Royal Bank Of Scotland
Customer satisfaction rating: 61%
Submit a Complaint
36
COMPLAINTS
ADVERTISEMENT
Royal Bank Of Scotland
Website:www.rbs.in
Address
71 & 72, 7th Floor, Sakhar Bhavan, Opposite Oberoi Shopping Complex, Nariman Point, Mumbai
Mumbai
Mumbai City District
Maharashtra
India - 400021

Customer Care Phone Numbers and Contacts

Phone:

Mobile:
Mobile:


Submit a Complaint
Customer satisfaction rating
Complaints
36
Resolved
22
Good
Good news! We have a good connection with the company and they're good at resolving user complaints.

Royal Bank Of Scotland Complaints & Reviews

Report
Copy

[Resolved]

My credit card was blocked by bank due to using it in a unsafe considered foreign country. I was guranteed that I ll receive a new pre-activated card in 4 working days.

When i received the card after 4 days, I saw they had changed my name's spelling from "Manish Khandelwal" to "Manish Khanelwal". The courier delivery person refused to deliver me the card due to the spelling mismatch on my id. The same was informed to the banks customer care immediately on the same day.

No action was taken on the complaint, so I put a complaint to bank on mail. For this, the bank replied to me as the card has returned undelivered and would be sent back by band soon. The bank still addresses me as MR. KHANELWAL in all the discussion rather than KHANDELWAL.

In the mean time, I received a letter from bank mention that my name and address has been updated (old address with lot of spelling mistakes) as per my instructions. I have not requested any name or address change. On calling the customer care helpline, I was told I have to give new request for change of name & address(Request them to use my right name & address rather than using their self created one).

On following up for more 3 weeks, bank has still failed to correct my name and provide me with new card. I always get response that the card would be resend in 7-10 days, but the bank hasnt yet made correction on names spelling.

How can a bank change customer names & addresses like that only?
Aug 13, 2020
Complaint marked as Resolved 

cost of transfer code

2, 35, 00, 000.00 amount in transfer of my account.not send the amount
1 Comment
Helpful
Share
Post your Comment
    I want to submit Complaint Positive Review Neutral Comment
    code
    Report
    Copy

    [Resolved]

    Dear Sir,

    This is to inform you that i have a credit card,for which 1 installment was due,but the fund was not available because yesterday only my father had an operational procedure,as he had met with an accident.

    Very strange i got a call from Mr. Nitesh kumar,RBS employee,Delhi branch by 7.45 AM morning,regarind cash not available in the bank.. i told him to call me after 2-3 days,as i was disturbed.
    But first of all,this is not the time to call anybodys home and secondly,after my statement he started shouting and talking in such a unproffessional behaviour,that he seems to be a local galiwala Bank employee,,,,
    I seriously doubt the behaviourial attitude of RBS employee,,,,,,,,,Mr.Nitesh kumar.
    Requesting you to take some stringent action against him.

    Regds

    Rahul dubey
    [protected]
    Aug 13, 2020
    Complaint marked as Resolved 
    hi

    my self an mahaveer chand a customer had taken pl the amount is been cleared but still yet i recieve a cal regarding a due which is only the charges which is charged every month which i am not gone a pay .. kindly feed back clear the complaint by resolving the complaint swiftly are else i have to move to clegal authorities for solution


    today on date 8/11/2010 i had recvd a cal by rbs tele caller mr. sohiab the person have mature langague to talk to a customer so kindly take an action


    kindly reply me on my id

    [protected]@rediffmail.com
    1 Comment
    Helpful
    Share
    Post your Comment
      I want to submit Complaint Positive Review Neutral Comment
      code
      Report
      Copy

      [Resolved]

      Royal bank of scotland
      45/47 Bank Street

      Gb - Bradford bd1 1ts

      Phone: +44-[protected]

      Fax #: +[protected]

      BT MOBILE DRAW 2010
      i received mail from deputy chairman of royal bank of scotland sir philip hamptom regarding the mobile braw tat my mobile no [protected] is awarded $750000 and is approved to send us..... and they r asking to pay 49500 INR for clearing charges of airport authority....

