Thomson TV Complaints & Reviews

Hello sir i am calling from guntur andhra pradesh i have purchased thomson 40 inches led smart tv it has occurred no display i complaint last month on 5th august complaint id is 9922131 still one month is over problem is not solved i call toll free number lot of times there is no response local gay is comiing and confirm it is a no display he came before 15 days back, no intimation what is the exactly position position of my complaint and...

Dear sir,
I have ordered thompson smart tv 32 inches through flipkart on[protected]. But i am facing display problem with it, from day before yesterday[protected]. I'm unable to view the display but able to hear voice only in some cases. It has not completed an year and i am facing issue.. I request you to please slove my problem as soon as possible...

Note: tv purchase date 23.01.2019.

Hello, i have ordered thompson smart tv 32 inches through flipkart on[protected]. But i am facing display problem with it, from day before yesterday[protected]. I'm unable to view the display but able to hear voice only in some cases. It has not completed an year and i am facing issue.. I request you to please slove my problem as soon as possible

I have purchased thomson smart tv 43 inch from flipkart and last one year before tv led display have some problem and not booting. I have emailed the invoice to thomson customer care & an engineer visited and submit the investigation to thomson, after that there is no response from the customer care & even if i tried to contact them and that too failed to connect with them.

I have purchased thomson r9 80cm (32 inch) hd ready led tv from flipkart on 23.01.2019
Ofter six months we got the problem on 7th july 2019", (Screen is coming black and only sound is coming.)

Call has been logged with customer care of thomson and complaint has been also lodged. Refer complaint id - 9633867.

Engineer visited on 15.07.2019 and told that display pannel has to be changed of tv, but he will not be able to tell anything when it will get replaced and how it will get replaced. I called to customer care of thomson, they are told we are solve the issue with in15days but it is now 43 days but the problem is not salvaged, no body is picking the phone and it automatically got disconnected and they are also not responding properly over mails, if the call is connected, the call is being disconnected before it is finished speaking...

Please help in resolving the issue...

Thanks & regards,
B. Srinivas
[protected]

I have ordered thomson r9 series 32 inch tv on flipkart they have delivered it on 23.1.2019 after 7month august display is in black but audio is coming. I am contacting customer care service number [protected] but they or not responding to the call. I need service engeenieer contact me at [protected].
Address :6/55 'union plot railway gate, panruti road, vadalur 607303.
Mail:[protected]@gmail.com

I have purchased Thomson Smart TV 40 inch from Flipkart and last three weeks before TV LED display have some problem and not booting. I have emailed the invoice to thomson customer care & an engineer visited and submit the investigation to thomson, after that there is no response from the customer care & even if i tried to contact them and that too failed to connect with them.

I have send multiple email for the last few weeks and not get any response.

I have purchased thomson r9 80cm (32 inch) hd ready led tv from flipkart on 23.12.2018 but now screen is coming black and only sound is coming.

Call has been logged with customer care of thomson and complaint has been also lodged. Refer call id - 9661861.

Engineer visited on 19.07.2019 and told that panel has to be hanged of tv but he will not be able to tell anything when it will get replaced and how it will get replaced. I have tried to call customer care of thomson but no body is picking the phone and it automatically got disconnected and they are also not responding over mails.

Pls help in resolving the issue.

Thanks & regards,
Manish lamba
[protected]

I have purchased thomson b9 pro 102cm (40 inch) full hd led smart tv from flipkart vide their order id# od[protected]Inv. Dt: 22.10.2018).

Now video (Black screen) is not working and only audio (Sound) is coming. I request you to depute their technician to attend the complaint. I have tried their customer care no: [protected] past 2 days and i cannot reach them. Please advise how to solve my problem?

We have bought thomson tv and it is not functioning working now. It is under warranty.

Order id: od[protected]

Complaint id – tmv20190190

I have raised this complaint one month but no one come to my home to check the tv.

