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Udemy Complaints & Reviews

allwyn13
from Mumbai, Maharashtra
Aug 18, 2020
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I have tried to buy a course and transaction for the amount rs.399 is done by netbanking in playstore. The amount has been deducted but course is not purchased, please resolve this matter and send me refund.
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    gauti931312
    Aug 7, 2020
    Resolved
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    Resolved

    I have tried to buy a course and transaction for the amount rs.399 is done by netbanking in playstore. The amount has been deducted but course is not purchased, please resolve this matter and send me refund.

    I have used axis bank net banking.

    I have also attached screenshot of transaction reference.
    Aug 12, 2020
    Complaint marked as Resolved 
    Money got refunded after 3-4 days
    Aug 07, 2020
    Updated by gauti931312
    Just want to add payment was done via Times of money Ltd as mentioned in the attached sms.

    Please help me get the refund.
    Thanks
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      Harrsh.goyal
      Jul 9, 2020
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      I tried to purchase course "complete uipath rpa developer course: build 7 robots" on 8 july 2020,
      Paid through paytm debit card, but transaction got failed and amount was still deducted from account.
      Attaching my payment screenshot. Kindly refund the payment.
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        suyog2310
        Jun 6, 2020
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        I submitted the wrong course for refund on udemy. Please help me and don't cancel the course
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          A
          Aditya S Saraf
          May 13, 2020
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          Website: Udemy

          I made rs.399 payment but not recieved any course
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            T
            Tejas-K
            May 7, 2020
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            Address: Pune

            Sir/madam, i am tejas kulkarni and i have recently buy udemy online course and currently my course does not enroll me in the respective of the course. As i see transaction payment at your address (Times of m..) my money has been debited to your bank.
            As i am not possible to reach your customer care i hearby request you to go through my problem as i am in of reciveing course enrollment or refunding the amount which has been deducted from my account to some usefull prespective.

            Down here i have been uploaded images of deducted money and if you need some more proof i can give you to solve my problem and to show your great service to the customer thank you.

            Email :- [protected]@gmail.com
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              Swethaarul
              May 4, 2020
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              I purchase course from udemy app and paid money through my phone phe account, Money is debited from my account but I didn't receive any mail regarding the course purchased.. Kindly help out. And I can't get into the course !
              Did u get money back?
              Trisha1995's reply, Mar 2, 2021
              I am also facing same issue
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                S
                Saloni Gupta01
                Apr 29, 2020
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                I Saloni bansal, purchase 'How to use Lighting Design to Transform your home' on 29th April 2020 of rs. 399 but not received the course
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                  Mona poptani
                  Apr 28, 2020
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                  I purchased digital marketing course
                  ( 12 courses in 1) for beginner on udemy one month ago.i didn't complete course classes till now.

                  And i didn't get any certificate..

                  and it is showing to pay again for that course which i purchased.
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                    V
                    Varsha Vanjani
                    Apr 17, 2020
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                    I purchased a course on udemy for rs 399 of which the payment was made, but i didn't receive the course.
                    I have the receipt of the payment made as well.
                    My bank account summary shows that the amount was debited from my account, but i haven't received the course.
                    This is the link of the course that i purchased.
                    https://www.udemy.com/course/microsoft-excel-2013-from-beginner-to-advanced-and-...

                    Kindly look into the matter.
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                      Bhuwanesh Nainwal
                      Apr 13, 2020
                      Resolved
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                      Resolved

                      Sir/Madam,
                      I purchased a course of ethical hacking in udemy app on 9 April, 2020 through SBI net banking of 399 rs but I didn't get the course and money had been deducted from my account. It's been more than three days now since transaction occured.
                      I am attaching transaction history, kindly help me to get refund.
                      Apr 18, 2020
                      Complaint marked as Resolved 
                      Money refunded on 16 April.
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                        S
                        Sagarpattasi
                        Apr 11, 2020
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                        I have made a payment using my internet banking . Although money got deducted didn't recieve my course.
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                          K
                          Khushhoney
                          Mar 20, 2020
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                          Address: Near bharat gas sector 20 plot no. 78, Mumbai City, Maharashtra, 410210