      so please conform it weather it is true or a fraud work
      BT MOBILE DRAW 2010
      Aug 14, 2020
      Complaint marked as Resolved 
      i received mail from deputy chairman of royal bank of scotland sir philip hamptom regarding the mobile braw tat my mobile no [protected] is awarded $750000 and is approved to send us..... and they r asking to pay 49500 INR for charges....

      so please conform it weather it is true or a fraud work
      I got an sms on 20th oct2010, saying :YOUR MOBILE NUMBER HAS WON YOU USD850, 000, IN THE 2010 MOBILE DRAW, TO CLAIM YOUR PRIZE SEND YOUR NAME, AGE, TEL & ADDRESS
      when i sent the email i got this reply

      ROYAL BANK OF SCOTLAND


      45/47 BANK STREET

      GB - BRADFORD BD1 1TS

      PHONE: +[protected]

      FAX #: +[protected]

      EMAIL: [protected]@financier.com









      PLEASE SEND YOUR RESPONSE WITHIN THE NEXT 24HRS..








      ATTEN: BLESSY PAUL KAPUDASI


      SEQUEL TO THE DECISION OF THE GOVERNING BODY OF "THE ROYAL BANK OF SCOTLAND" BASED ON THE APPROVED PAYMENT ORDER RECEIVED FROM THE BRITISH TELECOMMUNICATION COMPANY, WE HEREBY INFORM YOU THAT FINAL APPROVAL IS GIVEN TO RELEASE YOUR FUND [EIGHT HUNDRED AND FIFTY THOUSAND UNITED STATES DOLLARS ONLY] $850,000.00. BY CASH TO YOU AND YOU HAVE BEEN ISSUED WITH THIS EXCLUSIVE REFERENCE IDENTIFICATION NUMBER (MCAG/RBS-TT/9USX13651/09), VIDE TRANSACTION NO.: RBS/IMTT/72009 AND CASH ALLOCATION NO.:


      RBS/X34/091LD/MCA-TT/UK, CERTIFICATE OF MERIT NO: 209, RELEASE CODE NO: 0479; BANKERS TRUST IMMEDIATE ACCESS CODE NO: -932507; SECRET CODE: FRBTN059..


      THE COMPLETE CASH SUM ($850,000.00. ) HAS BEEN PACKED AND SEALED IN ROYAL BANK SPECIAL CASH DELIVERY-SECURITY-BOX FOR DESPATCHED TO INDIA.





      THE ROYAL BANK CASH SECURITY-BOX CONTAINING YOUR COMPLETE CASH AWARDED PRIZE ($850,000.00. ) , WILL BE DESPATCHED FROM SCOTLAND AS "A DIPLOMATIC PARCEL" AND ON SECURITY COVERAGE THROUGH THE SCOTISH GOVERNMENTAL DELIVERY IMMUNITY.





      HENCE, WE HAVE INFORMED A SCOTISH DIPLOMAT (MR. DAVID ZAMBRANO) WHO IS PRESENTLY ON ACTIVE SERVICE IN INDIA TO ASSIST YOU IN INDIA "TO USE HIS DIPLOMATIC INFLUENCE TO COMPLETE THE CLEARANCE / CLEARING FORMALITIES OF YOUR DIPLOMATIC PARCEL AT THE AIRPORTS FOR YOUR CONVENIENCE AND, TO SAFELY DELIVER YOUR DIPLOMATIC PARCEL (YOUR CASH PRIZE) TO YOU AT YOUR HOME ADDRESS (HOME DELIVERY)





      THE SCOTISH DIPLOMAT (YOUR DELIVERING PERSON) WILL CONTACT YOU IMMEDIATELY YOUR DIPLOMATIC PARCEL ARRIVES TO INDIAN AIRPORT, NEW DELHI , WHICH IS PORT OF ENTRY OF THIS PARCEL BEFORE THE FINAL DELIVERY TO YOUR LOCALITY VIA LOCAL FLIGHT.





