Royal Bank Of Scotland Complaints & Reviews

My name is Suraj Prasad Sahu, I was having RBS saving account which was a salary account. After I left the company then I tried to close the account. I have called to the executive and raised the request for closing the account and then from RBS one of the executive had come I have given him the debit card teared in to 4 pieces and cheque book and the same is been confirmed with the letter indicating for closing the account.

Later on I got an reply about the difference of signature in the letter and record they have in the bank, for me it is not possible to reach the bank as there is only few bank in the netire mumbai and there is no branch in thane , thats what it is confirmed from their executive.

So now the problem is interest in the account is been put for not maintaining the minimum balance and why the hell i have to pay for it when I have raised the request for closing the account and also given the debit , cheque book to the bank.

After repeated calls and email to the service till now the account is not closed . can any one help me so later on it should be that the interest goes on adding and they would force me to pay the amount.
My mobile number is [protected].

My credit card was blocked by bank due to using it in a unsafe considered foreign country. I was guranteed that I ll receive a new pre-activated card in 4 working days.

When i received the card after 4 days, I saw they had changed my name's spelling from "Manish Khandelwal" to "Manish Khanelwal". The courier delivery person refused to deliver me the card due to the spelling mismatch on my id. The same was informed to the banks customer care immediately on the same day.

No action was taken on the complaint, so I put a complaint to bank on mail. For this, the bank replied to me as the card has returned undelivered and would be sent back by band soon. The bank still addresses me as MR. KHANELWAL in all the discussion rather than KHANDELWAL.

In the mean time, I received a letter from bank mention that my name and address has been updated (old address with lot of spelling mistakes) as per my instructions. I have not requested any name or address change. On calling the customer care helpline, I was told I have to give new request for change of name & address(Request them to use my right name & address rather than using their self created one).

On following up for more 3 weeks, bank has still failed to correct my name and provide me with new card. I always get response that the card would be resend in 7-10 days, but the bank hasnt yet made correction on names spelling.

How can a bank change customer names & addresses like that only?

Dear Sir,

This is to inform you that i have a credit card,for which 1 installment was due,but the fund was not available because yesterday only my father had an operational procedure,as he had met with an accident.

Very strange i got a call from Mr. Nitesh kumar,RBS employee,Delhi branch by 7.45 AM morning,regarind cash not available in the bank.. i told him to call me after 2-3 days,as i was disturbed.
But first of all,this is not the time to call anybodys home and secondly,after my statement he started shouting and talking in such a unproffessional behaviour,that he seems to be a local galiwala Bank employee,,,,
I seriously doubt the behaviourial attitude of RBS employee,,,,,,,,,Mr.Nitesh kumar.
Requesting you to take some stringent action against him.

Regds

Rahul dubey
[protected]

Royal bank of scotland
45/47 Bank Street

Gb - Bradford bd1 1ts

Phone: +44-[protected]

Fax #: +[protected]

BT MOBILE DRAW 2010
i received mail from deputy chairman of royal bank of scotland sir philip hamptom regarding the mobile braw tat my mobile no [protected] is awarded $750000 and is approved to send us..... and they r asking to pay 49500 INR for clearing charges of airport authority....

so please conform it weather it is true or a fraud work

i have received a mail as follows
British Telecommunications Plc (BT-PLC)
81 Newgate Street
London
EC1A 7AJ

Attn: British Telecommunication Claimant,


Cell-Phone nr.......
(Always fill your same cell-phone number that won you the prize).
Ticket number (7PWUK2009).
Ballot number BT52082009/40


Following the instruction received from The Headquater ''British Telecommunication Plc" (BT-PLC under the umbrella of the UK Government) in respect with your fund valued US$850,000.00 (Eight Hundred and Fifty Thousand United States Dollars only which you were entered as an independent candidate, your mobile number was attached to ticket number (7PWUK2009). and ballot number BT52082009/40.

Your mobile number was selected for prize award, you are to received a complete sum o[censored]S$850,000.00 (Eight Hundred and Fifty Thousand United States Dollars only.

The 2010 Annual Mobile Award Promo is no doubt, a momentous achievement in the history of The British Telecommunication Plc under the Umbrella of the UK Government. And on behalf of the entire staff of the Organization, I wish to congratulate all non-Governmental Organizations who has contributed immensely towards the success of this draw as well as taking concrete steps towards its actualization.