This brad was promoted by fllipcart employees, and i am cheated by 20k

I am always getting the following replay from customer care every one week



We apologize for the delay due to a system update on our end, we were not able to respond on time

Please be informed that we have highlighted this to the concerned team, same will be attended within 48-72 working hrs. Kindly allow us some time to get this resolved

We appreciate your patience and cooperation in this regard

If there's anything else we can help you with please let us know

I have purchased Thomson LED TV within 2 month its not working while running itself shows black screen and getting only audio i have called customer care and raised the ticket and after i got reply mail from them like within 48hrs will give the solution and after 72hrs also i didn't get any information after 4 days get one mail there i got complaint Number and they mentioned within 72 hours issue will resolve but till now update i have called Customer care there they disconnecting the call even i can't connect to customer care from last two days..

I was purchased a TV on flip kart on 30.01.2019 . there is black mark in TV images uploaded. i lodge a complaint in customer care my complaint ID is 9136348 . Technician from deputed by the consumer care inspected my TV and try to attend the mark.problem not solved but there is a vertical line in the TV from the date service engineer attending. service engineer told me that thee is a panel problem we can replace the same after receiving the panel from brand. but consumer care closed my ticket ID there is physical damage.and replied panel will be replaced with 80% of cost. there is no contact no except consumer care and hence they are cheating the customer.

After power off or switch off, again tv not working /started. If we again open after some time then it's open.
I have complained on 02.05.19 but till now, any service executive not comes.
Already contacts with service executive with toll free number 4 times. But, not any proper response.
I am very dissatisfied with thomson service. Now, it is warranty period. So, please arrange change my existing tv.

I had bought thomson tv, model 40m4099 through flipkart vide invoice no faaa3q[protected] dated 15 may 19. For the past one month, the tv is not working. With lot of tussle with customer care, the service engineer had visited and intimated that the mother board of the tv is faulty and require replacement. After 2 weeks the board was replaced and a new defect in the form of no display appeared whilst changing mother board. The engineer intimated that the led display also requires replacement. All the major components of the tv namely, motherboard and led failed with in a span of 7 months, which shows poor quality of the products. Infact other than the casing, there is any thing else to fail also.. I suggest much more rationale should with respect to defining quality of the products by ecommerce sites should be institutionalized. Poor quality inspection is making us highly vulnerable against such poor products. A copy of authorised quality check inspection certificate also could be provided to customer along with invoice. Over all a very sad and disappointing experience with the product.

Tv repair complaint — 27-dec-18
Emails sent — ~20
Resolution - no resolution yet (As on 14-march-19)
Problem with the tv, mother board failure and multiple boards not working.

Was promised a new tv but they refuse now.

Their phone number doesn't work and emails are no use.

—
On mon, 4 feb 2019 at 17:09, customer care wrote:
Dear customer,
Greetings for the day,
Kindly be informed that t. V has been approved for replacement, same has been dispatched to jan 1 to service provider to deliver you, kindly allow us time to get this resolved.
Regards
Consumer care
Thomson led tv
_

JKOL[protected] complaint raised on 12 Feb 2019 where the Thomson LED TV stopped working and the resolution is far from happening.Pathetic service. And they keep visiting to check the problem.The service centre just keep calling and giving excuses.There hardly any support from Thompson TV apart from fake excuse for more than a month now.And there is no concrete resolution.Nobody takes any responsibility.The service centre blames the user also as not reachable.

We have purchased thomson led tv on 26th oct 2018, and raised a complete towards the issue of our tv not working & on 26th of feb engine visited & checked & confirmed that there is issue of mother board in the tv & they need to replace towards inwarranty.

But after 10 days also there is no response from thomson service team towards spare replacement. And is no proper response from customer care executives.

I have purchased a thomson tv b9 pro 102 cm (40 inches) full hd led smart tv on 17.09.2018 through flip cart. Since it has no delivery at anchal (Pin 691306), it was delivered to my friends address mr jiju justin, aishwarya, apsara jn, ayathil po, kollam, kerala. The actual installation is done at anchal, c/o shabu ps, paravila veedu, karukone anchal 691306. Now the tv not working. I have sent many mails from my mail id [protected]@gmaiil.com. Also i had sent the invoice of the purchase. Still the complaint is not attended y anyone. So i request you to do the needful at your end as early as possible.

Shabu ps contact no.[protected]

I purchase thomson led tv before 3. Months. But there is some problem in led. There is sensor problem in our led tv. Because of the sensor issue we can't play vedios in our led which is very major problem. Please submit my complaint and solve our issue and send your executive at our home so that he solved our sensor issue of led tv. We are very thankful to you if you solve our issue.