                          Honey mehta
                          Payment date: 19th march
                          Honey. [protected]@gmail.com
                          I made a payment of rs. 1299 for mechanic engineering and electrical engineering explained
                          Savree 3d.
                          I did not get any confirmation mail from their side, neither did i get access to the course.
                          I made an online net banking payment to times of money ltd. And the amount has been debited from my account.
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                            S
                            sanjit kumar pradhan
                            from Powai, Maharashtra
                            Mar 20, 2020
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                            Sir i enrolled the coarse in udemy ansys workbench ssc eacadmy taken my 399 rupees through net banking sbi my request you to refund my money as soon as possible with my sbi reference id[protected]ga11vdwj7) is my humble request to refund my money dt 20 march 2020 not given comformation about coarse enrolled and 399 is deduted in my account sbi dhanupali. Name sanjit kumar pradhan, age 25
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                              troy227
                              Mar 18, 2020
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                              I purchased a course from udemy using kotak mahindra bank debit card but when i entered the otp the transaction failed. Amount got deducted from my account but the course was not purchased.
                              Since i urgently needed the course i purchased it again using paypal and this time it went through. So i would very much like a refund.
                              Ref id :[protected]
                              Date and time : - 18 march 2020 8:22 pm
                              I bought Udemy course- react native + hooks for 379 but money deducted and not got the course . Want back my money.
                              I have send the proof below.
                              Mail- [protected]@gmail.com
                              Bank SBI
                              Contact number [protected]
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                                Palashbajpai
                                Mar 18, 2020
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                                I have bought a udemy course - react native +hooks. My money deducted but i haven't received my course

                                It cost me 379 as 20 offer was awarded by google play store.

                                I have attached my proof.
                                Want my money back asap

                                Course by stephen grinder

                                Please return the money asap. I already bought this course so just want to get my money returned don't get it bought again.
                                I purchased a udemy course on 02 April 2020.Money is deducted from my account but the course is not added in the udemy account.
                                Sarbani Sahu's reply, Apr 2, 2020
                                Please refund my money
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                                  hariniprava
                                  Mar 18, 2020
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                                  Today i tried to buy a web development online course on udemy. I paid the amount of rs.432 through debit card, the payment was successfully transferred and the amount was deducted from my icici bank account, but i did not receive the course from udemy. I don't know what is the problem happened, i request to you please refund deducted amount to my bank account shortly.
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                                    S
                                    Sanket Kushwaha
                                    Mar 18, 2020
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                                    Address: 560037

                                    I did a transaction on 17/03/2020 in udemy to purchase a course but money deducted from my icici bank but didn't get course. 1st time i didn't get any message that money deducted so i did it again and both times money was deducted but course didn't get added.

                                    Below i have attached a transaction screenshot and what page showed after i made payment.
                                    Please help to get the course or refund my money.
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                                      Nanthagopal nanthu
                                      Mar 17, 2020
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                                      Yesterday i tried to bought a web development online course on udemy.. I paid the amount of rs. 399 through internet banking, the payment was successfully transferred and amount was deducted from my sbi bank account, but i did not receive the course from udemy.. I don't know what is the problem happened, i request to you please refund deducted amount to my bank account shortly..
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                                        S
                                        Suraj k_
                                        Mar 16, 2020
                                        Resolved
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                                        Resolved

                                        Address: West Delhi India 110041, 110041
                                        Website: www.udemy.com

