Byju's — Punched Wrong Product & not responding for resolving the issue

Dear Sir / Madam

This is Mohammad Subhani Parent of MD Abdul Kareem Moinuddin & Victim of your Byjus poor practice's.

Mr. Hari Sai Krishna Valluri (Mentor / Marketing Guy/Counselor or Some thing else)... he never presented his full style address., Approached me on 11th June 2021 & asked us to join in a Zoom Meeting so that he can explain about Byju's which parallelly benefit our children to have better educational prospects.

We entire family, joined in a zoom meeting & learned about Byju's & its educational aids. He & his Manager (Don't know his ware abort's), insisted us to decide on the offer either take or leave basis., i asked them for 2 days time to decide.

On 14th June, after several offers made & after several bargains, i have paid INR 55, 000/- (Fifty Five Thousand only) through my Credit card, which was acknowledged.

Now the Issue is:

We have discussed for a Package as below:

CBSE Syllabus
Byju's home learning program (BTPL) 9th & 10th Class along with 8th Revision
Weekly Thrice On-line Classes
Weekly Once - Clarification Class
Samsung 10' TAB
Study Material
Work books etc.,

Payment Package :- 55, 000/- (INR Fifty Five Thousand only) Full & final Payment.
Payment Made - Pay U
Payment ID - BYJUS[protected].
Payment Date :- 15th June 2021.

Every day i requested Mr. Hari Krishna to confirm me the details through e-mail, we have discussed against the payment, every day he skipped or escaped to do so, at last he sent me the details on 22 nd June 2021, with wrong entry's which was replied to be corrected.

After one week, i received a call from your call center that they are going to deliver me the packet with Andhra Pradesh State Board Syllabus, I surprised & asked them that my children are studying in CBSE & discussing about the CBSE Syllabus, even our Mentor / Counselor Mr. Hari Sai Krishna knows the Syllabus & even School of my children studying in & i made him clear several time about the Syllabus & other things.

A random Guy calls every day from call center & enquire about the same things & i never, never got any support from your Call Center except some foolish questions.

After 12-13 days received some couriers from BYJU's which were rejected by my end as these are wrong products., (State Board Syllabus, 10' Lenova Tab)

NOW THE THINGS SURPRISING ME :

1. I have never received any invoice from Byju's after getting payment credited to their account.
2. No Enrolment Number, No Verification.
3. There is no Such a system existing to track.
4. Rude & Un-Trained Call Center Staff.
5. How can a guy can do marketing with out disclosing his Contact Number, Employee ID, Designation & also no Signature in e-mails.
6. Lakh of control on Marketing & processing system.

All the Conversations between the counsellor / Mentor Mr. Hari Krishna have been attached here with for your disposal.

I need a quick resolution at earliest possible.

I can not spend more days into this Crap.

Please do the needful.

Regards.
Mohammad Subhani
91-[protected].