Westside Complaints & Reviews

Order #358362 i received t shirt on time but delivery person charged ₹ 360 to my family member when delivering and my family members has paid₹360 to deliver boy for the order which is already paid delivery person not even called me and i was not present at the time of delivery Whistl tracking number:
SR[protected] so i request to take the issue immediately and solve the problem by giving a refund of ₹ 360 future communications by mail i prefer and i mailed the issue earlier with another email [protected]@gmail.com and no update received still so i request you solve the issue
Thankyou
Manoj

I had made few orders during sale, half were canceled some were showing processing for around 15 days . So I cancelled them. Now I.am trying to reach customer care but it never gers through. Order id 332907
331533
331134
330735

I have purchased a product from westside.com. I paid in advance for my order. But I have not my order till date. I tried to contact Westside through mail and also via phone number but they are not responding. It has been more than 2 weeks now. I am very much frustrated. Please give me back my money.

I have ordered 4 items in west side online site and paid online payment on august 9- 2022 with following my order id 316531 robin is my name i didn't receive my items till now so i request to refund my amount

I ordered an uts kurta. They dis not deliver it to me. Then I cancelled the order and asking them to refund the money. No one is replying and not transferring my amount. I am seriously regretting for shopping with westside.

I have ordered products from westside. My order number is #334108. Order date was 17th August 2022.
Payment was prepaid.

It was total 10 products, but yet it has delivered only 4.

On the order details page, some items has been cancelled by westside side without acknowledging me, and I haven't received any refund yet. Also, some items are just in order received state yet.

It is really disappointing that no one is answering phone calls on customer number and it's almost more than 20 days yet delivery has not done.

I have raised query through Email Address which they have provided. Though didn't get any response.

The question is will I get my ordered products, if yes, they when?
else, where is my refunded money?
No one is willing to answer call or respond to open ticket queries.
Highly disappointed from the westside.
Really pathetic service.

Want to exchange/ return a dress as it's too big as per it's size mentioned. But there is no option there on the website. What to do?

They deducted my money but did not give any orde confirmation. On website it shows that no order is received. Its been 2 months now, but they have refunded my money back which they promised to do on call. They dont reply on mail and give false hopes on call that it will be refunded within 2 days. Like this they have spent more than 2 months now

No return of my money, after cancellation of the order even after a month.Customer care number is always busy they dont respond

I have placed order #341791.Order got cancelled on company end without any information. I contacted customer care on email, when order wasn't delivered. They informed that order was cancelled and couldn't inform due to technical glitch. It has happened with other orders too. Now, I am waiting since 15days for the refund, they committed that it will come in 7-8days.Company people don't reply on mails, and on calls, we have to wait for 15-20mins to connect and then too no satisfactory answer.

Order no 340035
I have made an order from westside app and paid 625 for that.but ther was no response so I cancelled and the app says just cancelled and nothing about the refund I have tried to reach the many time but the customer service is so poor .. I lost my money such a fraudulent app

Westside is a fraud . I cancelled my order on 15th august 2022. But not Received any mail or communications regarding my refund .
They are the fraudsters.
My order id is #329378

WESTSIDE IS A FRAUD . I have cancelled my order on 15th august 2022 and yet not received any mail or any contact from their side for my REFUND .
This is a harrashment for the customer .
My order id is #329378

I ordered t shirt on westside through Tata neu app on[protected] and paid R.S. 359 through phonepay. Order generated and immediately cancelled due to technical issue.
I raise the complaint regrding refund many times but stilll not received.

I have ordered a joggers and a T-shirt from westside.
After 5 days I got delivered only joggers and T-shirt was in my confirmed order page saying it’s about to be packed. 10 days have passed still no response. I have tried email, phone, Instagram and other contact numbers from the site no one answered.

But in reality when my joggers were about to be shipped even after 3 days I got a reply to me mail that my order will be delivered on time .

But after that got delivered no one was replying to any emails.

No option for cancellation of order or guarantee that I will get refund.
Very good way to make common people fool.

Very frustrating and untrustworthy website.

