Safari Bags Complaints & Reviews

My bag have some issue and covered under 5 year safari warranty but when i call safari regarding this they deny the warranty.
mybproduct detail and incoice is attached. please do the needful to clear that matter...

I purchase safari trolley it's give me 5 year international warranty, but my trolley wheel is not working & grinding wheel now it's in warranty but they told me it's not manufacturing defect & do not repaired so why he gave me warranty, when we purchase they told anything happen it's cover in warranty...

Dear Team,

I had purchased a suitcase of "Magnum" with 10yrs international warranty (as per warranty card ) from the Spencer's store in Indira nagar, Lucknow on 3 yrs back but quality of luggage wheel is too poor also fabric of luggage also not good . After purchase after some days a wheel was damaged then I compalint at Spencer and get changed a wheel but that wheel was also damaged and bigger then other wheels because of this luggage getting disbalanced and also another wheel got cracked . I am using this luggage very rare but I am getting issue again and again . I was purchased 4 luggages of magnum from spencer's but facing issue in this one only . I think it's a defective piece. I had sent mail to your customer care but not get any response.

So, request you to kindly look into this matter and do the needful at the earliest.

Rgds;
Himanshu Vikram
[protected]
[protected]

I purchased safari backpack chase 108 blue colour from air force canteen, secunderabad through my friend in the month of may, 2019. After using (As i carried my laptop and other office documents around 3 kgs) of only one month i came to notice that stitches are piercing and handles became weak which caused very inconvenient to me.
Regarding this i made a complaint through e-mail and contacted several times over phone. But the response was not fruitful.
Totally waste of money and i suggest not to purchase this product. Here i upload some images of the backpack.
Satyanarayana
[protected]@yahoo.co.in

The five year international warranty safari provides is worthless. They turn down warranty support stating flimsy reasons. They attribute reported defects to mishandling even when there is no mishandling involved. It is so easy for them to dishonor their warranty. Do not get cheated by this brand. Applying for support to safari is tedious and at the end of it they simply refuse. There are so many better brands available now for bags. Buy from them, but never from safari.

I bought a safari bag from army canteen from ahmedabad and i got transferred that bag was a defective product it didn't worked for 3 months only. I think i have wasted my money. After contacting safari 2 times via email they are saying we will contact with a assistant and it's not happening what should i do. I am totally frustrated and this is the first time i bought any companies bag.

Hi, i have purchased safari trolley bag from bangalore, very pathetic service from customer care, first of all their customer care contact no call is forwarded to some other no, once they receive the call than they will not able to answer properly and they asked the proof for not working i have visited their shop and the shop keeper checked and sent an official mail saying its product is defective.. After that i again i have called now they are asking do the video and send it...

They are just dont want replace for that they are doing all drama and where i have been expalined five years warranty and all... They have done testing...

Just fake add...

Sir/madam,

Mahesh agrawal
Mobile: [protected]
I had purchased safari bag (Set of 3) in april 2017. I have attached the warranty card.
It was the written commitment from the dealer and company that the bags are scratch resistant but we found that this commitment of the company is fake and the bags are of low quality (Not at all scratch resistant), with loose handles and trolley. The tyres of the trolley...

In july 2018, i purchased a safari backpack, click purple 35 litres for a good price. The reason i went for the purchase was the bag had a decent laptop compartment, a nice organiser, raincover and a wonderful shoe rack (Convi box). As the price had reduced to 3 digits, i went ahead and purchased the bag.
The bag was as per my expectations and it provided great service.in november 2018, i realised the stitches in the front compartment had opened so i reported the matter to [protected]@safari.in on 24 november 2018.
The team replied to me the same day acknowledging the matter and assured a replacement. I went ahead and provided my address.
On 27 november, 2018, i was advised the purple colored bag was out of stock and safari can provide me blue instead. I agreed to this.
Later on there was no update from the team and i was then advised the click series is no longer available. The team offered me what they called equivalent tennis court blue and purple and stage grey and black.
I wrote to them seeking a confirmation whether all the features were available in these 2 bags. I was pretty sure the convi box would not be available in both.
As per my knowledge, both stage and tennis court blue series were 35 litres laptop backpacks with rain covers.
I then received a call from safari customer care where the representative informed me both bags did not include a convi box. I was aware the stage series was a older version and will not include a secret pocked. Our conversation on phone was centred around the convi box.
I then agreed to the tennis court blue and the bag was received by me on 10 december 2018.
The problem starts here. What i have received is not a laptop backpack and is in no way 35 litres. What i have received is something in the range of 30 litres.
I wrote to safari and sought feedback on the matter as i wanted to know how can such a low capacity, non-laptop backpack be even considered as a replacement.
I received a call from safari care yesterday, 19 december 2018 where the representative argued with me, the bag was shipped only after i gave a go-ahead. The representative went on to argue all aspects of the bag were discussed on phone, which is nothing but a lie.
To sum it up, i purchased a 35 litre laptop backpack with some unique features like a convi box. What i have received as replacement is a lower capacity backpack without a laptop compartment or convi box. Agree, the missing convi box part was discussed on phone. But, i wish to know how can the received bag be even considered as a replacement.
This seems to be a well planned strategy where no important information is documented. The rep. On phone claims she discussed all aspects with me on phone. The truth is she never listed the features or shortcomings of the replacement bag on email. It appears this process was deliberately followed so that i could be fooled.
My initial contact was on email so i expect all aspects to be discussed on email. These people are trying to show they discussed all aspects on phone and it is not true. Why will i agree to a replacement when it has so many features missing.
I would have never agreed to a lower capacity, non-laptop back had the matter be discussed over phone or email.

I purchased Safari Model No. - CELSIUS 60 RDF as under:-
Customer Name - Chandra Singh Rawat
Purchased from - Ministry of Defence, CSD (Unit Run Canteen INS India, Delhi)
City of purchase - Delhi
Model No. - CELSIUS 60 RDFL
2 Wheel/ 4 Wheel - 2 Wheel
Size of bag - Not known
Date of purchase - 12 Apr 2016

The bag was badly damaged in early period so
Company was requested to intimate Safari service centre in East Delhi/Ghaziabad. In response company asked to submit detail as under:-

Customer name and contact no.
From where purchase
City of purchase
Model name
2 wheel / 4 wheel
size of bag
date of purchase

images of bag, warranty card, invoice for our record.

All details as asked was submitted on10 Feb 18 except invoice which seemed not necessary. No response since then while warranty is five years.

I have purchased duffel bag with wheels of safari (From such a reputed brand) and in just 9 months it worn out where as it comes with warantee of 5 years. I have made several complaints but no reply came from their end in past 1 month. I have made several complaints through mail and tried to contact the customer care executives through telephone several times but neither they picked the call nor they have replied to my mails till the date... I didn't expected this kind of serveries from such a reputed brand... Look into the matter and get my bag replaced as soon as possible...