation on 18 Nov, 2021 at 15.12hrs and as per PlanetSpark policy had requested the refund o[censored]nattended classes.

Since then I've been keep following it up with PlanetSpark team to get my refund. There is no update till now.

Though I've created multiple tickets, a couple of tickets were resolved without any update/comment by Lakshay Khattar. I've also made an escalation at [protected]@planetspark.in. But, got no update.

Account Manager:
Lakshay Gandhi - +[protected]

List of attachments:
- Payment confirmation mail from PlanetSpark dated 1 Aug, 2021
- Call log/history to account manager (Lakshay Gandhi)
- Screenshot of mail chain to [protected]@planetspark.in
- Screenshot of mail chain that CSD requesting for an update from finance team
- Screenshot of tickets raised (no comment on why the ticket was resolved)
- Call log/history to PlanetSpark customer support

I have joined my kid for spoken class in planets park. While join they forced me to pay 21, 000 on that day itself . I paid since they told me that refunding is possible if we dropped.
But after 10 class due to some personal issues we dropped from the class. December itself I requested for refund.
Each and every time they started saying some back end issue. Sometimes calls went without answer.
They have agreed me that they will refund me 16000 . But I didnt get . It's been more than 3 months. I am in need of money to join my kids to school. But they are not responding properly. Please help me to get money back. Mail id that I have communicated: [protected]@planetspark.in
Ticket no old: 30768
New : 70471

I enrolled for PlanetSpark public speaking classes for my daughter. Paid an Enrollment Fee of Rs 9000 through master card and signed up to pay Rs 100000 as Rs 4762 per month EMI through a loan provider they arranged by name of Gyandhan educational loan. All this was done with PlanetSpark promises that we can cancel the services at any point of time and the payment will be cancelled within 2 days, taking amount only for attended classes...now Miss Khushi Maheshwari and Mr. Abhishek Raj blocked my contact number...they are not responding to my messages and mailes.
Kindly do the needful.I am struggling from last 2 months

Hello,
I enrolled my brother with Planetspark, because it was 1:1 live learning platform as my brother is preparing for IELTS and wanted to work on communication part.
But plan changed and we didn't wanted to continue with the course as it wasn't required now.
So I contacted the counselor, and he said he has left the organization, we need to contact the customer support and assigned manager,

I Mailed...

Dear sir

my child exit the course of public speaking after attending 17 classes but we have paid rs 18000/- for 30 classes.I put request for refund of 13 classes on their email id :[protected]@planetspark.In and on toll free number [protected].My ticket number is 16346 and enid -10712.They are mently harrasing me and wasting my valuable time from three months.Every time new executive pick the phone and make excuses.Please look into the matter and do the needful .

Thanks & regards
sunita
[protected]@gmail.Com

I have canceled classes from Planetspark on March 89h 2021, as my son was having health issues and the doctor had advised reducing all the screen time. I have availed loan from Early Salary for the classes taken from Planetspark.

I had emailed the request to cancel to

shivani.[protected]@planetspark.in, (Shivani - Account Manager)
farhan.[protected]@planetspark.in, ( Farhan Ahmad - Team Leader)
[protected]@planetspark.in,
[protected]@earlysalary.com,
Kunal Malik, ( Kunal Malik - Co-Founder)
[protected]@earlysalary.com,
[protected]@planetspark.in, ( Maneesh - Co-Founder)
[protected]@planetspark.in

But till now there is no response, though I have shared my mobile and asked them to the callback. No call or reply till now. Raised a customer care Ticket too.

Also tried reaching the customer care number: "+91 [protected]". This never works!

Then I tried calling the counselor who had initially got us introduced to the program. He never picked our calls. Though he replied to WhatsApp message telling the Account Manager will take care. He then shared the Account Manager's mobile number. Also, I tried asking the Teacher for more contact details, but even she just had the counselor's mobile numbers only and didn't have any contact with the management.

The Account Manager's mobile number never works, and after 4 days we saw the Account Manager online on WhatsApp, though here network call never works. She replied back that she will discuss with the finance team and update us back the next day.

Now the same day we received an SMS alert from Early Salary on the next month's deduction amount. Then I called Early Salary, to see how to cancel or stop the loan deduction. The Early Salary representative replied that they didn't get any such info or request on the cancellation of the loan. And nothing can be done from my side as it needs to be closed properly from PlanetSpark only!

Now I try calling Counselor and the Account Manager no one picks the call. No idea how to proceed here. I'm stuck, and our hard-earned money is being looted. Don't know how to catch these guys!

Need to take proper action against these fraudsters.

I had enrolled my 2 kids for English classes.
Monthly fee was getting auto deducted from my account.
I stopped the classes more than 6 weeks ago, and informed them that I want to cancel the sessions. They said ok and informed that payment will not be deducted.. but every month the amount is getting auto deducted and if I don't keep sufficient balance, they bombard us with calls, emails and messages..
Repeated efforts to contact the executives concerned have failed..

We enrolled for PlanetSpark public speaking classes for our kid. Paid an Enrollment Fee of Rs 9000 through credit card and signed up to pay Rs 87600 as Rs 4171 per month EMI through a loan provider they arranged by name of EarlySalary.

All this was done with PlanetSpark promises that we can cancel the services at any point of time and the payment will be cancelled within 2 days, taking amount only for attended classes.
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I enrolled my daughter in planet spark class, Counseller was Yashdeep. Within a month I decided to quit but Planet spark never gave my refund back. I am daily following up at Customer care. Akash who is dealing my case never reverts and the response is he is always busy. I am single working mother and in financial crunches. My INR 25000 is stucked and I am really looking for help. I beg Planet Spark team to please refund my money, I am not taking services past from 1 month.

Dear all, I am mk chaudhary, a middle class parent, Diksha sahu was my plantspark counsellor.she promised me to provide one month class after my son enrollment.i have paid enrollment fee as we have agreed.The time she got the money her tone has changed and said we take full fee in advance.and try to trap me in loan without my concent.i disagree then she is threatening me to file a harrassment case against me if I want my hard earned money...

We enrolled our daughter paying the full amount upfront. She was given about 15-20 classes while the teachers kept changing and unresponsive. We tried contacting them multiple times. We were told a refund will be provided as they stopped the classes. It has been about an year and we only receive updates saying refund will be provided in a few days. Beware of them and do not dare to sign up with them. Don't fall for their gimmicks . Details of some of the fraudsters:

Shreya Shree
Cc: Vikesh dhawan ; Vanshika Laddha

It's really a FRAUD Company. After the enrollment, they haven't shared any credentials to utilize their portal. No right contacts to resolve this issue. Customer care numbers or Mails are not responding with the solution.
It's really a FRAUD company and cheating the custoemrs.

I enrolled for tuition classes for my daughter from Planet spark in August month.
As per their written communication they asked whenever I want to cancel the registration I can cancel. But to pursue the classes you need to provide Pan Card and cancelled cheque, will issue the loan. as far as you take services/classes pay the monthly fees/emi. As I wish to stop the classes Loan will be closed automatically.
As now I am asking them to cancel the enrolment/stop the classes. No Body is responding.
Eduvanz( loan provider) is calling me for monthly EMI or provide the cancellation Email from Planet Spark, I am providing my emails/chats which i sent to planet spark for cancellation. But they need PlanetSpark response for same.
Though Eduvanz persons are aware how both PalnetSpark and Eduvanz cheat the parents.
My Concern here is Planetspark is not following their written email words.
Mona Yadav - senior counsellor provided me on written email, whenever I want I can cancel the enrolment.