Hi,

Thanks for writing to us. We have received your query and will get back to you within the next 24 hours.

[this is an auto-generated response. Please do not reply to this email.]

Thanks,
Team flipkart
Your query[protected]:23:16)
Dear thomson,

I raised my complaint on 10th jan and my issue still not fixed and i
Attached service rep who attended service on my tv.

Your service assured that display will replaced in next 15 days and still
My issue not fixed.

*iam really upset on your service and no reply on my emails. *i went
Thomson back office (Service centre) f1 technology on last wednesday.

They had advised that display stock is currently not available.

Awaiting your earliest response.

Regards,
Krishna kumar g

On mon, 4 feb 2019 at 14:24, krishna kumar wrote:

hi,

can you advise current status of my tv. Still iam not getting any status
of my request.

on thu 24 jan, 2019, 11:24 pm krishna kumar,
wrote:

hi,

kindly advise the status of my request.

regards
krishna kumar


on fri 11 jan, 2019, 3:31 pm thomson tv, wrote:

dear customer,



greetings for the day,





please be informed that we have already highlighted this to our
concerned team and they are working on the same. Kindly allow us some time
to get this resolved within a maximum time frame of 72 working hrs.

complaint id : jchn[protected]

regards

consumer care

thomson led tv





on fri, 11 jan 2019 at 14:54, krishna kumar
wrote:

fyi

on fri 11 jan, 2019, 2:49 pm krishna kumar,
wrote:

hi,

this is to inform you that my thomson tv is not working now. I bought
this tv from flipkart on may 25th 2018.

issue: video is not playing and getting audio sound.

can you assist and immediately resolve my problem.

for your information i have attached bill invoice along with this
email.

regards
krishna kumar g

— forwarded message —
from: krishna kumar
date: thu 10 jan, 2019, 10:00 pm
subject: fwd: invoice for item (S) from your order od[protected]
to:


dear thomson,

iam sad inform you that my tv is not working and bought last may
25th. Can you send your technician fix my tv problem.

i have attached my invoice along with email.

your sincerely
krishna kumar g.

— forwarded message —
from: customer support
date: thu 10 jan, 2019, 9:55 pm
subject: invoice for item (S) from your order od[protected]
to: krishna kumar


[image: flipkart.com]


invoice attached

hi krishna kumar,

a copy of the invoice for your order od[protected]

has been attached for your reference. The invoice can be used to avail
services across the brand's authorised service centres within the warranty
period.

thank you for shopping with flipkart!

got questions? Please get in touch with our 24x7 customer care


[image: flipkart.com]
[image:
flipkart.com]
[image:
flipkart.com]


this email was sent from a notification-only address that cannot
accept incoming email. Please do not reply to this message.



—
Br//
Krishna

Hi,

I have raised complaint on 2nd jan'19 (Complaint id: jpun[protected]. However, there technician visited my place on 5th jan'19 and he found that motherboard needs to replace.

Till that time thomson consumer care giving me false commitment that, motherboard is going to replace in this week and nothing happened. There part dept. Guy give me his number and never answered. Now, again they are asking for one week.

Request you to please resolve this issue as tv purchased on 26th nov'18 and within month tv is not working at all.

Thank you!

Hi all.

I have purchased a 32 inch led tv from flip kart, tv has been delivered on 31st oct'18 & installed on 2nd nov. Tv got faulty on 23rd dec 18. We have logged a complain via email on 24th dec 18 as instructed by the sd team.. Thomson team has lodged the complain on 26th dec 18. Complaint id – jkol[protected].

Engineer has visited the home & told that tv not repairable we will exchange your unit with new one. You will get a replacement by 10 days. I have followup again on 5th jan '19 on toll free no: [protected]. They told me you will get a replacement by monday 7th jan'19.

I have called again on 08th jan 19 when there is nothing received on 7th jan. They told me that complaint has been closed you send us a mail we will escalate the case. I have sent a mail but no response from them. Today i have again called but i am not getting solution to my problem.

Hence i request your help to get this sorted out.