      ***********************YOUR RESPONSIBILITY*******************************





      YOU WILL BE REQUIRED TO PAY AIRPORT DUTY / CLEARANCE FEE CASH OF THIRTY NINE THOUSAND INDIAN RUPEES (INR39,000.00) BEFORE CLEARANCE OF YOUR PARCEL FROM NEW DELHI INTERNATIONAL AIRPORT.






      THE DELEGATED DIPLOMAT (MR.DAVID ZAMBRANO) WILL ADVISE YOU ABOUT MODE OF PAYMENT OF THE ABOVE AMOUNT TO NEW DELHI INTERNATIONAL AIRPORT.





      YOUR PARCEL WILL BE RELEASED BY THE AIRPORT AUTHORITY, DELHI , TO THE DIPLOMAT (MR. DAVID ZAMBRANO) AFTER YOU HAVE PAID THE AIRPORT DUTY FEE. AND YOUR PARCEL WILL BE DELIVERED TO YOUR ADDRESS BY THE DELEGATED DIPLOMAT (MR.DAVID ZAMBRANO) WITHIN 3-4 HOURS AFTER RELEASED BY THE AIRPORT AUTHORITY.





      YOU ARE NOT REQUIRED TO TRAVEL TO NEW DELHI FOR PURPOSE OF RECEIVING YOUR PARCEL, AS WE HAVE ENSURED A 'HOME DELIVERY SERVICES' OF YOUR PARCEL TO YOUR ADDRESS IN ANY PART OF INDIA.





      THE DELEGATED DIPLOMAT (MR. DAVID ZAMBRANO) WILL DELIVER YOUR PARCEL TO YOU IN PERSON AT YOUR HOME ADDRESS AFTER CLEARING SAME FROM NEW DELHI AIRPORT ON YOUR BEHALF.





      WE DID NOT REVEAL THE REAL CONTENT OF THE PARCEL TO NO ONE, OR ANYONE, THEREFORE KEEP SECRET ABOUT THIS CASH TRANSACTION UNTILL YOUR CASH ENTERS INTO YOUR HANDS SECURELY, THIS IS FOR SECURITY REASONS. DO NOT EXPOSE CONTENT OF PARCEL.





      ONCE AGAIN, SUBMIT THE COMPLETE AMOUNT (39, 000 INR) TO DIPLOMAT (MR. DAVID ZAMBRANO) TO ENABLE HIM ASSIST YOU COMPLETE AIRPORT FORMALITIES, CLEAR YOUR PARCEL FROM AIRPORT IN DELHI AND TO DELIVER YOUR PARCEL TO YOU AT YOUR HOME ADDRESS.





      UPON RECEIPT OF YOUR PARCEL (DELIVERED) TO YOU BY DIPLOMAT DAVID ZAMBRANO, YOU ARE TO CONTACT THIS DEPARTMENT IMMEDIATELY FOR THE (PASSWORD / CODE) TO OPEN YOUR SECURITY BOX (ROYAL BANK SPECIAL CASH DELIVERY-SECURITY-BOX), TO ACCESS YOUR CASH, AND TO CROSS-CHECK THE TOTAL CASH RECFEIVED, BEFORE THE EXIT OF THE DIPLOMAT (MR. DAVID ZAMBRANO) FROM YOUR HOUSE.





      YOU WILL BE REQUIRED TO FILL-AND SIGN, THE RECEIVER'S FORM, WHICH WE HAVE PLACED ON TOP OF YOUR CASH AND RETURN COPY TO THIS DEPARTMENT, AND COPY TO YOUR CLAIM AGENT (BT-PLC), TO CONFIRM RECEIPT OF PAYMENT.





      TAKE NOTE OF THE FOLLOWING:



      THE DESPATCH OF YOUR CASH DELIVERY-BOX “DIPLOMATIC PARCEL” HAS BEEN SCHEDULED FOR SATURDAY 23RD OF OCTOBER 2010.

      THE “DIPLOMATIC PARCEL” WILL ARRIVE NEW DELHI OR MUMBIA (AIRPORT) INDIA ON MONDAY 25TH OCTOBER (MORNING) AT ABOUT 09:15AM INDIAN TIME.