                                        I bought a online course at udemy.com on 16th march 2020 at 03:53 pm. The course link is https://www.udemy.com/course/datastructurescncpp/. I paid Rs 444 through my debit card which got deducted from my bank account but I got no confirmation email or receipt from udemy and course is not showing up on my udemy account and is still asking me to buy the same course. the company has no direct customer support or a helpline to resolve the issue.
                                        Mar 17, 2020
                                        Complaint marked as Resolved 
                                        i contacted udemy through a chat portal on their website and after that the course was added to my udemy account. all this took place after 7 hrs of the purchase.
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                                          Yugansh Arora
                                          Mar 15, 2020
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                                          Address: Ghaziabad, Uttar Pradesh, 201001
                                          Website: www.udemy.com

                                          Respected sir/ ma'am, i tried to purchase a course the purchase with my debit card interrupted but money has been deducted from my bank account. Please refund my money back. They redirected to payubiz my money has been deducted please solve this issue and return my money. Total amount deducted for transactions is 455. There is no site for help i tried to contact them but no results. My account was of canara bank
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                                            rashiarora
                                            Mar 14, 2020
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                                            Address: HNO. 603, Kundan Nagar Teacher Colony, Ajmer, Rajasthan, 305001
                                            Website: www.udemy.com

                                            Respected sir/ ma'am, i tried to purchase a course named machine learning a-z™: hands-on python & r in data science the purchase was interrupted but money has been deducted from my bank account. Please refund my money back. They redirected to payubiz my money has been deducted twice please solve this issue and return my money. Total amount deducted for two transactions is 432+432. There is no site for help i tried to contact them but no results. My account was of bank of baroda
                                            Mar 14, 2020
                                            Updated by rashiarora
                                            REF[protected]
                                            TID [protected]
                                            TRANSACTION 2
                                            TID [protected]
                                            REF[protected]
                                            Dear sir,
                                            MY UDEMY ACCOUNT : [protected]@gmail.com

                                            I had purchased 2 courses on September 20, 2020, amount debited from my account, but course not in my account, money also not refunde, I had attached all proofs, please solve my issue, 15 days this issue not solved.

                                            Courses:

                                            JumpStart JavaScript
                                            Modern JavaScript (from Novice to Ninja)
                                            on Sept. 20, 2020.

                                            I contact my bank, they said, udemy has been conformed your transaction is successful, they gave me transaction number : SSBI[protected]

                                            please clarify my issue.
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                                              ayu_shi
                                              Mar 11, 2020
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                                              Address: SUUKI BLOCK, VIT UNIVERSITY, Vellore, Tamil Nadu, 632014
                                              Website: udemy

                                              I paid for a course on udemy for 800. The amont got debited from my account but it showed a "cannot load this page" after giving the otp. I cannot see the course on the site and the transaction failed. How do i get the oney back?
                                              I made the payment though my indian bank debit card. This was done on march 11, 2020 around 10:30 am. I am a student and i want a return as soon as possible
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                                                Surya bindas
                                                Feb 8, 2020
                                                Resolved
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                                                Resolved

                                                Website: www.udemy.com

                                                I have tried to purchase a course on udemy and paid via sbi net banking. The amount got debited but the transaction has failed. There isn't any receipt about transaction failure or success. Please kindly process my refund of the failure transaction.

                                                The transaction details are: inb txn of rs.699 to times of money limited.
                                                Ref: igaibdzwm7
                                                Made on :08feb20, 12:23pm
                                                Feb 11, 2020
                                                Complaint marked as Resolved 
                                                The money was refunded 3 days later the transaction date.
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                                                  Mbhuwaniya
                                                  from Samastipur, Bihar
                                                  Dec 26, 2019
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                                                  I have done payment for the course the complete web development bootcamp course on udemy. The payment is successful and money ₹500 is debited frim my account but the course is not active yet.
                                                  Udemy support is saying they have not received any payment it is with you. So kindly either priceed the payment so that i can get my course or please refund it back.
                                                  Dec 27, 2019
                                                  Updated by Mbhuwaniya
                                                  Please response to my concern.
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                                                    jhanvimittal00
                                                    from Kaithal, Haryana
                                                    Dec 25, 2019
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                                                    Address: 1634,URBAN ESTATE-2, Hisar, Haryana, 125005
                                                    Website: TIMESOFMONEY

                                                    Date :25/12/2019
                                                    I purchased a course on udemy android app. Course name is (The complete 2020 web development bootcamp). The money was debited from my account. But the course was not added to my account. Whether the money was received by you? Please provide me the course or refund my money.

