Udemy Complaints & Reviews
Resolved
Resolved
Money was deducted but course was not purchased
I have tried to buy a course and transaction for the amount rs.399 is done by netbanking in playstore. The amount has been deducted but course is not purchased, please resolve this matter and send me refund.
I have used axis bank net banking.
I have also attached screenshot of transaction reference.
I have used axis bank net banking.
I have also attached screenshot of transaction reference.
Aug 12, 2020
Complaint marked as Resolved Money got refunded after 3-4 days
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Transaction failed but payment deducted
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Course
I submitted the wrong course for refund on udemy. Please help me and don't cancel the course
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I made a payment but not received the course
| Website: Udemy |
I made rs.399 payment but not recieved any course
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I have buy course on udemy but my course is not enrolling me.
| Address: Pune |
Sir/madam, i am tejas kulkarni and i have recently buy udemy online course and currently my course does not enroll me in the respective of the course. As i see transaction payment at your address (Times of m..) my money has been debited to your bank.
As i am not possible to reach your customer care i hearby request you to go through my problem as i am in of reciveing course enrollment or refunding the amount which has been deducted from my account to some usefull prespective.
Down here i have been uploaded images of deducted money and if you need some more proof i can give you to solve my problem and to show your great service to the customer thank you.
Email :- [protected]@gmail.com
As i am not possible to reach your customer care i hearby request you to go through my problem as i am in of reciveing course enrollment or refunding the amount which has been deducted from my account to some usefull prespective.
Down here i have been uploaded images of deducted money and if you need some more proof i can give you to solve my problem and to show your great service to the customer thank you.
Email :- [protected]@gmail.com
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purchase of course
I purchase course from udemy app and paid money through my phone phe account, Money is debited from my account but I didn't receive any mail regarding the course purchased.. Kindly help out. And I can't get into the course !
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Did u get money back?
Reply
Trisha1995's reply, Mar 2, 2021
I am also facing same issue
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I have done payment, yet not received the course
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I paid course amount money .but it is showing again to pay.
I purchased digital marketing course
( 12 courses in 1) for beginner on udemy one month ago.i didn't complete course classes till now.
And i didn't get any certificate..
and it is showing to pay again for that course which i purchased.
( 12 courses in 1) for beginner on udemy one month ago.i didn't complete course classes till now.
And i didn't get any certificate..
and it is showing to pay again for that course which i purchased.
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payment made, but course not received
I purchased a course on udemy for rs 399 of which the payment was made, but i didn't receive the course.
I have the receipt of the payment made as well.
My bank account summary shows that the amount was debited from my account, but i haven't received the course.
This is the link of the course that i purchased.
https://www.udemy.com/course/microsoft-excel-2013-from-beginner-to-advanced-and-...⇄
Kindly look into the matter.
I have the receipt of the payment made as well.
My bank account summary shows that the amount was debited from my account, but i haven't received the course.
This is the link of the course that i purchased.
https://www.udemy.com/course/microsoft-excel-2013-from-beginner-to-advanced-and-...⇄
Kindly look into the matter.
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Resolved
Resolved
money deducted but didn't get the course
Sir/Madam,
I purchased a course of ethical hacking in udemy app on 9 April, 2020 through SBI net banking of 399 rs but I didn't get the course and money had been deducted from my account. It's been more than three days now since transaction occured.
I am attaching transaction history, kindly help me to get refund.
I purchased a course of ethical hacking in udemy app on 9 April, 2020 through SBI net banking of 399 rs but I didn't get the course and money had been deducted from my account. It's been more than three days now since transaction occured.
I am attaching transaction history, kindly help me to get refund.
Apr 18, 2020
Complaint marked as Resolved Money refunded on 16 April.
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transaction failure
| Address: Near bharat gas sector 20 plot no. 78, Mumbai City, Maharashtra, 410210 |
Honey mehta
Payment date: 19th march
Honey. [protected]@gmail.com
I made a payment of rs. 1299 for mechanic engineering and electrical engineering explained
Savree 3d.
I did not get any confirmation mail from their side, neither did i get access to the course.
I made an online net banking payment to times of money ltd. And the amount has been debited from my account.
Payment date: 19th march
Honey. [protected]@gmail.com
I made a payment of rs. 1299 for mechanic engineering and electrical engineering explained
Savree 3d.
