Thomson TV Complaints & Reviews

Hello, our Thomson tv display has issue. Kindly send a technicians to fix the TV. Thank you.

Vishal Papneja
Attachments
Apr 17, 2022, 2:41 PM (2 days ago)
to Customer

Dear Team,

I have received an tv today when it was installed on front of your employee there were only sound issue which i showed to him and he asked me to reset the tv it will be resolve now when i reset it tv is not turning on its been more then 30 mnts.
Please find the attached video

From the day 1 i am getting so many issues in the tv and now new tv is not working again it would be so great i[censored] help me with my refund.

Dear sir,
I purchased thomson R9 80cm led tv32" on month of 02/01/2020 with imei no TH32TM[protected].
On 2/10/2020 i faced power issue like tv is not getting power on which is of approx 9 months after purchase it got resolved by thomson service centre.
On 19/03/2022 same problem is again existing but this even the light is also working.kindly solve me the issue even after continuous 3 days mail to [protected]@thomsontv.in their response for my mail is they asked for invoice no and details even i replied from the first issue mail which is on year 2020
On calling to customer care their reply wait untill assistance they didnt recieve mail which one true whether my mail recieves the desired person and he replies or as per the customer care person my mail didnt receive and wait for the assiatance till you recongnise my mail????
Kindly resolve my issue as soon as possible

Dear Sir/Mam,

We purchased a Thomson Android Smart TV on 17th Jan, the installation happened infront of parents who were shown a working TV.
This was bought from Flipkart.com (invoice attached) for Rs 11999.

Since no one was using HDMI and bluetooth features the problem went undetected for around 13-14 days. When we tried to connect HDMI, it didnt work, the remote started giving issues and the bluetooth,...

Dear Sir/Madam
Greetings

Complaint No# 636365
Product: Thomson 9A Series 102 CM Full HD LED Smart Android TV
IMEI# TH40PATH[protected]
Date of Purchase:[protected]
I have done so many mails and call to Thomson Customer Care from 4th Jan-2022 regarding my TV is not working, (Technician though: Motherboard problem). I done mistake i.e. I bought Thomson Product instead of local market product.
I finally call to customer care on today @ 13:49hrs and same answer got that it will required 4-5 days.

Same i did mail on 12th but still date problem not resolve.

FYI. its my last conversation, after that i file a complaint in consumar court.

Regards
Sangeeta Nadiyapara

Hello
I have a 50 inch LED TV. The model number is 50 OATHPRO 1212. Black vertical lines are coming on the display.
Then I file a complaint via mail. It has been more than 50 days since my complaint was filed but so far my complaint has not been resolved.

MY complaint no is. PBU5040122T14246

Regards
Shubham Verma...

Dear Team
I purchased one LED TV through flipkart online on dated 16th Feb 189 Cm but I got used LED without wallmount and flipkart rejected the return complaint. Plz check and resolve my issue new fresh LED with exchange policy

Regards

Bhumesh kumar
[protected]

I have been complaining about TV remote but very worst response, even though they know i am complaining from beginning, now ( after 11 months ) they are saying since accessory warranty is for 6 months, so I have to pay.

But i fail to undestand when I reported approximately one month from date os sale, then why they are demanding 1100 Rs.

Also this TV has many inbuilt software problema because if which i spend several hours of my time seeking solutions in YouTube as from Thomson service centre i dont have any hope..

So dear Cusumer team - Pl support me, my contatct is [protected]

The issue that I have experienced was: i brought a thomson tv through flipkart on 4/10/21 and got damaged on 13/11/21 raised complaint on 16/11/21 and today date is 22/1/22 no response till now whenever i call they say they dont have stock. Plz help. It occurred on: 13/11/2021. Refund me or Replace me the Tv its been 2 months no resolution. My complaint Id:TNU5251121T11162

Hello Team,

I have been following up with support team from 15-dec-2021, but we don't have any proper resolution till data. Attached the email artifact for reference please do the needful

I purchased Thomson 9A series 40 inches on decmber 21 2020. but now it's facing display issue. it's showing vertical lines in display...I trying Thomson customer care but all numbers is coming invalid...
I am very disappointed for this service.
Finally got request nu
KTU5301121T11643 that person came & factory reseted 2 days working after that same issue. Again sent mail multiple times no one responding plz resolved asap

Tv display un serviceable (full blank only audio )compliment no 6278311 dated 28 Oct not taken any action by brand I lost trust on brand take action immediately

I have purchased thomson tv from flipkart and it got black lines and dots in screen.

Attached video and invoice and send it to customer care.

[protected]@gmail.com

I would like to bring to your notice that I purchased the TV (Thomson 9A Series 80 cm (32 inch) HD Ready LED Smart Android TV with Bezel Less Display (32PATH0011BL) from flipkart with ​an extended policy (CPFK[protected]
But since yesterday there is no display on the screen and only sound is audio able.

Iam getting faded lines in middle of the TV. And it is in under warranty so I sent email to Thomson consumer care email address but did not get any response.

I opened a Service ticket with Thomson on 22nd October for repairing my Thomson TV. They quickly responded with Payment details, asking me to pay 450₹ for the Service Technician Cost to create a Service ticket and initiate it.
I immediately paid 450₹ and shared the UPI screenshot payment proof with them (Transaction ID of payment:[protected], which they confirmed that they have received the money.
A week went through, and they never sent any technician, nor took any action.