This promotion is part of the financial empowerment program of the British Telecommunication Plc World Company (BTCW-UK) in its struggle to promote the use of mobile phones world-wide and expand the services o[censored]sing mobile phone to the less privileged/destitute..

The selection process was carried out through random selection in a computerized mobile selection machine (TOPAZ) from a database of an exclusive list of 39,031.000 mobile users drawn from all the continents of the world. This program is approved by the International Association of Gaming Regulations (IAGR).

Your prize award (fund) US$850,000.00 is currently deposited in a temporary Account with a Bank in Scotland and shall be released to you on final payment Approval by Royal Bank of Scotland upon your compliance with the bank payment regulations.



You are advised to complete the below form and send with the fund release Application Letter to Royal Bank of Scotland on [protected]@hotmail.co.uk so that they can process it and release your fund to you.


Full name..........................................
Address............................................
Age....................................................
Sex....................................................
Nationality.........................................
Home Telephone #..........................
Mobile Telephone #..........................
E-mail address..................................
Marital Status...................................
Occupation.......................................

PAYMENT OPTION.
PAYMENT OPTION.

PREFERED MODE OF PAYMENT.

1. BANK TELEGRAPHIC WIRE TREANSFER.
2. DIPLOMATIC SYSTEM OF PAYMENT.

STATE YOUR SELECTED MODE HERE:..................

FOR OPTION 1. (BANK TELEGRAPHIC WIRE TRANSFER) PROVIDE YOUR BANKING DETAILS BELOW.
BANK NAME:.............................................
BANK ADDRESS:...................................
BANK CODE:....................................
SWIFF CODE NO:.........................
ACCOUNT HOLDER NAME:......
ACCOUNT NO:......

FOR OPTION 2. (DIPLOMATIC SYSTEM OF PAYMENT) PROVIDE YOUR FULL HOME/OFFICE ADDRESS BELOW.
RECEIVER NAME::.......................................
ADDRESS:............................................
POSTAL CODE:.............................
CITY:..................................
STATE/PROVINCE:......
COUNTRY:.........

Include underneath a specimen of application to be sent the Royal Bank of Scotland
Yours Truly,
Mr. Frank Joe
Tel: [protected]
(CSD / Agent).


[protected][protected][protected]
FOREIGN PAYMENT DIVISION
ROYAL BANK OF SCOTLAND
45/47 BANK STREET
GB - BRADFORD BD1 1TS
PHONE: [protected]
FAX #: [protected]
E-MAIL: [protected]@hotmail.co.uk



Sir,
APPLICATION FOR FUND RELEASE

I write to apply for the release of my fund with regards to the winning notification that was received on my mobile phone from the British Telecommunication Plc UK. I was made to believe that this sum (US$850,000.00) is deposited in a temporary Account in your Bank.

I hereby request that the above mentioned sum be approved and remitted to me via Cash payment.







Yours Faithfully
.........................................
(Your Full Name



===========================
i replied all the information required by them
then they replied me

==========================

TO





Royal Bank of Scotland
45/47 Bank Street
Gb - Bradford bd1 1ts
Phone: [protected]
Fax #: [protected]
E-mail: [protected]@hotmail.co.uk



Kind Attn: British Telecommunication Applicant,

We acknowledge the receipt of your information tendered to claim the British Telecommunication cash award prize. Having confirmed the receipt of the filled form and application in good condition, the management and staffs of this bank wishes to express our sincere congratulations to you as one of the British Telecommunication 2010 international mobile draw cash award winner.

With reference to the email received from you, we have confirmed your position as the legal beneficiary to the sum of $850,000.00 from British Telecommunication, which is deposited in a temporary (c) account with our bank. We wish to inform you that the governing body of this bank shall approved and release the prize by cash payment to you on the auspices as the legal winner to the prize.

Your temporary account balance with us as at today stands at [Eight Hundred and Fifty Thousand United States Dollars only] $850,000.00.

For final approval and onward release of the fund to you, we shall need you to reconfirm the below important details to obligate our satisfaction:

{A} YOUR MOBILE-PHONE NUMBER THAT WON YOU THE PRIZE
{B} YOUR TICKET NUMBER
[C) YOUR BALLOT NUMBER
(D) YOUR COMPLETE NAMES

On receiving the above details, we shall approve and release the prize fund by cash payment to you on the auspices as the legal winner to the prize.

We are Sorry for the inconveniences this may cause you as we are under mandate to protect our customers’ funds with our bank and to make sure that the fund goes to the rightful beneficiary.

Help us to serve you better.