I did not get any confirmation mail from their side, neither did i get access to the course.
I made an online net banking payment to times of money ltd. And the amount has been debited from my account.
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ssc eacademy ansys workbench
Sir i enrolled the coarse in udemy ansys workbench ssc eacadmy taken my 399 rupees through net banking sbi my request you to refund my money as soon as possible with my sbi reference id[protected]ga11vdwj7) is my humble request to refund my money dt 20 march 2020 not given comformation about coarse enrolled and 399 is deduted in my account sbi dhanupali. Name sanjit kumar pradhan, age 25
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course purchase failed but money debited
I purchased a course from udemy using kotak mahindra bank debit card but when i entered the otp the transaction failed. Amount got deducted from my account but the course was not purchased.
Since i urgently needed the course i purchased it again using paypal and this time it went through. So i would very much like a refund.
Ref id :[protected]
Date and time : - 18 march 2020 8:22 pm
Since i urgently needed the course i purchased it again using paypal and this time it went through. So i would very much like a refund.
Ref id :[protected]
Date and time : - 18 march 2020 8:22 pm
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I bought Udemy course- react native + hooks for 379 but money deducted and not got the course . Want back my money.
I have send the proof below.
Mail- [protected]@gmail.com
Bank SBI
Contact number [protected]
I have send the proof below.
Mail- [protected]@gmail.com
Bank SBI
Contact number [protected]
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bought a course but not received it
I have bought a udemy course - react native +hooks. My money deducted but i haven't received my course
It cost me 379 as 20 offer was awarded by google play store.
I have attached my proof.
Want my money back asap
Course by stephen grinder
Please return the money asap. I already bought this course so just want to get my money returned don't get it bought again.
It cost me 379 as 20 offer was awarded by google play store.
I have attached my proof.
Want my money back asap
Course by stephen grinder
Please return the money asap. I already bought this course so just want to get my money returned don't get it bought again.
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I purchased a udemy course on 02 April 2020.Money is deducted from my account but the course is not added in the udemy account.
Sarbani Sahu's reply, Apr 2, 2020
Please refund my money
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amount deduction.
Today i tried to buy a web development online course on udemy. I paid the amount of rs.432 through debit card, the payment was successfully transferred and the amount was deducted from my icici bank account, but i did not receive the course from udemy. I don't know what is the problem happened, i request to you please refund deducted amount to my bank account shortly.
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money deducted but didn't get course neither slip
| Address: 560037 |
I did a transaction on 17/03/2020 in udemy to purchase a course but money deducted from my icici bank but didn't get course. 1st time i didn't get any message that money deducted so i did it again and both times money was deducted but course didn't get added.
Below i have attached a transaction screenshot and what page showed after i made payment.
Please help to get the course or refund my money.
Below i have attached a transaction screenshot and what page showed after i made payment.
Please help to get the course or refund my money.
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amount deducted but course not received
Yesterday i tried to bought a web development online course on udemy.. I paid the amount of rs. 399 through internet banking, the payment was successfully transferred and amount was deducted from my sbi bank account, but i did not receive the course from udemy.. I don't know what is the problem happened, i request to you please refund deducted amount to my bank account shortly..
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Resolved
Resolved
transaction error
| Address: West Delhi India 110041, 110041 |
| Website: www.udemy.com |
I bought a online course at udemy.com on 16th march 2020 at 03:53 pm. The course link is https://www.udemy.com/course/datastructurescncpp/. I paid Rs 444 through my debit card which got deducted from my bank account but I got no confirmation email or receipt from udemy and course is not showing up on my udemy account and is still asking me to buy the same course. the company has no direct customer support or a helpline to resolve the issue.
Mar 17, 2020
Complaint marked as Resolved i contacted udemy through a chat portal on their website and after that the course was added to my udemy account. all this took place after 7 hrs of the purchase.