Finally, on 28th October, they agreed to provide the refund of 450₹ and asked me to share my bank details in which they will process the refund. I immediately reverted back to them with my bank details for them to deposit 450₹ but they never refunded. Everyday, I drop reminder mails to them for the refund, and I call Thomson Customer Care at least 6 times daily, I've reached out to Thomson innumerable times over Phone and E-mail, but they refused to respond neither on Mail nor call, and are not refunding my 450₹. I have all the payment proofs & Email proofs, of ticket raised, payment made, payment confirmed, no action, their promise to refund, my bank account details shared, following which no response from Thomson.

Kindly help me, to receive my refund of 450₹ from them, which they are cheating me of.

Similar to how they are cheating me, they cheat all other customers to, which you can check out on the link below.
https://www.google.com/search?q=thomson+tv+india+address&oq=thomson+india+ad...⇄

Santhosh electronics appliances pvt ltd sell display issue tv selling iam buying only 20days display billnking please action of santhosh electronics appliances pvt ltd asap close the shop totally

Complaint ID – 6190991
I have given complaint to Thomson on 30th August 2021 regarding one small tiny line on the LED screen, Engineer visited site on 1st September 2021 and informed us ''TV needs to be replaced, however, we regret to inform you that Thomson 24TM2490 TV is right now out of stock '' We have already escalated your case to the concerned team, so once the TV will be available we will take your case on a priority basis.

We request you to please wait for 7 to 10 working days.

but now Thomson customer care closed my request 6190991 without providing solution, i want to escalate to consumer forum on this, i have sent many reminder mails, no luck, now warranty period also got over on

I have bought a Thomson Television from Flipkart on 13th Jan 2020 and the Television stopped working on 21st June 2021 which is after 17 months where I have the extended warranty of 18 months. Since then I have been chasing Thomson for fixing the issue. Thomson executive visited and found the a part is faulty which they later told the screen itself is faulty. They are unable to replace my TV, which is more than 3 months. Every time they keep on pushing the dates by 7 more days. I have a brand warranty from Thomson for 18 months and they are not replacing the TV in absence of the part which went faulty. Thomson is not ready to take the ownership of the product which they sell and cheating the customers.
We buy a TV trusting the brand and the support system what we have in India. Our PM encourages buying an Indian TV and hence I bought this. But Thomson turned to be the worst ever experience.
Consumer forum should sue them for cheating the innocent buyers.

I have purchased new thomson tv on july, , in August itself tvs display gone, from that day requesting for new tv replacement but till date alwys im getting answer that wait wait, ,
i can't wait more i need to get tv replaced or else company should refund my money.
Even for CUSTOMER care mail im sending no one replying for my mail what the ### they maintain, is this the way to do CUSTOMER satisfaction, , ?

Dear sir Thomson tv 55 inch screen not working but sound is available .company is not repair my tv immediately action this issue out of Warranty but I am repair cost pay thanks

Dear sir/madam from 6/8/2021 TV IS NOT GETTING ON

Since yesterday no picture is coming whereas sound is there I also send mail to customer care services about the issues with video. Please arrange to send some technicians immediately.
Rajesh Gupta
[protected]

Dear sir/mam,
After discussion on mobile with thomson customer care, I am providing data for warranty regarding display not working. All details are under -
1-[IMEI/Serial No: TH49OATH90001906
1142 ]
2-Attached invoice
3-aTTACHED TV running time video & Image also

Dear Thomson,
As you know, 40 days have passed after complain but my LED TV is not fixed by you, then the number of days you will spend in fixing the TV will be considered as extended because in the meantime the TV has not turned on because of you.
So keep in your OR mind.

Hai iam purchasing for Smart Android TV
- Thomson 9A Series .Due to least one week not working WIFI Device .sum time working sun time not working again same issues for continues ...kindly help to Resloved my tv ...

Remark : many More time try toll free no [protected] - no response ..least 10 days.
Final called 30th July .but no Jay one action..

In voice number : FAC3R[protected]
Order I'd: OD[protected]

Regards,
S.Manikandan
[protected]

Hello Sir,
I am purchased New TV from Thomson TV on 16.12.2020 in Flipkart.From 2days My TV getting Blur with Green colour .So I have requesting to Solve the Issue..

I purchased Thomson 9A series 40 inches on Nov 13 2020. but now it's facing display issue. it's showing vertical lines in display...I trying Thomson customer care but all numbers is coming invalid...
I am very disappointed for this service.

please resolve my issue

Pathetic service this complaint is resolved for last 10days.

Dear Sir/Madam,

Iam a Customer of Thomson LED TV Product. Iam a Great Fan of the Thomson Product & iam fond of the Virginity of the Product from Thomson Electronics...

A. I have Purchased Thomson LED TV Model 50TH1000.
B. The Purchased date is 07/11/2018.
C. The Invoice No-FAAA[protected].
D. Invoice Copy is attached.
E. This TV is on Extended Warranty 3Years Plus Company Warranty.br...

I have purchased a thomson oathpro 43 inches tv from flipkart on 12 Sep 2020 and i was facing a issue in connecting HDMI ARC cable so i have registered a complaint to [protected]@thomsontv.in.

But still this issue has not been resolved. Can you please help me with escalation matrix for thomsom tv india.