Regards,

Sir Philip Hampton
Deputy Chairman
Foreign Payment Division
Royal Bank of Scotland
45/47 Bank Street
Gb - Bradford bd1 1ts
Phone: [protected]
==========================
i have again replied with all the information required by them then they forwarded me another mail as

TO


==================================================
Royal Bank of Scotland
45/47 Bank Street
Gb - Bradford bd1 1ts
Phone: [protected]
Phone: [protected]
Fax #: [protected]
E-mail: [protected]@hotmail.co.uk




Kind; MR. ARUN KUMAR KHANDELWAL,

SEQUEL TO THE DECISION OF THE GOVERNING BODY OF "THE ROYAL BANK OF SCOTLAND" BASED ON THE APPROVED PAYMENT ORDER RECEIVED FROM BRITISH TELECOMMUNICATION COMPANY, WE HEREBY INFORM YOU THAT FINAL APPROVAL IS GIVEN TO RELEASE YOUR FUND [Eight Hundred and Fifty Thousand United States Dollars only] $850,000.00 BY CASH TO YOU AND YOU HAVE BEEN ISSUED WITH THIS EXCLUSIVE REFERENCE IDENTIFICATION NUMBER (FMJG/RBS-BT-PLC/9USX10751/09), VIDE TRANSACTION NO.: RBS/FMUG/209 AND CASH ALLOCATION NO.: RBS/X34/701LN/BT-PLC/UK, CERTIFICATE OF MERIT NO: 109, RELEASE CODE NO: 0476; BANKERS TRUST IMMEDIATE ACCESS CODE NO: -232508; SECRET CODE: UXTN019.

THE COMPLETE CASH SUM HAS BEEN PACKED AND SEALED IN ROYAL BANK SPECIAL CASH DELIVERY-SECURITY-BOX FOR DESPATCHED TO INDIA.

THE ROYAL BANK CASH SECURITY-BOX CONTAINING YOUR COMPLETE CASH AWARDED PRIZE, WILL BE DESPATCHED FROM SCOTLAND AS "A DIPLOMATIC PARCEL" AND ON SECURITY COVERAGE THROUGH THE SCOTISH GOVERNMENTAL DELIVERY IMMUNITY.

HENCE, WE HAVE INFORMED A SCOTISH DIPLOMAT (MR. RITCHIE MORRIS) WHO IS PRESENTLY ON ACTIVE SERVICE IN INDIA TO ASSIST YOU IN INDIA "TO USE HIS DIPLOMATIC INFLUENCE TO COMPLETE THE CLEARANCE / CLEARING FORMALITIES OF YOUR DIPLOMATIC PARCEL AT THE AIRPORTS FOR YOUR CONVENIENCE AND, TO SAFELY DELIVER YOUR DIPLOMATIC PARCEL (YOUR CASH PRIZE) TO YOU AT YOUR HOME ADDRESS (HOME DELIVERY)

THE SCOTISH DIPLOMAT (YOUR DELIVERING PERSON) WILL CONTACT YOU IMMEDIATELY YOUR DIPLOMATIC PARCEL ARRIVES TO INDIAN AIRPORT, NEW DELHI OR MUMBAI, WHICH IS PORT OF ENTRY OF THIS PARCEL BEFORE THE FINAL DELIVERY TO YOUR LOCALITY VIA LOCAL FLIGHT.

***********************YOUR RESPONSIBILITY*******************************

YOU WILL BE REQUIRED TO PAY AIRPORT DUTY / CLEARANCE FEE CASH OF FORTY FIVE THOUSAND INDIAN RUPEES (INR45,000.00) BEFORE CLEARANCE OF YOUR PARCEL FROM NEW DELHI OR MUMBAI INTERNATIONAL AIRPORT.

THE DELEGATED DIPLOMAT (MR. RITCHIE MORRIS) WILL ADVISE YOU ABOUT MODE OF PAYMENT OF THE ABOVE AMOUNT TO NEW DELHI OR MUMBAI INTERNATIONAL AIRPORT.

YOUR PARCEL WILL BE RELEASED BY THE AIRPORT AUTHORITY, DELHI OR MUMBAI, TO THE DIPLOMAT (MR. RITCHIE MORRIS) AFTER YOU HAVE PAID THE AIRPORT DUTY FEE. AND YOUR PARCEL WILL BE DELIVERED TO YOUR ADDRESS BY THE DELEGATED DIPLOMAT (MR. RITCHIE MORRIS) WITHIN 3-4 HOURS AFTER RELEASED BY THE AIRPORT AUTHORITY.