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udemy money debited but transaction failed
| Address: Ghaziabad, Uttar Pradesh, 201001 |
| Website: www.udemy.com |
Respected sir/ ma'am, i tried to purchase a course the purchase with my debit card interrupted but money has been deducted from my bank account. Please refund my money back. They redirected to payubiz my money has been deducted please solve this issue and return my money. Total amount deducted for transactions is 455. There is no site for help i tried to contact them but no results. My account was of canara bank
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transaction failed twice but money deducted
| Address: HNO. 603, Kundan Nagar Teacher Colony, Ajmer, Rajasthan, 305001 |
| Website: www.udemy.com |
Respected sir/ ma'am, i tried to purchase a course named machine learning a-z™: hands-on python & r in data science the purchase was interrupted but money has been deducted from my bank account. Please refund my money back. They redirected to payubiz my money has been deducted twice please solve this issue and return my money. Total amount deducted for two transactions is 432+432. There is no site for help i tried to contact them but no results. My account was of bank of baroda
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Dear sir,
MY UDEMY ACCOUNT : [protected]@gmail.com
I had purchased 2 courses on September 20, 2020, amount debited from my account, but course not in my account, money also not refunde, I had attached all proofs, please solve my issue, 15 days this issue not solved.
Courses:
JumpStart JavaScript
Modern JavaScript (from Novice to Ninja)
on Sept. 20, 2020.
I contact my bank, they said, udemy has been conformed your transaction is successful, they gave me transaction number : SSBI[protected]
please clarify my issue.
MY UDEMY ACCOUNT : [protected]@gmail.com
I had purchased 2 courses on September 20, 2020, amount debited from my account, but course not in my account, money also not refunde, I had attached all proofs, please solve my issue, 15 days this issue not solved.
Courses:
JumpStart JavaScript
Modern JavaScript (from Novice to Ninja)
on Sept. 20, 2020.
I contact my bank, they said, udemy has been conformed your transaction is successful, they gave me transaction number : SSBI[protected]
please clarify my issue.
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5 found this helpful
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transaction failed but amount got debited
| Address: SUUKI BLOCK, VIT UNIVERSITY, Vellore, Tamil Nadu, 632014 |
| Website: udemy |
I paid for a course on udemy for 800. The amont got debited from my account but it showed a "cannot load this page" after giving the otp. I cannot see the course on the site and the transaction failed. How do i get the oney back?
I made the payment though my indian bank debit card. This was done on march 11, 2020 around 10:30 am. I am a student and i want a return as soon as possible
I made the payment though my indian bank debit card. This was done on march 11, 2020 around 10:30 am. I am a student and i want a return as soon as possible
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Resolved
Resolved
money debited but transaction failed
| Website: www.udemy.com |
I have tried to purchase a course on udemy and paid via sbi net banking. The amount got debited but the transaction has failed. There isn't any receipt about transaction failure or success. Please kindly process my refund of the failure transaction.
The transaction details are: inb txn of rs.699 to times of money limited.
Ref: igaibdzwm7
Made on :08feb20, 12:23pm
The transaction details are: inb txn of rs.699 to times of money limited.
Ref: igaibdzwm7
Made on :08feb20, 12:23pm
Feb 11, 2020
Complaint marked as Resolved The money was refunded 3 days later the transaction date.
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course is not coming
I have done payment for the course the complete web development bootcamp course on udemy. The payment is successful and money ₹500 is debited frim my account but the course is not active yet.
Udemy support is saying they have not received any payment it is with you. So kindly either priceed the payment so that i can get my course or please refund it back.
Udemy support is saying they have not received any payment it is with you. So kindly either priceed the payment so that i can get my course or please refund it back.
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udemy I purchased a course but it was not added to my course
| Address: 1634,URBAN ESTATE-2, Hisar, Haryana, 125005 |
| Website: TIMESOFMONEY |
Date :25/12/2019
I purchased a course on udemy android app. Course name is (The complete 2020 web development bootcamp). The money was debited from my account. But the course was not added to my account. Whether the money was received by you? Please provide me the course or refund my money.
This is the link of the course that i joined :
https://www.udemy.com/course/the-complete-web-development-bootcamp/
I purchased a course on udemy android app. Course name is (The complete 2020 web development bootcamp). The money was debited from my account. But the course was not added to my account. Whether the money was received by you? Please provide me the course or refund my money.
This is the link of the course that i joined :
https://www.udemy.com/course/the-complete-web-development-bootcamp/
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Dear Udemy,
Can you please provide your mail I'd for customer support. I had made the payment twice and still did not get the module and money has been deducted and not yet reversed.
It is more than 24 hours now.
Can you please provide your mail I'd for customer support. I had made the payment twice and still did not get the module and money has been deducted and not yet reversed.