                                                    This is the link of the course that i joined :
                                                    https://www.udemy.com/course/the-complete-web-development-bootcamp/
                                                    Dear Udemy,

                                                    Can you please provide your mail I'd for customer support. I had made the payment twice and still did not get the module and money has been deducted and not yet reversed.
                                                    It is more than 24 hours now.
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                                                      mahajanpuja
                                                      from Delhi, Delhi
                                                      Dec 25, 2019
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                                                      Hi
                                                      I did a transaction to purchase a course from udemy. My money has been deducted but i didnt receive get the course in my mailbox (In udemy).
                                                      The course name is "how to develop an awesome memory by david" rs 420 got deducted i got msgs on my email id and on my phone also. Pls refund my money. Thanks. My email id is [protected]@gmail.com

                                                      Thanks.
                                                      Dec 25, 2019
                                                      Updated by mahajanpuja
                                                      below is the picture attached of the course i bought, from David.
                                                      on dated 25 December, 2019.

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                                                        jhanvimittal00
                                                        from Kaithal, Haryana
                                                        Dec 25, 2019
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                                                        Address: 1634,URBAN ESTATE-2, Hisar, Haryana, 125005
                                                        Website: TIMESOFMONEY

                                                        I did a transaction through union bank net banking of rs 399 with reference id [protected] on [protected], on udemy for purchase of course money got deducted but my purchase for the course was unsuccessful.

                                                        Beneficiary nickname - timesofmoney
                                                        Beneficiary account no - [protected]
                                                        Reference id[protected]

                                                        Kindly resolve the issue and refund my money.
                                                        Dec 25, 2019
                                                        Updated by jhanvimittal00
                                                        This is the link of the course that i joined :
                                                        https://www.udemy.com/course/the-complete-web-development-bootcamp/

                                                        Dear Team,

                                                        Can you please provide your mail I'd for customer support. I had made the payment twice and still did not get the module and money has been deducted and not yet reversed. It is more than 24 hours. Please help.
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                                                          Padmanava Rout
                                                          from Bhubaneshwar, Odisha
                                                          Oct 14, 2019
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                                                          Address: Saheed nagar, 751007
                                                          Website: udemy

                                                          I bought this course the ultimate dark web, anonymity, privacy & security course, after payment i am not getting confirmation message and even not getting video
                                                          Date : 14.10.2019
                                                          Type : intenet banking
                                                          I got confirmation from bank : unionbank
                                                          Ibibo web pvt ltd reference id :[protected]
                                                          Please provides me video for the course course the ultimate dark web, anonymity, privacy & security course.
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                                                            Lakhyajit007
                                                            from Imphal, Manipur
                                                            Sep 19, 2019
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                                                            Address: Sivasagar, Assam
                                                            Website: www.udemy.com

                                                            I have bought a course twice of ₹ 540 on udemy and even the transaction is done, it says that there is an error. I had high hopes of learning through this app. So i decided to buy an online course. But after this issue i have lost faith. This happened twice. There is no way of refund either. Kindly look into this issue and give me my money back as soon as possible.
                                                            Sep 19, 2019
                                                            Updated by Lakhyajit007
                                                            I bought it for ₹480 with google pay offer of on the official udemy app.
                                                            Hi, it's highly unprofessional site, I paid for the course, money got deducted but the course is not reflecting in my account..
                                                            I tried to have a chat with them but no reply..

                                                            This is harassment for customer.. You guys don't have any proper system to put a complaint in your app.. That's ridiculous.

                                                            It's absolutely not acceptable.
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