YOU ARE NOT REQUIRED TO TRAVEL TO NEW DELHI OR MUMBAI FOR PURPOSE OF RECEIVING YOUR PARCEL, AS WE HAVE ENSURED A 'HOME DELIVERY SERVICES' OF YOUR PARCEL TO YOUR ADDRESS IN ANY PART OF INDIA.

THE DELEGATED DIPLOMAT (MR. RITCHIE MORRIS) WILL DELIVER YOUR PARCEL TO YOU IN PERSON AT YOUR HOME ADDRESS AFTER CLEARING SAME FROM NEW DELHI MUMBAI AIRPORT ON YOUR BEHALF.

WE DID NOT REVEAL THE REAL CONTENT OF THE PARCEL TO NO ONE, OR ANYONE, THEREFORE KEEP SECRET ABOUT THIS CASH TRANSACTION UNTILL YOUR CASH ENTERS INTO YOUR HANDS SECURELY, THIS IS FOR SECURITY REASONS. DO NOT EXPOSE CONTENT OF PARCEL.

ONCE AGAIN, SUBMIT THE COMPLETE AMOUNT (45, 000 INR) TO DIPLOMAT (MR. RITCHIE MORRIS) TO ENABLE HIM ASSIST YOU COMPLETE AIRPORT FORMALITIES, CLEAR YOUR PARCEL FROM AIRPORT IN DELHI OR MUMBAI AND TO DELIVER YOUR PARCEL TO YOU AT YOUR HOME ADDRESS.

UPON RECEIPT OF YOUR PARCEL (DELIVERED) TO YOU BY DIPLOMAT RITCHIE MORRIS, YOU ARE TO CONTACT THIS DEPARTMENT IMMEDIATELY FOR THE (PASSWORD / CODE) TO OPEN YOUR SECURITY BOX (ROYAL BANK SPECIAL CASH DELIVERY-SECURITY-BOX), TO ACCESS YOUR CASH, AND TO CROSS-CHECK THE TOTAL CASH RECFEIVED, BEFORE THE EXIT OF THE DIPLOMAT (MR. RITCHIE MORRIS) FROM YOUR HOUSE.

YOU WILL BE REQUIRED TO FILL-AND SIGN, THE RECEIVER'S FORM, WHICH WE HAVE PLACED ON TOP OF YOUR CASH AND RETURN COPY TO THIS DEPARTMENT, AND COPY TO YOUR CLAIM AGENT (BT-UK), TO CONFIRM RECEIPT OF PAYMENT.

TAKE NOTE OF THE FOLLOWING:

THE DESPATCH OF YOUR CASH DELIVERY-BOX “DIPLOMATIC PARCEL” HAS BEEN SCHEDULED FOR TUESDAY 30th MARCH 2010.

THE “DIPLOMATIC PARCEL” WILL ARRIVE NEW DELHI OR MUMBAI (AIRPORT) INDIA ON WEDNESDAY 31th MARCH (MORNING) AT ABOUT 09:15AM INDIAN TIME.

PLEASE ACKNOWLEDGE THE RECEIPT OF THIS IMPORTANT NOTICE' INDICATE YOUR PREPARDNESS TO PAY THE AIRPORT-DUTY FEE BY RECONFIRMING THE FOLLOWING DETAILS:

A- YOUR COMPLETE NAMES........
B- YOUR RECEIVING ADDRESS.......
C- YOUR DIRECT CONTACT MOBILE PHONE NUMBER.......
D- SEX.......
E- AGE.......

PLEASE DO NOT BOTHER TO REPLY THIS EMAIL IF THE ABOVE CASH PAYMENT PROCEDURE IS NOT ACCEPTABLE BY YOU.








FINALLY, YOUR FUND IS PROTECTED BY A PREMIUM HARDCOVER INSURANCE POLICY INSTALLED TO PREVENT DEDUCTIONS FROM YOUR PRIZE FUND PRIOR TO THE FINAL RELEASE OF THE COMPLETE SUM TO YOU, SO PLEASE TAKE NOTE OR ELSE ANY FURTHER EMAIL FROM YOU WILL BE TOTALLY IGNORED..

IF THERE IS ANYTHING THAT YOU FAIL TO UNDERSTAND, YOU ARE ADVISED TO CONTACT THIS OFFICE FOR INTERPRETATION, ASSISTANCE AND FURTHER CLARIFICATION


HELP US TO SERVE YOU BETTER.