      PLEASE ACKNOWLEDGE THE RECEIPT OF THIS IMPORTANT NOTICE' INDICATE YOUR PREPAREDNESS TO PAY THE AIRPORT-DUTY FEE BY RECONFIRMING THE FOLLOWING DETAILS:





      A- YOUR COMPLETE NAMES........

      B- YOUR RECEIVING ADDRESS.......

      C- YOUR DIRECT CONTACT MOBILE PHONE NUMBER.......

      D- SEX.......

      E- AGE.......




      PLEASE DO NOT BOTHER TO REPLY THIS EMAIL IF THE ABOVE CASH PAYMENT PROCEDURE IS NOT ACCEPTABLE BY YOU.



      FINALLY, YOUR FUND IS PROTECTED BY A PREMIUM HARDCOVER INSURANCE POLICY INSTALLED TO PREVENT DEDUCTIONS FROM YOUR PRIZE FUND PRIOR TO THE FINAL RELEASE OF THE COMPLETE SUM TO YOU , THIS IS IN ACCORDANCE WITH SECTION 13 (1) (N) OF THE NATIONAL GAMBLING ACT AS ADOPTED IN 1993 AND AMENDED ON 3RD JULY 1996 BY THE CONSTITUTIONAL ASSEMBLY. THIS IS TO PROTECT WINNERS AND TO AVOID MISAPPROPRIATION OF FUNDS AND WININNING SITUATIONS. SO PLEASE TAKE NOTE OR ELSE ANY FURTHER
      EMAIL FROM YOU REGARDING DEDUCTION WILL BE TOTALLY IGNORED..



      IF THERE IS ANYTHING THAT YOU FAIL TO UNDERSTAND, YOU ARE ADVISED TO CONTACT THIS OFFICE FOR INTERPRETATION, ASSISTANCE AND FURTHER CLARIFICATION.


      HELP US TO SERVE YOU BETTER.



      REGARDS,



      SIR PHILIP HAMPTON

      DEPUTY CHAIRMAN

      FOREIGN PAYMENT DIVISION
      ROYAL BANK OF SCOTLAND

      45/47 BANK STREET

      GB - BRADFORD BD1 1TS

      PHONE: +44-[protected]

      van_wedeliver_md_wht.gif (6436 octets) avion02.gif (20271 octets)


      Please let me know if this is fraud or genuine,if its fraud let me know what can do with my mobile service provider Airtel for releasing my number to such people,as it a new number i hav taken jut a week back

      Regards
      Blessy Paul
      ADVERTISEMENT
      sir/madam,
      I got an message on 24th october "your mobile number has won you $850000 in the 2010 bt draw to receive your price send your name, age, tel number and address via Email:[protected]@hotmail.com, please tell me sir this is truth or [censored] message.

      Thanks sir,
      Name:Anbarasu M
      Mobile No:[protected]
      Age:24completed
      Address:4/41, puduppatti(vil), kalappambadi(po), pennagaram(tk), Dharmapuri(dt), tamilnadu(state), india.pin code-636811
      mobile draw 2010
      i recived mail from Deputy chairman of royal bank of scotland .
      dear sir,
      regarding the mobile draw my mobile numbur [protected] [or] [protected] is awarded$750000on is
      approued to send us...
      and they are asking pay 26500 INRfor charghes
      so please sir confirm it is true or a froud work
      reply my mail sir muthu_cute @yahoo.co.in
      5 Comments
      Helpful
      Share
      Post your Comment
        I want to submit Complaint Positive Review Neutral Comment
        code
        i have received a mail as follows
        British Telecommunications Plc (BT-PLC)
        81 Newgate Streetbr...
        Helpful +3
        Share
        Respected sir/Madam
        Could some one take a necessary action to stop such an fraud mails from the cheaters who are trying...
        Helpful
        Share
        As on[protected] i recieved a mail saying that i was won a lottery of 250, 00, 000 U S Dollars, As per that they have called...
        Helpful
        Share

        Royal Bank Of Scotland Recent Comments

        ADVERTISEMENT