I am purchased WES Casuals White Striped Slim-Fit Shirt on Order Date:[protected], Order Number: 277299
but quality of fabric is poor so
i have returned my ordered parcel through shiprocket ( Westside has received your return order with ID R_277299_3917076 ). i have sent mail many times to your mail id [protected]@trent-tata.com. please refund our amount urgently.

Order no #298876 item has been delivered in complete damaged. I raised concern through mail for the same and even visited the store but they denied from accepting item as they don't have grocery section in store and suggested me to contact the customer care. I mailed so many times more than 15 mails and unlimited calls for which there is no reply till date..i got a reply on mail once stating to submit the item at store...despite stating the store issue..

Order no 310001
I ordered on 7 th August 3 products.
The website did not show dispatch for 10 days so I tried calling customer care no reply from them.
And when they picked up they said my order has been cancelled due to technical issues.
I have not received my refund.
It has been more than 25 days
I don't know what to do.
Please help

I ordered from Westside on 7 th August 2022.. i waited patiently but the order was not dispatched even after 10 days.
I tried calling the customer care nobody responded. I mailed them numerous times
And then when they picked up they said order has been cancelled due to technical issues. I asked for my refund. He said it will be refunded. It has not been refunded it has been more than 20 days. I don't know what to do.
My money is stuck.
Westside is doing fraud via online site

Https://www.westside.com/products/ascot-mauve-relaxed-fit-polo-t-shirt[protected...⇄

I bought the above-mentioned t - shirt XL, But it is bigger, so want to exchange with large, I can't see any option to return and exchange. its delivered Aug 18th and try to exchange
Please help for exchange

Order placed on 2 nd August till date no order update received. No response on emails, no numbers answered. Truly Disappointing.
Order number
Re: [Ticket Id :[protected]] Order number 293034 delivery status

I had purchase two tops on 4/8/22, one of which was delivered to me. The other one was not delivered even after 4-5 days, hence I cancelled it. I received the refund but for some unexplained reason it was 70 Rs less. But I am complaining about the top which was delivered to me. It is one size bigger than I would like. Now the website does not have any options for return or exchange. When we contact us on their cust care numbers, they are perenially busy, with no one answering them. I have written multiple mails, but they have made a computerised response asking 2 days time to respond, but never do. It's almost 20 days now but no resolution is in site.

Please help me to get someone to speak to them or just close down your website.

Have ordered Nuon Jeans price of 899/-Rs. while ordering got the message that the amount had been deducted but I have not received any order placement message.
and in order history also I don't see any order information under the account.
Please find the attached ordered transaction details.
The money got deducted but the order is not taken and also they are not returning the money.
Please respond to anyone from the westside who gives us the solution.

I have cancelled the order 290829 still they have delivered it and now im trying to initiate the return the order status showing cancelled

trying to reach them through email, customer care raised ticket id [protected] but no one revert not expecting such kind of service from brand like westside

I have cancelled the order no Order #290829
still they have delivered three products i want to returned that but in app the order status is showing cancelled so unable to initiate the return and westside customer care no not reachable and they are not returning the email from westside donit expect such kind of service

I have placed order for 3 products out of which I only received 1 that too in 12 days so I cancelled the other 2 and did not get refund for the same. It has been 14 days now. I can’t get in touch with them through mails or calls.
Order id - #317729

Products undelivered and no refund no intimation

Westside frauding via online sale..i ordered 5 items from westside via paid payment...for many couple days they deliverd any anything.then i tried customer number no response no response on mail too..then they cancel my order.that ok for me but still no reply on how i back my money
No business ethics every where i see negative review of westside (online)
I order online i thought its a brand company but i am wrong these people mentally harassing me.waste my time and spoil my day for which i ordered the thing
Plz check .as its a totally a fraud and they do this with many people's.
Thanks

I ordered(307799)few kitchenware from Westside official site worth Rs 6553 and the amount was pre-paid but the order is still not received. Neither the amount is refunded nor the products are delivered. Customer care is not respinding. THID IS REALLT ANNOYIBG. I want my money back

They have taken money through online portal but did not deliver the product .
They are not responding to any mails, calls, or messages.
Order number #308910