With regards
Kalyan

I have purchased a thomson led tv on flipkart 3 months back. It has brand warranty of 1 year. Now the tv has stopped working. Raised a complaint on 28 th but till now there is no service, and response. I have been following up with customer care daily. They say our server is down and will get an email shortly. This is the story for last 4 days. Please escalate this

We had bought smart tv from thomson through flipkart on 15-5-18 inv no. Faa3p[protected], we purchased onwards one small white dot has come on the display areas, now it will add 2 dots on the display areas, i repeatedly give mails to thomson and flipkart to replace the tv, but they reply on mail it will pending for approval for replacement for the last three months they give mail this content only, but now 1 weeks mails they said it will...

I ordered the above tv through flipkart and it was installed on 23 9 18. It had picture clarity problems and sound defects. After continuous complaints, motherboard was replaced on 29/10/18, but still problems continued. I had requested for complete replacement of the tv set but company is not inclined to replace but only carry out minor repairs every time.

Tv model :thomson ud9 series 108cm (43inch) ultra hd (4k) led smart tv (43th6000_ud9), date of order 19.05.18 through flipkart (Online) and delivered on 21.05.2018.
Date of incident: tv display problem occurred. On 23rd august 2018 we sent an email to customer care @ [protected]@thomsontv.in (Attached). So far the issue has not been solved. When we are trying to contact consumercare center over the phone @[protected] they simply dragging the time and disconnecting the calls without proper response. Some of the customer care executives told over the phone that the tv will be replaced but the same was not done till today. On 3rd october 2018 once again we sent email with a request to send the replacement of tv at the earliest. Further, no technician has visited to resolve the issue.

Details as below:
Re: screen problem reminder

Venkat karuna
Oct 3, 2018, 5:03 pm (5 days ago)

To thomson


As per telephonic conversation today with you, you people assured that a written reply should be received from thomson service center regarding replacement of tv. But till now i didn't get any reply from your side. Once i again i request to you send solution to my problem through email only. Since i am seeking solution from your side for more than 40 days.in your website toll free no [protected] and email i. D [protected]@thomsontv.in only availabale from which i didn't get any solution or satisfied reply from your side. When i tried and contact your service center and customercare excutives over the phone they simply dragging the days which is unacceptable. If the problem is not solved at the earliest, i will be left with no other option but to approach consumer forum.

On wed, oct 3, 2018 at 2:56 pm venkat karuna wrote:

On wed, 3 oct 2018, 10:52 thomson consumercare, wrote:
Dear customer,

We have check the status of your complaint, due to change in service address our engineer were not able to serve you, kindly provide address where you want us to provide services along with pin code

Regards
Consumer care
Thomson led tv


From: venkat karuna [mailto:[protected]@gmail.com]
Sent: 01 october, 2018 12:47 pm
To: [protected]@thomsontv.in
Subject: fwd: screen problem reminder

Hi

Pls look into the below mail and reslove the issue as soon as possible

Regards
Venkata
[protected]
— forwarded message —
From: thomson
Date: sat, 25 aug 2018, 13:49
Subject: re: screen problem
To: venkat karuna

Dear customer,
Greetings for the day,
Please be informed that we have already highlighted this to the concerned team, and they are working on it. Kindly allow us some time to get this resolved within 72 working hrs.
Complaint id : th2018256


Regards
Consumer care
Thomson led tv

From: venkat karuna [mailto:[protected]@gmail.com]
Sent: 23 august, 2018 5:18 pm
To: [protected]@thomsontv.in
Subject: screen problem

Hi,
I am facing a problem with the screen while the programme running with in a few minutes the screen was shaking and disappearing the picture pls reslove the issue as soon as possible and my current address and contact number was given below and billing invoice also attached.

# 8-8-80
3rd line nehru nagar
Guntur
[protected]

Regards
V v karunakar

I bought a 40 inch LED Thomson TV through FLIPKART flash sale.
The TV was working just fine but after a month TV stopped working.
NO WIFI, NO HDMI port work. I tried to reach out THomson customer care - customer care number is not working. I reached to flipkart - after a lot of struggle i could reach out and i had a call back from THomson tv. I have been asked to send invoice details to the person. I sent but after then I waited for 2 weeks no response. Now I dont know what to do next.
Neither flipkart nor thomson responding.I feel like i have lost 20 k just like that.