It is more than 24 hours now.
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how to develop an awesome memory by david
Hi
I did a transaction to purchase a course from udemy. My money has been deducted but i didnt receive get the course in my mailbox (In udemy).
The course name is "how to develop an awesome memory by david" rs 420 got deducted i got msgs on my email id and on my phone also. Pls refund my money. Thanks. My email id is [protected]@gmail.com
Thanks.
I did a transaction to purchase a course from udemy. My money has been deducted but i didnt receive get the course in my mailbox (In udemy).
The course name is "how to develop an awesome memory by david" rs 420 got deducted i got msgs on my email id and on my phone also. Pls refund my money. Thanks. My email id is [protected]@gmail.com
Thanks.
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timesofmoney payment deducted but purchase unsuccessful refund my money
| Address: 1634,URBAN ESTATE-2, Hisar, Haryana, 125005 |
| Website: TIMESOFMONEY |
I did a transaction through union bank net banking of rs 399 with reference id [protected] on [protected], on udemy for purchase of course money got deducted but my purchase for the course was unsuccessful.
Beneficiary nickname - timesofmoney
Beneficiary account no - [protected]
Reference id[protected]
Kindly resolve the issue and refund my money.
Beneficiary nickname - timesofmoney
Beneficiary account no - [protected]
Reference id[protected]
Kindly resolve the issue and refund my money.
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Dear Team,
Can you please provide your mail I'd for customer support. I had made the payment twice and still did not get the module and money has been deducted and not yet reversed. It is more than 24 hours. Please help.
Can you please provide your mail I'd for customer support. I had made the payment twice and still did not get the module and money has been deducted and not yet reversed. It is more than 24 hours. Please help.
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the ultimate dark web, anonymity, privacy & security course not getting
| Address: Saheed nagar, 751007 |
| Website: udemy |
I bought this course the ultimate dark web, anonymity, privacy & security course, after payment i am not getting confirmation message and even not getting video
Date : 14.10.2019
Type : intenet banking
I got confirmation from bank : unionbank
Ibibo web pvt ltd reference id :[protected]
Please provides me video for the course course the ultimate dark web, anonymity, privacy & security course.
Date : 14.10.2019
Type : intenet banking
I got confirmation from bank : unionbank
Ibibo web pvt ltd reference id :[protected]
Please provides me video for the course course the ultimate dark web, anonymity, privacy & security course.
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bought 540 course on udemy
| Address: Sivasagar, Assam |
| Website: www.udemy.com |
I have bought a course twice of ₹ 540 on udemy and even the transaction is done, it says that there is an error. I had high hopes of learning through this app. So i decided to buy an online course. But after this issue i have lost faith. This happened twice. There is no way of refund either. Kindly look into this issue and give me my money back as soon as possible.
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Hi, it's highly unprofessional site, I paid for the course, money got deducted but the course is not reflecting in my account..
I tried to have a chat with them but no reply..
This is harassment for customer.. You guys don't have any proper system to put a complaint in your app.. That's ridiculous.
It's absolutely not acceptable.
I tried to have a chat with them but no reply..
This is harassment for customer.. You guys don't have any proper system to put a complaint in your app.. That's ridiculous.
It's absolutely not acceptable.
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Resolved
Resolved
I purchased a course but it was not added to my course
| Website: www.udemy.com |
Date :17/09/2019
I purchased a course on udemy android app. Course name is (Complete python bootcamp: go from zero to hero in python 3). The money was debited from my account. But the course was not added to my account. Whether the money was received by you? Please provide me the course or refund my money.
Transaction id: axi11d9458f32d04e83a4b7bdba7eb7a61f
This is the link of the course that i joined :
https://www.udemy.com/complete-python-bootcamp/
I purchased a course on udemy android app. Course name is (Complete python bootcamp: go from zero to hero in python 3). The money was debited from my account. But the course was not added to my account. Whether the money was received by you? Please provide me the course or refund my money.
Transaction id: axi11d9458f32d04e83a4b7bdba7eb7a61f
This is the link of the course that i joined :
https://www.udemy.com/complete-python-bootcamp/
Sep 17, 2019
Complaint marked as Resolved the money was credited later in my account it was due to transaction failure, i got my money back on phonepay via google pay.
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