REGARDS,

SIR PHILIP HAMPTON
DEPUTY CHAIRMAN
FOREIGN PAYMENT DIVISION
ROYAL BANK OF SCOTLAND
45/47 BANK STREET
GB - BRADFORD BD1 1TS
PHONE: [protected]

now i have given all the details but i want to know the genuineness of the same
weather its genuine or a complete fraud please reply to my query as soon as possible.

thanks from
ARUN Kumar KHANDELWAL

Respected sir/Madam
Could some one take a necessary action to stop such an fraud mails from the cheaters who are trying to using big brand names. What is Royal bank of scotland and BT-PLC doing, aren't they bothered about misusing of their brand names and logos. Kindly try to act as early as possible, Because i don't want other people to get cheated. Dear public i[censored] get such messages don't ever consider them bcoz they are nonsense so be cautions.

As on[protected] i recieved a mail saying that i was won a lottery of 250, 00, 000 U S Dollars, As per that they have called me and said that they will deliver the payment once the payment was Approved, After that i got the mail from name called (Dr.Mohammed Allen Ali)

Here is the details (
From The Dest Of Dr.Mohammed Allen Ali.
Manager In Royal Bank Scotland.
No;134 West Regent Street, Glasgow.
Edinburgh EH2
post code. G2 2RQ.

ATTENTION!!!
Dear Sir/Madam

Permit me to formally introduce myself as Mr.Mohammed Allen Ali, from Manchester City United Kingdom, Manager in this branch of Royal Bank of Scotland, .During the course of our auditing we discovered the sum of Four Million Six hundred thousand united states dollars (USD$4.6M) floating in an account opened in this Bank since 1997 and as from 2001 nobody has operated on this account again, and after going through some old files in the records I discovered that the owner of the account[protected] been Mr. Andreas Schranner, a German property magnate Age 64 years old, his wife Maria, 62 years old, their daughter Andrea Eich, 38, her husband Christian, 57, and their children Katharina, 8 and Maximilian, 10 years old, all perished in the jet. [Concorde AF4590] With the whole passengers on-board on Monday, 31 July, 2000, 13:22 GMT 14:22 UK died without a [HEIR]Monday, 31 July, 2000, by plane crash, hence the money is floating



Here is the air crash website onfiltered

http://news.bbc.co.uk/1/hi/world/europe/859479.stm



After due verification I noticed that no other person knows about this account except his wife and his only dauthers who was also invovled in the crash, and the account has no other beneficiary and my investigation proved to me as well that until his death he was the Director German Property magnate [SARL]Since our bank, (Royal Bank Of Scotland).got information about his death, we have been expecting his next of kin to come forward and claim his money because we cannot release it unless somebody applies for it as next of kin or relation to the deceased as indicated in our banking guidelines and policies but up to date nobody came up to this bank as his next of kin or relative


It is therefore upon this discovery that I and other officials in my department now decided to make this businness proposal to you and release the money to you as the next of kin or relation to the deceased for safety and subsequent.disbursement since nobody is coming forth and we don't want this money to go into the Ban! k treasury as unclaimed Bill.


On this note, I decided to seek for whom his name shall be used as the next of kin as no one has come up as his relation. And the country law here does not allow such money to stay more than ten years, for the money will be recalled to the government treasury as unclaimed after this period.Upon the receipt of your response, I will send to you the application form, bank'scontact and the next step to take. I will not fail to bring to your notice that this business is hitch free and that should not entertain any fear as all modalities for fund transfer can be finalized within fourteen banking days, after you apply to the bank as a relation to the deceased.


It has been resolved that 30% will be for you while 10% has been maped out to defray any expences that might be incured during the process of the transaction.Then 60% will be for me which shall be release after the funds must have been remitted into your bank account.


When you receive this letter, kindly send me an e-mail signifying your

decision.Including your private Tel/Fax numbers for quick communication.

Hoping for a very successful business relationship with you.

Reply to me by my private E-mail Address [protected]@yahoo.co.uk


Best Regards,

Dr Allen (M) ALi
Manager R B S)

So i have reply them, and i lost 1, 22, 000, As i paid them for the clearence charges

so plz let me know what i have to do to get my money back as they have given me time to pay extra amount tomorrow i told them i will arrange the money and thay asked me to come down to delhi

so plz let me to whom i have approach to catch them and get my money back need immediete responce

thank u
With regards
Lokesh kumar raju S.R.
+97-[protected]
Hyderabad